The location I booked does not have cars
I am writing to express my frustration with the Hertz location listed on Derby Avenue in New Haven. I booked a rental through this location, only to arrive and be informed that they had no vehicles available. I was then directed to a different Hertz location on George Street, nearly three miles away.
What makes this situation even more frustrating is that the Derby Avenue location has no visible signage or other indication that it is an operating Hertz location. Based on my experience, the location information provided during the booking process was misleading and resulted in an unnecessary waste of my time and inconvenience.
This location should be reviewed immediately and removed from Hertz’s booking listings until it can accurately provide the services customers are reserving. Customers should not have to travel to a location for a confirmed rental reservation, only to discover that no vehicles are available and that they must travel several additional miles to another branch.
I expect Hertz to address this issue to prevent other customers from experiencing the same frustration and inconvenience.