Personnel were friendly and handled everything in a short time. When turning it back in, I forgot my wallet in the front seat. I was almost home when they called and told me I had left my wallet and... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I have rented many vehicles in the past and this was the first time I received poor service. The customer service was poorly executed on the day that I picked up my rental. The guy that “helped” me... Ver mais
In and out, great customer service and vehicle was clean.
I already told Hertz on there website. That Carlos was very rude, we did not come to an agreement. Then Carlos hung up on me.
Informações sobre a empresa
Escrito pela empresa
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Informações de contacto
26202 Interstate 45 N, 77386, The Woodlands, Texas, Estados Unidos da América
- (281) 296-8878
Your Car Rental Deals, News & Offers
3,6
Aceitável
11 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I already told Hertz on there website
I already told Hertz on there website. That Carlos was very rude, we did not come to an agreement. Then Carlos hung up on me.
1 de outubro de 2026
Convenient location with knowledgeable…
Convenient location with knowledgeable staff that have been on location for years. Predictable service and good cars!
26 de setembro de 2026
When I picked up the car it was dirty
When I picked up the car it was dirty. I couldn't see out the windshield without washing it. I then got charged $75 because there was dog hair in it. It wasn't cleaned when I got it.
18 de setembro de 2026
Poor customer service
I have rented many vehicles in the past and this was the first time I received poor service. The customer service was poorly executed on the day that I picked up my rental. The guy that “helped” me was not very friendly and very short from the beginning. He didn’t even pull out the car to the front for me. Their lot is very small and tight. He left it up to me to get the car out of its very tight parking spot. Thankfully a girl came out and guided me through otherwise I felt like I was going to hit another car. It was rainy outside so I guess he didn’t want to get wet. Then when I returned the car I ended up having the same guy to process my return :(.
I tried to get his name but he didn’t wear his name tag. The other agents seemed friendlier and I saw one guy agent drive the rental to the front for the lady customer so that’s when I realized that I was not treated well. It really left a sour note and will reconsider renting from this location especially if I were to get this guy again.
3 de setembro de 2026
Everything was easy and smooth
Everything was easy and smooth. The staff were nice every time I spoke with them.
3 de julho de 2026
Personnel were honest, friendly and handled…
Personnel were friendly and handled everything in a short time. When turning it back in, I forgot my wallet in the front seat. I was almost home when they called and told me I had left my wallet and I returned and picked it up. Thank goodness for their honesty! Job well done by this Hertz dealorship.
2 de julho de 2026
Overcharged me
Overcharged me. My reservation was made at $34 rate and location charged me a $54 rate.
28 de junho de 2026
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.