The manager was highly rude and unprofessionally. was out of line yelling at me on the phone initially, and in-person when i walked into the store. Due to a misunderstanding with a staff member that h... Ver mais
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Leia as opiniões dos outros
the location is critically understaffed. I arrived an hour past my rental start time and the office was closed. A sign said was "out doing a drop off" and would be back in an hour. I was dropped off a... Ver mais
It seems Hertz corporate has changed up car classes on their app. I made the mistake of booking a very tight 7 passenger suv. On a long holiday weekend and very few cars, the team was able to quickly... Ver mais
Easy pickup and drop off. Vehicle was exactly what we needed.
Informações sobre a empresa
Escrito pela empresa
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Informações de contacto
823 Washington St S, 1501, Auburn, Massachusetts, Estados Unidos da América
- (508) 795-7942
Your Car Rental Deals, News & Offers
3,4
Aceitável
4 opiniões
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The manager was highly rude and…
The manager was highly rude and unprofessionally. was out of line yelling at me on the phone initially, and in-person when i walked into the store. Due to a misunderstanding with a staff member that had given me a false information.
28 de setembro de 2026
POOR PERFORMANCE...but not a surprise.
the location is critically understaffed. I arrived an hour past my rental start time and the office was closed. A sign said was "out doing a drop off" and would be back in an hour. I was dropped off at the location and had no means to leave the lot. Thankfully my rental was left unlocked so I sat in the car until the agents returned....over an hour later. The car was dirty, had half a tank of gas and smelled like an ashtray. I've had the experience multiple times from this location so it's no surprise. I'd go else where but there is a convenience factor. However, that may change. Note...the service agent that helped me was professional and courteous. She's new...and hopefully will stay.
27 de setembro de 2026
Thank you Auburn team
It seems Hertz corporate has changed up car classes on their app. I made the mistake of booking a very tight 7 passenger suv. On a long holiday weekend and very few cars, the team was able to quickly get me in a car that was going to work for me. As always this Hertz was able to exceed expectations.
9 de setembro de 2026
Easy pickup and drop off
Easy pickup and drop off. Vehicle was exactly what we needed.
30 de junho de 2026
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