Hertz - Rockville - Rockville Pike Opiniões 

On 10/08/2026, I booked and paid for an SUV-category vehicle. However, at the time of pick-up, the service agent assigned me a vehicle from a lower category (a downgrade) while still charging the full rate for the SUV I had originally booked.
The agent verbally assured me that the vehicle would be swapped for one in the contracted category the following day.
Despite my repeated attempts to contact the branch by phone to finalize the agreed-upon exchange, I have received no response whatsoever.

Laura Ramos went above and beyond to match us with the vehicle we preferred and was successful! Thank you!!!

On 10/08/2026, I booked and paid for an SUV-category vehicle. However, at the time of pick-up, the service agent assigned me a vehicle from a lower category (a downgrade) while still charging the full rate for the SUV I had originally booked. The agent verbally assured me that the vehicle would be swapped for one in the contracted category the following day. Despite my repeated attempts to contact the branch by phone to finalize the agreed-upon exchange, I have received no response whatsoever.

The rental car was not clean. There was visible dirt on the car and on the driver side rug. The cup holders/console were also not clean. However, the staff were friendly and professional which is why I'm giving 3 stars instead of 2.

Excellent rental experience with Hertz! From the moment I picked up my reserve vehicle, the staff was friendly, attentive, and professional. Even when I returned the car earlier than planned, the same outstanding customer service continued. The entire process was smooth, efficient, and stress-free. I truly appreciate the excellent service and would gladly rent from Hertz again!

The cars at this location (Rockville MD) are always dirty and gas is never full. This time, car reeked of body odor and there was grime all over the windows and inside dash. We asked the rep if the car was cleaned before getting in to it and he said yes and that he had cleaned it himself, it was once again gross.

Laura has been really helpful she has worked alone and does it all.
Checks the customer in, gets the car, explains in detail and still has a line of customers walking in the door back to back.
I appreciate your hard work Laura!
I wish hertz would help their employees and not have them doing a 3 person job!
Patrice

Fast friendly service both in picking up and returning car.