Yet again DPD have failed to deliver. I have had deliveries outside office hours and had to reschedule clients. Just not good enough, despite me calling and speaking to an advisor who said they would... Ver mais
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Leia as opiniões dos outros
First class service from Healthxchange, easy ordering process, delivery reliable, what’s not to like? would highly recommend for aesthetics needs
I was missing a few items from my order, but Jemma from Health Exchange support was incredibly helpful. She quickly arranged for the missing items to be sent out straight away and took the time t... Ver mais
A empresa respondeu
Thank you George at Healthxchange- they managed to help resolve my issue within a few hours and send me the rest of my order. I ordered an azzalure twin pack but only received one inside the pack... Ver mais
A empresa respondeu
Informações sobre a empresa
- Farmácia
- Fornecedor de produtos de beleza
- Farmácia online
- Empresa farmacêutica
- Grossista de produtos farmacêuticos
Escrito pela empresa
Healthxchange Pharmacy was founded in 2000 and has since become one of the most trusted and respected suppliers of pharmacy products to medical professionals with an interest in integrative and aesthetic medicines and treatments.
Informações de contacto
79 Great Portland Street, W1W 7LS , London, Reino Unido
- +44 (0)330 995 7999
- orders@healthxchange.com
- www.healthxchange.com
4,1
Bom
104 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 22% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I did not receive my order and I had…
I did not receive my order and I had clients organised to come to clinic
2 de abril de 2026
Resposta da Healthxchange
Hi Mary,
Thank you so much for taking the time to leave us a review. I want to begin by saying I am genuinely so sorry for your experience here, this is not what we want for our customers and I will ensure this is resolved immediately for you.
I have reached out to you to support further with this. Please do let me know if there is anything at all I can do to turn this experience around for you.
Warm regards,
Jemma C
The Healthxchange Team
Resposta da Healthxchange
Hi Lorraine,
Thank you for taking the time to leave us a review, it is very appreciated. We're so glad to hear you have had a positive experience with us.
Warm regards,
The Healthxchange Team
Great service from ordering to…
Great service from ordering to delivery, don't shop anywhere else!
Thank you
7 de abril de 2026
Resposta da Healthxchange
Hi Angela
Thank you so much for taking the time to write such a lovely review. We are delighted that you have chosen us as your trusted partner and look forward to your next order.
Warm regards,
The Healthxchange Team
Very helpful staff
Very helpful staff
Talked me through refunding and redoing an order on the website
7 de abril de 2026
Resposta da Healthxchange
Hi Geoff,
Thank you for taking the time to leave us a review, it means a lot to us. We are so glad that our Customer Services team supporting you with your order and will ensure your kind feedback is passed on to them. We look forward to serving you again soon.
Warm regards,
The Healthxchange Team
Always do helpful and orders always…
Always do helpful and orders always prompt. Amazing service
30 de março de 2026
Resposta da Healthxchange
Hi Shauna,
Thank you so much for the lovely feedback, it means a lot to us. We are so glad your experience is that our team are helpful and that deliveries arrive promptly, this is exactly the level of service we aim to provide.
Warm regards,
The Healthxchange Team
Great experience!
Great website, very good customer service and always dispatched and delivered on time!
30 de março de 2026
Resposta da Healthxchange
Hi Dr. Edmond,
Thank you so much for such a kind review, we truly appreciate your feedback. We’re delighted to hear that you’ve had positive experiences with both our customer service and deliveries, as this is exactly what we strive to provide.
Warm regards,
The Healthxchange Team
Absolutely amazing !!
27 de março de 2026
Resposta da Healthxchange
Hi there,
Thank you for your review, it means a lot to us. Thank you for being a loyal customer, we look forward to your next order.
Warm regards,
The Healthxchange Team
Resposta da Healthxchange
Hi there,
Thank you so much for taking time to leave us a review, it means a lot to us.
We are glad you are happy with our services and look forward to continuing to support you.
Warm regards,
The Healthxchange Team
Comments
Im not too keen on the new website and ordering, it is moredificult than the old one
26 de março de 2026
Resposta da Healthxchange
Hi Jeff
Thank you so much for your feedback, it means a lot to us. I will pop you an email shortly as I would love to get a bit more information on what parts you aren't keen on, in order to feed this back to our tech team. We are always looking to improve so any feedback is valuable to us.
Thank you for being a loyal customer and continuing to shop with us.
Warm regards,
The Healthxchange Team
Quick customer service and resolution
10 de abril de 2026
Resposta da Healthxchange
Hi Anjli,
Thank you so much for taking time to leave us feedback. We will pass this onto our Customer Service team who will be delighted to hear this. We look forward to your next order.
Warm regards,
The Healthxchange Team
Seamless ordering process with prompt…
Seamless ordering process with prompt delivery,an efficient service that allows me to extend an exceptional service to my clients!
26 de março de 2026
Resposta da Healthxchange
HI Dr. Liz,
Thank you so much for your kind feedback, it is truly appreciated. We are so grateful you have chosen us and look forward to continuing working together to deliver excellence in aesthetics.
Warm regards,
The Healthxchange Team
Easy ordering and quick delivery.
Easy ordering and quick delivery.
Very impressive service
31 de março de 2026
Resposta da Healthxchange
Hi Dr. Phillip,
Thank you for your kind feedback and support. We’re really pleased you found the ordering easy and delivery quick.
Warm regards,
The Healthxchange Team
Resposta da Healthxchange
Hi Hannah,
Thank you for your feedback and support. We’re pleased you found our new website easy to use, and that you had a smooth and efficient experience with us.
Warm regards,
The Healthxchange Team
Resposta da Healthxchange
Hi Basim,
Thank you for taking the time to leave us a review, your feedback means a lot. We are glad you are happy with our services and look forward to continuing to support you.
Warm regards,
The Healthxchange Team
Never had a problem with this pharmacy
Never had a problem with this pharmacy. Very efficient and great communication. Very well organised.
Thank you
25 de março de 2026
Resposta da Healthxchange
Hi Sarah,
Thank you for taking the time to leave such kind feedback, we truly appreciate it. We are so glad you have had such a great experience with us.
We look forward to continuing to work with you to deliver excellence in aesthetics.
Warm regards,
The Healthxchange Team
Resposta da Healthxchange
Hi Awais,
Thank you for your kind feedback. We’re really pleased you’re happy with our service and pricing.
Warm regards,
The Healthxchange Team
Always an excellent and helpful service.
Always an excellent and helpful service.
31 de março de 2026
Resposta da Healthxchange
Hi Charlotte,
Thank you for your lovely feedback. We’re really pleased to hear you’ve had such a positive experience.
Warm regards,
The Healthxchange Team
Great
Great , efficient service .
Everything I need available, website easy to use, staff available to support if needed and always knowledgeable and effective.
31 de março de 2026
Resposta da Healthxchange
Hi Nicky,
Thank you so much for your kind review. We’re really pleased to hear you’ve had such a positive experience with us. Thank you as well for your continued loyalty, it’s always a pleasure speaking with you.
We look forward to continuing to work with you to deliver excellence in aesthetics.
Warm regards,
The Healthxchange Team
Very disappointing service
Ordered refrigerated items that were not delivered in a timely manner, they ended up being returned to HealthXchange who then discarded them and refused to issue a refund of £300. Absolutely disgraceful.
31 de março de 2026
Resposta da Healthxchange
Hi Meabh,
Thank you for your review. We’re sorry for the frustration this situation has caused.
We’ve confirmed with Royal Mail that there was no delivery delay. The parcel was scheduled for next‑working‑day delivery but could not be delivered as the address provided was invalid. As a result, the parcel was returned to us.
All ambient products on the order were refunded. All cold chain products were safely disposed of by a pharmacist on return as they were outside of the cold chain and could not be resent or reused. This is in line with strict patient safety requirements, which we are unable to compromise on.
We understand how disappointing this is and can see that we have been in contact with you directly to ensure everything has been clearly explained and to support with future deliveries.
Warm regards,
The Healthxchange Team
Deliveries always on time
Deliveries always on time, kept up dated throughout the process. Customer service always helpful.
31 de março de 2026
Resposta da Healthxchange
Hi Chris,
Thanks so much for your kind review. We’re glad to hear deliveries have been reliable and that you're happy with our Customer Service team, we will ensure this is passed on as they will be delighted with this feedback.
We look forward to continuing working with you, thank you for choosing us.
Warm regards,
The Healthxchange Team
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