Hertz - Union City - Shannon Mall Parkway Opiniões 

The vehicle that was reserved was actually what I rented, and the return was simple and easy!

No cars were ready at the time of pickup. I was also charged twice for this reservation when I prepaid in full before my reservation date.

Smooth process

Repeated renter from this location staff is usually helpful and get you in and out timely.

Everything and everyone made the process smooth.

The location was convenient, the staff was friendly, and my car was ready when I arrived.

I tried to extend my rental. I could not extend online because I prepaid, which I was told when I called the 1800 number. When I arrived I was still told I could not extend and it had to be closed out. I tried to book online and it said they were sold out. So the female rebooked my rental which was about $380 instead of the $250 i would have paid if I used the 25% or even add a free day because I’m an Amex user, which are both offered online. I told her I wanted to use a hertz code, she told me I could not. I had to pay regular price and she refused any coupon codes saying there was no place for her to put the code. I found this to be sad because I have multiple codes that were of use to me but I couldn’t use any promotion which was not my fault.

I picked up the rental at one location and dropped off at the airport. I don’t know if this had something to do with my experience. However, when I dropped off the car I asked for my bill it was for one amount but I was emailed and charged a different amount which was more. Also, the discount I had on my bill was removed. When I called about it I was told that the second bill was correct but the person I spoke with could not explain why my discount was removed. By removing my discount made my bill increase. I am not complaining about the service. I just needed to know why my discount was removed from my first account.