I rent frequently from Hertz, and as a President Circle member, I feel I pay a premium.The last several times I rented from Hertz, I have been disappointed. I got a vehicle with 125,000 miles on it t... Ver mais

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Exceptional Customer Service - there were only 2 men grabbing cars from the car wash directly to the line of customers. They kept us informed and provided waters while we waited. 10/10
The Hertz agents were courteous and helpful in identifying the area for me to choose my vehicle! They answered my questions promptly and professionally. My vehicle was clean and functioned with no pro... Ver mais
Overall the experience was great. My only suggestion would be to give renters a quick tutorial of how the car functions. The cruise control, connecting to Bluetooth and Android Auto or Car Play, weird... Ver mais
Informações sobre a empresa
Escrito pela empresa
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Informações de contacto
7212 Cedar Springs Rd, 75235, Dallas, Texas, Estados Unidos da América
- (214) 350-7071
Your Car Rental Deals, News & Offers
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Staff member who looked after me was…
Staff member who looked after me was very professional and other members also were very helpful in giving me the right information and making my wait time at Hertz pleasant.
Roadside would only offer wrecker from…
Roadside would only offer wrecker from my location to the rental center as a repair. I had to ask if I could take it to a tire shop and pay for the repairs. The tire was covered with a voucher, but not the damaged rim. This was not much help to a stranded renter.
I rent frequently from Hertz
I rent frequently from Hertz, and as a President Circle member, I feel I pay a premium.The last several times I rented from Hertz, I have been disappointed. I got a vehicle with 125,000 miles on it that was worn out and tired on the interior.
My next rental: they couldn’t locate me to assign a car, so they sent me back to the desk when the security gate rose and lifted my car off the ground. My last rental in Dallas‑Fort Worth was delayed by 25 minutes because they had trouble assigning the car.I was disappointed that, after contacting Hertz each time, I never heard back.
The Hertz agents were courteous and…
The Hertz agents were courteous and helpful in identifying the area for me to choose my vehicle! They answered my questions promptly and professionally. My vehicle was clean and functioned with no problems.
There were no cars left in Presidental…
There were no cars left in Presidental row but a dozen cars marked as Reserved. Did get a car in 15 mins. Can I reserve cars?
The convenience of picking up and…
The convenience of picking up and dropping off as far greater than I would have ever expected
Exceptional Customer Service
Exceptional Customer Service - there were only 2 men grabbing cars from the car wash directly to the line of customers. They kept us informed and provided waters while we waited. 10/10
The car stank of cicgars
Everything was good with my rental
Everything was good with my rental. It was available at the time required, everything worked on the vehicle, and I didn't have any issues dropping it off at the end of my rental.
Five stars for all services!
I was charged for fuel when I returned…
I was charged for fuel when I returned the car full
It was easy to reserve a car
It was easy to reserve a car, but they didn't have any when I arrived to pick mine up. We were told to stand under an awning and wait. Whatever car arrived next was the one we got. I got something similar to my reservation but was offered a large pickup, which I did not want. The staff was as helpful as they could be since it was out of their control.
I am a President's Circle member and…
I am a President's Circle member and they always make the rental process easy and hassle-free.
The vehicle
The vehicle was ready to go when I arrived at the facility but the vehicle was not properly cleaned. We found moldy foods under the seats and used stockings. It was absolutely disgusting 🤮
The experience both with pick up and…
The experience both with pick up and drop off was very professional and swift and the staff was extremely nice.
Efficient and friendly service
Always easy and staff is friendly
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







