Hertz Opiniões 

Since Hertz Namibia is managed by Hertz ZA, so I have to write my review here.

Hertz Namibia airport is a scam. They sent me a fake invoice of repair order quote worth $120,800 for damages to the car which wasn’t incurred by me. These were mechanical damages, but when I returned the car, they said everything is fine and will refund me the deposit. I rented the car from 8-16 June.

Firstly, I left the airport just 25 minutes driving along the highway and the car suddenly stalled. It turns out the water pipe had burst and the green liquid had spilled out. Called them and they came with a replacement vehicle. They said is not due to my fault, probably vehicle hasn’t been maintained for a long time.

And then for the replacement vehicle - Suzuki Vitara - on the day of returning it back to the airport, the guy signed off and said everything was fine. Then before boarding my flight they came and told me there was “damage” a small crack on the windscreen screen and they deducted my whole deposit $18,000 without any explanation or repair quote. Returned the car on 16 June and till now I am having this transaction dispute with them, they are not responsive.

DO NOT RENT FROM HERTZ!

I left my phone in a Hertz rental car at Johannesburg airport. We asked Hertz to please send us my phone and take all costs off our credit card. They refused to do so. We therefore had to pay DHL a whopping $700 AU to collect it. However DHL have been unable to collect the phone because Hertz are not returning DHL's calls about where to collect it and when, so three weeks later I am still without a phone. They honestly do not give a damn. Shame on you Hertz Johannesburg.

Took the car on Friday 20/01/23 at Mthatha Airport,returned it Monday as agreed,but before I retuned it,Sunday evening I went to Ultra city Shell garage to fill it up.The bars couldn't move until Monday morning.I went to the garage to report,they checked by filling it again,and was found to be full,I paid R73 for the added petrol,but still the gage couldn't tell.I went to Hertz and explained,telling that it's full.They said the car(NP200) has a problem when petrol is filled with the keys in ignition,the gauge doesn't work,so they'll disconnect the terminals(if I correctly use the car terms) then it will go up.On Thursday @00:19 I was refunded R6624.84 instead of R7000.I went there to enquire,they said they didn't disconnect the terminals(whose fault?) so they assumed I didn't fill it up,but after disconnecting they will refund it.Today is Monday,I still had to phone them to enquire cause they didn't refund me.Later they said they have refunded me amount less by R71,because when the car was taken to the garage for the next customer he filled it byR71,when I complain the guy said I should understand that the car has to be given to another customer with full tank,so because I don't want to understand he will refund the R71,as if now he's doing me a favor.My question is:Did they disconnect the battery to see that the gauge is working,as agreed? Then if when I return the car I travelled a short distance on returning,will the petrol be still on the position itwas when I fill it?
So can you introduce the process of coming and collect your car exactly at the filling station?so that the petrol remains full when you collect the car?
This is an inconvenience to me,receiving money in pieces while I paid once in full.
The guy sounded as if he's doing me a favor by refunding me and I did tell him that he's not doing me a favor,and I hate the phrase"you are not going to understand" so I'll refund you.Why do I have to understand?

I wish I could have read bad reviews here before my rental at Durban airport. I took contact with customer relation but nothing is moving.
I have been scamed for a missing radio Button which was missing from the beginning of the rental + charged for unjustified missing fuel. Despite proof of payement at pétrole station and a picture of the gauge at drop off

NEVER USE HERTZ, I proved to them that they ripped me off. Rented a car for 1 day (12pm Monday until 12pm Tuesday), Booked on their website and paid R1138.00, I returned the vehicle on the Tuesday at 13.04pm, and my final account reflected an additional charge of R1027.22 where they have charged for an extra day. Fine, but I went back on their website and did a test what would the cost be for a 48 hour period, and the website quoted R1400.00 which proves that they over charged me...First and last time usinh HERTZ, never trust a company that tries to rip you off

Coming from UK always concerned that car hire companies are going to rip you off for invisible scratches and fuel etc.
Collection at CPT was quick and car brand new with only 5km on the clock.
2 weeks later with 2000km on the clock we returned the not so clean car with a full tank. The car was inspected with no problems. All the Hertz staff were professional & friendly and would certainly hire from them in the future.

Had a horrible experience with Hertz. After a minor accident with the car, I was overcharged. The damage did not match the bill at all! Customer service is now ignoring me and I am starting to lose hope this issue will ever be resolved. Never again Hertz!

Just wish I had read these reports first.
Had a problem getting them to send me a copy of an accident report
Sent various emails and finally on 22June they acknowledged my email of 5 May and saying they humbly apologises for any frustration due to the delay in response turn around time and will strive to reply in 4 -6 weeks.
You could not make it up

Avoid Hertz in SA. I booked with them as its a world renowned brand that I thought I could trust. Collecting the car I was charged extra than what I booked for. The car itself was such low quality. I had to change my hotel booking as they were delayed sending the country certificate. Charged a sum after dropping the car off with no invoice to provide what it was for. Still not deposit back after 1 month.

We have extreme bad experience with Hertz Firefly South Africa. We booked two times from Hertz Firefly through VIP cars.one in Cape town and retuned the car to port Elizabeth. Another one Johannesburg airport.
In Cape town Hertz charged us extra around 20 USD in our credit card next day after returning the car. There is no explanation. No email receipt for this deduction. Where we had given the car same condition with full tank oil.

In second time , we met a small accident in Kurger. While returning, we had given all picture, police report etc. They have reduced the full deposit .They told they will refund the remaining after repairing the car. They will send the email with receipt. And the whole process will take 2 weeks. We have retuned the car on 9 the April 2022. Still now they didn't refund us. They don't bother to response after 7 reminders. We need our full refund and detail bill , so we can claim to our insurance. We have contacted resathertz.co.za; cust.relationsathertz.co.za

Looking for immediate action

Edit 1,: Still now no one contacted. 20 May 2022

Avoid Hertz if you can.
I hired a car in Johannesburg for 2 weeks in February.
On returning the vehicle we were shown a small scratch on the front bumper. Took pics of this scratch - no more than 10cm in length and we’re told that they were going to retain my full deposit. Obviously flying back to the UK there was little I could do at that time. I’ve had no reply to my numerous emails to get my refund back. Basically I’ve been robbed of R17,000
You’ll never get your deposit back so avoid Hertz

I would recommend everyone to stay away from Hertz South Africa!

The trouble began when picking up a car at Hertz Johannesburg, which we already reserved online. Although they had every information they needed it took 30 minutes till we had the keys to the car. The information about the damages at the car said the car was without any scratch - which was of course not correct and took another 20 minutes till we had an employer with us who noted the damages we found. After that, the car didn't start at all. We had to get another car and the same procedure began.

This car worked and when we returned it two days later, we were told everything was fine. We left South Africa for Namibia and started to see that Hertz charged over 100 Euro without a word what the money was for. After that, we received every day a charge of 53 Euro without any invoice. We wrote an email to the customer service and wanted to know what the money was for - and of course, didn't get any answer.

As our flight back home was from Cape Town we decided to visit the Hertz location there. They told us that it seems we didn't returne the car and the rental was still open. But they were quite friendly and tried to call the Johannesburg location to end the rental and settle our case.

Of course, no one picked up there, so we received two email addresses we should write to. In the invoice we received, we noticed that the rental was still for the broken car and not the one we actually drove. We wrote this information to Hertz and although we've received the money in Rand back, we still had to pay the credit card charges and the currency difference without any wrongdoing. We also never received a personal apology from Hertz at all.

So: NEVER HERTZ ZA AGAIN

Shocking experience on 3 occasions — long wait in line , cars not available , wrong cars offered , attempts to claim car damage which was not correct , poor accounting , attempts to double charge on several items . Also it appears Hertz SA is not part of Hertz corporation (?) Do Not Use this Company

Penalised for bringing car back early.
We booked and paid for three days, drove from Cape Town to Johannesburg then returned the car after two days. So they changed the agreement, and charged us for two days plus kilometers which was R1500 more! Dishonest and wrong.

Reservierungsnummer: J86306335C9

Ich bin mit Hertz Namibia/Südafrika sehr unzufrieden und werde in Afrika nie wieder einen Wagen bei Hertz mieten.

Begründung:
1. Laut Reservierung sollte eine Vollkaskoversicherung pro Woche 83,98 Euro kosten. Bei Abholung des Wagens wurden uns stattdessen für 15 Tage eine Vollkaskoversicherung für insgesamt 330,12 Euro berechnet. Also etwa das doppelte.
2. Bei Abholung lagen zwei kleine Schäden vor. Einer davon unter dem Wagen. Bei Abholung wurde nicht unter das Auto geschaut. Bei Rückgabe hat der Hertz-Bedienstete direkt unter dem Auto den Schaden entdeckt. Möglicherweise war dieser Schaden bereits vorher vorhanden. Bei dem zweiten Schaden handelte es sich um einen winzigen unbedeutenden Lackschaden.
3. Laut Auskunft des Hertz-Bediensteten seien beide Schäden über die abgeschlossene Vollkaskoversicherung (ohne Selbstbeteiligung) abgedeckt. Uns würde nichts in Rechnung gestellt. Auch die per Mail im Nachgang zugeschickte Rechnung gibt an, dass alles abgerechnet sei. Dennoch wurden im Nachgang 1.379,99 NAD von meiner Kreditkarte abgebucht. Dies geschah ohne jegliche Nachweise oder Begründung.

Ich habe mich daraufhin per Mail bei Hertz beschwert. Ich erhielt die Antwort es wäre wegen Schäden. Ich habe dann alle Nachweise an Hertz geschickt, mit dem Hinweis, dass eine Vollkaskoversicherung ohne Selbstbeteiligung abgeschlossen wurde und ich mein Geld zurückerstattet haben will. Darauf erhielt ich keine weitere Rückmeldung und auch mein Geld wurde nicht zurücküberwiesen.

Ich hielt Hertz immer für eine seriösen Mietwagenanbieter. Diese Meinung hat sich nun zumindest für Afrika grundlegend geändert. Ich finde das sind betrügerische Machenschaften. So geht man nicht mit seinen Kunden um.

Got a letter of demand from Hertz for an alleged traffic fine that was recorded on the car during my rental (1 year after the alleged event). No previous notice about this, but only threats of legal action. This notice e-mail followed 2 weeks after Hertz had apparently issued a letter to me (attached as PDF to this e-mail). I acknowledged the receipt and said am happy to engage, but asked for proof of the traffic offence, and for managerial input due to the short notice after 1 year had elapsed (with no knowledge at all that there was an outstanding traffic violation). Reply from the legal department offered no explanation, no evidence, but issued a registered letter for a 20 day extension (which I did not request) and added a further fee for the letter. Never again Hertz! Good luck keeping customers.

Avoid renting a car from this company in S.A. I had nothing but problems from the get go. The rental agreement document was illegible, confusion over the deposit, returned the car on time and 10 months later I start getting money removed from my bank account with no indication as to why. Eventually got the money refunded. Use Thrifty car rental, they provided an excellent service. DONT USE HERTZ.

Gustavv's reception and response to my booking was exceptional up to the last day when I dropped off my vehicle. I will undoubtedly like to repeat the use of service of this quality when back in South Africa in future.

RAS. Réservation online facile, retrait de la voiture sans problème, retour facile. Le personnel est efficace et la voiture en excellent état.

I had a completely hassle free rental car from Durban airport. No issues with charging, efficient collect and return process and friendly staff.