What made my experience great is that all the resources are very useful and very helpful. Reading the questions and text out is something a lot of people like including me it gives you a better unders... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Completed online Personal Licence Training and it was very easy to use and very informative. i have a 1 year old at home and It was perfect that i could work through it at my own pace and whenever i h... Ver mais
A empresa respondeu
I’ve just completed my Level 3 Childcare EPA and I honestly couldn’t have asked for a better experience! My assessor, Emma Armitage, was absolutely amazing. From the moment she arrived, she mad... Ver mais
A empresa respondeu
I had some real issues with a company who runs courses through Highfield as the awarding body. They were delaying certificates, being slow to send things & I was pulling my hair out asking on a da... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Highfield Online Training is the UK's leading supplier of instantly accessible online training materials. We are experts in design and delivery of work-based online courses, and offer off-the-shelf or bespoke solutions that puts the needs of the learner first. We work with some of the world's most recognisable organisations, and offer courses in Crowd Safety, Customer Service, Fire Safety, First Aid, Food Safety, Health and Safety, Health and Social Care, Infection Control, Licensing, Short Courses / Micro-learning, Warehousing and Storage.
Informações de contacto
Icon House, First Point, Balby Carr Road, Doncaster, DN4 5NU, Doncaster, Reino Unido
- 01302 363277
- info@highfieldelearning.com
- www.highfieldelearning.com
4,5
Excelente
145 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very Informative
28 de junho de 2024
Opinião espontânea
Resposta da Highfield Online Training
Hello,
A big thank you for your 5 star review, we are delighted that our product met your expectation's, and look forward to welcoming you back soon.
Kindest regards
Highfield Online Training
Resposta da Highfield Online Training
Hello,
A big thank you for your wonderful 5-star review. We are delighted you enjoyed our online training course and took the time to share your feedback.
Thank you for being a part of our community of learners, we look forward to welcoming you back soon.
Kind regards,
Highfield Online Training
The assessment after every module on…
The assessment after every module on level 2 is horrible,you have all the answers right and it keeps saying you haven't passed. I think it should be checked correctly Coa how can you answer a question correctly 20times and it keeps saying you've not passed. The system should be able to even see why is this person repeating this assessment this much with accurate answers.
It's sooo frustrating
15 de junho de 2024
Opinião espontânea
Resposta da Highfield Online Training
Good morning
Thank you for leaving us a review.
So we can best investigate the issues you have raised. could you please respond to the request for more information I have submitted via Trustpilot, or alternatively email us directly on info@highfieldelearning.com with the details of the course you undertook, and a member of the team will be in touch.
Kindest regards
Highfield online Training
Resposta da Highfield Online Training
Good afternoon, Lee
Thank you for taking the time to leave us a review.
So, we can investigate the issues your encountering and provide some guidance on trouble shooting, could you please respond to the request for more information that I have submitted via Trustpilot or email us directly on info@highfieldelearning.com
And a member of the team will be in touch.
Kindest regards
Highfield Online Training.
Resposta da Highfield Online Training
Hello,
A big thank you for your 5 star review, we are delighted that our product met your expectation's, and look forward to welcoming you back soon.
Kindest regards
Highfield Online Training
mediation for a training company
I had some real issues with a company who runs courses through Highfield as the awarding body. They were delaying certificates, being slow to send things & I was pulling my hair out asking on a daily basis.
I dealt with staff Melissa, Joel & Kimberley who dealt with my issues & managed between my grievances & the training organisation to speed them up so I could actually my certificates I had worked hard for.
Thanks team
10 de junho de 2024
Opinião espontânea
Resposta da Highfield Online Training
Good morning Alec
Thank you so much for your feedback relating to the wider Highfield Group, I will be sure to pass on your comments to the appropriate department.
Kindest regards
Highfield Online Training
Learning Material is excellent and good…
Learning Material is excellent and good presentation
9 de junho de 2024
Opinião espontânea
Resposta da Highfield Online Training
Hello,
Thank you for taking the time to leave a positive review of our online course. We are so pleased to have been part of your learning journey.
Thank you for choosing our course, we hope to welcome you back soon.
Kind regards,
Highfield Online Training
Seamless transitions between pages.
4 de junho de 2024
Opinião espontânea
Resposta da Highfield Online Training
Hello,
A big thank you for your wonderful 5-star review. We are delighted you enjoyed our online training course and took the time to share your feedback.
Thank you for being a part of our community of learners, we look forward to welcoming you back soon.
Kind regards,
Highfield Online Training
Excellent on line course.
Excellent on line course that covered relevant information in a format that ensured nothing could be skipped. The accompanying literature was useful, however, contained spelling mistakes - for example duel instead of dual and meter instead of metre.
29 de maio de 2024
Opinião espontânea
Resposta da Highfield Online Training
Hi Stuart,
Thank you for taking the time to leave us a review, I am pleased that you enjoyed our course, & that it met your learning requirements.
if you could drop the team a email on info@highfieldelearning.com confirming the course it was you undertook, we can look further into the spelling issues which you raised.
Thanks again for using Highfield Online Training
Kind regards,
Highfield Online Training
Best online training ever
Everything was going smoothly and perfect
23 de maio de 2024
Opinião espontânea
Resposta da Highfield Online Training
Hello,
Thank you for awarding us 5 stars! We're thrilled to have played a part in your learning journey. Thank you once again for choosing our course and taking the time to share your experience with others.
We hope to welcome you back soon.
Kind regards,
Highfield Online Training
Was Easley explained every step of the…
Was Easley explained every step of the way
21 de maio de 2024
Opinião espontânea
Resposta da Highfield Online Training
Hello,
A big thank you for your 5 star review, we are delighted that our product met your expectation's, and look forward to welcoming you back soon.
Kindest regards
Highfield Online Training
Convenient
Did most of the training on my commute to work. Great way to pass some time and it all sunk in. Very convenient!
22 de maio de 2024
Opinião espontânea
Resposta da Highfield Online Training
Hello,
Thank you for awarding us 5 stars! We're thrilled to have played a part in your learning journey. Thank you once again for choosing our course and taking the time to share your experience with others.
We hope to welcome you back soon.
Kind regards,
Highfield Online Training
Excruciatingly slow
Excruciatingly slow. No opportunity to take assessment early in the case of requalification. Pace is stilted, forcing mouse clicks and no option to skip through the audio if you have read the material on the screen. It will repeat the answer to you when you got it right so clearly don't need a reminder.
Utterly dreadful user experience.
EDIT: Response from Highfield is dismissive unless I provide additional details. They are delighted to accept any anonymous 5* reviews and immediately dismiss any anonymous 1* review. I won't be adding personal information to the review as frankly I don't care if you improve; hopefully I won't have to do your agonising course ever again.
14 de maio de 2024
Opinião espontânea
Resposta da Highfield Online Training
Hello,
Thank you for taking the time to share your feedback. Customer satisfaction is our top priority, and all feedback is taken very seriously.
I was unable to find you on our system. In order for us to investigate and understand the specific situation you encountered, could you please reply to the request for further information that I have just sent via Trustpilot. alternatively please drop the team an email with your details on info@highfieldelearning.com where a member of the team will be in touch.
Thank you for giving us the opportunity to improve, we look forward to hearing from you.
Kind regards,
Highfield Online Training
Food Hygene Level 3
The user interface forces unnecessary pauses and mouse clicks in the flow. It repeats correct answers back to you which soon becomes tedious. I didn't find it easy to learn from the material as it's presented in a dumb way . . It uses a lot of words to describe simple concepts. I notice that similar complaints from 2023 haven't been reflected in the product being improved.
13 de maio de 2024
Opinião espontânea
Resposta da Highfield Online Training
Good Morning Richard
We sincerely appreciate you taking the time to share your feedback; Customer satisfaction is top priority for Highfield Online Training; I would like to assure you that all feedback is taken very seriously.
To hopefully address the points you raised, our courses are designed to ensure that the end user not only understands the content whilst undertaking the training, however, also retains the knowledge, as from an end-to-end perspective this course does cover the entire syllabus of the Level 3 Qualification for those who use the e-learning as part of a blended approach.
The courses will pause throughout at set points, as for accessibility, this is to ensure those who may have language barriers or additional support needs have sufficient time to read, listen and understand the content due to the natural complexity of a level 3 course.
The courses themselves are written by subject matter experts and are reviewed frequently to ensure any changes in legislation or course content are updated, and in this case making the course more widely available across a number of mobile devices; They may use different terminology though the course which refers to the same area, as for those going straight into a level 3 course may not fully understand the syllabus or technical terms.
I do hope the above has provided clarification on the points you raised above, however should you wish to discuss this further then please feel free to contact us on info@highfieldelearning.com, and a member of the team will be in touch.
Thank you for giving us the opportunity to improve, we look forward to hearing from you.
Kind regards,
Highfield Online Training
Study materials prepared by the…
Study materials prepared by the experienced professionals.
2 de maio de 2024
Opinião espontânea
Resposta da Highfield Online Training
Hello,
A big thank you for your wonderful 5-star review. We are delighted you enjoyed our online training course and took the time to share your feedback.
Thank you for being a part of our community of learners, we look forward to welcoming you back soon.
Kind regards,
Highfield Online Training
valuble and intresting course
valuble and intresting course
keep it up!
30 de abril de 2024
Opinião espontânea
Resposta da Highfield Online Training
Hello,
Thank you for awarding us 5 stars! We're thrilled to have played a part in your learning journey. Thank you once again for choosing our course and taking the time to share your experience with others.
We hope to welcome you back soon.
Kind regards,
Highfield Online Training
Good Experience
Overall, I found the e-learning experience to be quite positive. The content was engaging and relevant, with clear learning objectives outlined at the beginning of each module. The interactive learning activities and multimedia elements kept me engaged throughout the course, and I had the opportunity to apply my knowledge through the assessments. The user-friendly interface made it easy to navigate between different sections of the course and track my progress.
11 de abril de 2024
Opinião espontânea
Resposta da Highfield Online Training
Hello, Jane
Thank you for taking the time to leave us a review; it was a pleasure to read. We are delighted you enjoyed our online training course and took the time to share your experience.
Thank you for being a part of our community of learners, we look forward to welcoming you back soon.
Kind regards,
Highfield Online Training
Fire safety Course
Great flexible hours and lets you finish the course in your comfortable time in multiple sessions.
There is no compulsion of completing the course in one go. Anyone can do it though, but I prefer to do it in my own time without disturbing other chores. So loved it overall.
20 de abril de 2024
Opinião espontânea
Resposta da Highfield Online Training
Hello,
A big thank you for your wonderful 5-star review. We are delighted you enjoyed our online training course and took the time to share your experience.
Thank you for being a part of our community of learners, we look forward to welcoming you back soon.
Kind regards,
Highfield Online Training
I thoroughly enjoyed this very…
I thoroughly enjoyed this very informative course, thanks
22 de abril de 2024
Opinião espontânea
Resposta da Highfield Online Training
Hello,
A big thank you for your 5 star review, we are delighted that our product met your expectation's, and look forward to welcoming you back soon.
Kindest regards
Highfield Online Training
Appalling service from Highfield
Appalling service from Highfield, I put several employees on cscs training course from train2train who were excellent, but after sitting the on-line exam we have for several days been waiting for two of four people for their certificates. We have had emails from Proctor confirming that have passed. Not joy with Highfield Online trying, no consideration of peoples livelihoods
22 de abril de 2024
Opinião espontânea
Resposta da Highfield Online Training
Hello,
Thank you for taking the time to share your feedback.
This review appears to be for a different part of Highfield however, Customer satisfaction is top priority for the entire Highfield Group and we are eager to address the issues you have mentioned.
In order for us to investigate and understand the specific situation you encountered, could you please reply to the request for further information I have just sent via Trustpilot and a member of the team will be in touch.
Thank you for giving us the opportunity to improve, we look forward to hearing from you.
Kind regards,
Highfield Online Training
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.