I bought a Hershesons curling wand from their concession inside Selfridges London, used it exactly once, and the blue outer plastic casing completely split open. This is a clear manufacturing tension... Ver mais
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Leia as opiniões dos outros
We ordered a French Shellac at their Belgravia store. It took the lady more than 2 hours to complete (we were promised 1.5h), it was over priced and they could not deliver a standard French Shellac. S... Ver mais
A empresa respondeu
Well this isn't a review but I can't find a customer service number for Hershesons so thought doing this would 'get me thru' & provide the info I'm looking for. Regarding the very mixed reviews for th... Ver mais
A empresa respondeu
I emailed customer services yesterday regarding my order for their Wavemaker which I placed on line Monday morning. I finally received a response this morning Wednesday informing me that they are havi... Ver mais
Informações sobre a empresa
Escrito pela empresa
We’re a straight-talking hair brand on a mission to make getting Great Hair simple, easy and fun–no matter who you are. We rip up the rulebook and whistleblow on jargon. Then create game-changing spaces and pioneering products that transform your hair routine for life. We’re not just another hair brand. We’re a whole new beauty movement.
Informações de contacto
29 Berners Street, W1T 3LR, London, Reino Unido
- 02074341747
- support@hershesons.com
- www.hershesons.com
2,0
Mau
125 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 40% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Online order not delivered.
I ordered a product on 25/06 on the Hershesons website. Tracking it, I can see that it had been delivered but I have not received it. I wrote to the support email desk a week ago, no response. I called their phone number this morning, Louise advised that I should email the support desk and I explained that I had already done so. She said there's nothing she can do and said goodbye. Order #42600
5 de julho de 2021
Opinião espontânea
Resposta da hershesons.com
Hi Graham,
Thank you for taking the time to leave a review about your experience.
I apologise that it’s taken us a while to respond to this review - we have only just had access from Trustpilot.
Although we aren’t responsible for delivery once the products leave our warehouse, I can see that you had further correspondence with our customer support manager, whereby a replacement order was arranged and successfully delivered.
Hershesons x
Almost Everything Cream - Don't Waste Your Money…
I bought Almost Everything Cream thinking this was the answer to my hair problems! It didn't work so I wrote and asked for my money back. I was told that only unopened products could receive a refund and when i pointed out that it was difficult to know if a product would work without trying it i got to a brick wall. Since i bought two boxes i was "allowed" to return one for a refund and although they received it on 1st March I have not received any refund yet and am told: "Your return will be processed through our shipping department so this has been added to the returns queue once inspected this will then be automatically refunded".
Don't ever buy anything from this company since their work ethic is nil and they are hiding behind Covid as an excuse for appalling service. Customer Service it is not!
16 de março de 2021
Opinião espontânea
Resposta da hershesons.com
Hi Pauline,
Thank you for taking the time to leave a review about your experience.
I apologise that it’s taken us a while to respond to this review - we have only just had access from Trustpilot.
Please note that Hershesons, like most other brands, don’t offer a money-back guarantee. Our requirements for returns are outlined in our refund policy on our website which you were sent.
Once we receive a return, we have up to 14 days to issue the refund and I can see that your refund was successfully processed.
Hershesons x
If I could give negative stars
If I could give negative stars, I would!
I returned a product because it didn’t meet my expectations and received a notification of a refund but haven’t received the actual money back.
Chasing the customer service for a month now without any response from them. I will have to deal with this issue via my bank.
Very disappointing. Will never buy from them again!
20 de agosto de 2020
Opinião espontânea
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