Steve was incredibly helpful. The location is a bit chaotic, hard to navigate and takes some time to get the car due to the car elevator. This is my second time renting from this location and Steve ma... Ver mais
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Leia as opiniões dos outros
You were doing great with a nice car, good customer service and easy return - until we received a bill for $240 for supposedly opening the E-Z pass tag on the windshield. There is only one toll on the... Ver mais
The customer service person on the upper west side Hertz outlet was superb. Please credit her 100% for her help in getting me a good car for the one-way trip NYC to Boston. Peter Galison
Car we had reserved ( jeep compass) was not available at the location and time we had reserved. We were told no gas powered cars available . Employees at location were dismissive and rude. And could... Ver mais
Informações sobre a empresa
Escrito pela empresa
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Informações de contacto
157 W 83rd St, 10024, New York, New York, Estados Unidos da América
- (212) 724-2504
Your Car Rental Deals, News & Offers
3,8
Bom
34 opiniões
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Hertz W83
Car was nice and clean, but only one person at counter when renting the car, so rather slow on the intake.
7 de setembro de 2026
Excellent customer service!
29 de agosto de 2026
Great experience overall
Great experience overall, from pick up at counter, a nice, clean car, and easy return!
2 de setembro de 2026
Ultimately fine
Communication at the 83rd Street office could have been more clear.
25 de agosto de 2026
I had reserved a Tesla
I had reserved a Tesla, but the location in Manhattan didn't have one, so they upgraded me to a Subaru Crosstrek instead: what a car! The CarPlay was flawless (we were doing an 8 day trip to the Finger lakes, Montreal then back down through Lake George) ... it literally sipped gas (I drove from the border of Canada to NYC on 3/4 tank!!) it was fast and very comfortable. BEST PART? Tesla was offered at a reduced price ($40/day) ... do they gave me the Crosstrek for that. 8 days - ~$350. Amazing! I've been a Hertz customer for years ... they are the best.
26 de agosto de 2026
I waited and hour and twenty minutes…
I waited and hour and twenty minutes to pick up my car. And I had a confirmed reservation. There was only one attendant processing customers - early on a Monday morning of a holiday week. ????
Sadly, this is last time I will rent from this Hertz location. It's close by, but the delays (this was not the first) are too much.
3 de julho de 2026
Joanne at 83rd st saved the day for…
Joanne at 83rd st saved the day for us!!! I was terribly late picking up our rental car and she did everything in her power to still get us on the road in time to pick up kids from summer camp in New Jersey. She was kind, compassionate, and allowed me to think through options unpressured. Joanne was amazing!
29 de junho de 2026
they did not have a car available for…
they did not have a car available for my pick up time. I had to wait 2 hours
29 de junho de 2026
Delayed Pickup, Disappointing Start
The rental experience fell short of expectations. Although the car was scheduled for an 8:00 am pickup, it wasn’t available until 10:30 am, causing an unnecessary delay and inconvenience.
30 de junho de 2026
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