We had a fabulous time at Harriet Kelsall Cambridge getting a bespoke eternity ring. Our designer Niru was lovely, really focussed on what we were after but also very helpful suggesting ideas we would... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Alice was friendly and approachable from the start. Never did we imagine that old broken engagement ring and a few bits of jewellery could be made into such a beautiful wearable ring. We are thrilled... Ver mais
A empresa respondeu
Working with Amy to make two modern rings from an antique ring I would never wear, we talked through various ideas & design. Amy has an amazing skill. Both my rings are beautiful & i now enjoy weari... Ver mais
A empresa respondeu
We had such a wonderful experience at Harriet Kelsall in St Albans. We had multiple visits where Holly and Kirsty helped us figure out what we wanted from our ring and we were able to design such a be... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Harriet Kelsall Bespoke Jewellery is the UK’s leading bespoke jeweller, renowned for its expert design, craftsmanship, and exceptional customer service. Since pioneering the “jewellery design studio on the high street” concept in 1998, we've continued to set the standard for innovation in the industry. We have the UK's largest bespoke design team, alongside talented CAD specialists, gemmologists, and skilled goldsmiths. Together we create unique, high-quality pieces that reflect and celebrate our customers' individuality. We have earned over 30 prestigious UK and international awards for design, business, ethics, and innovation. In 2024, we were named Bespoke Jeweller of the Year and Ethical & Sustainable Jeweller of the Year, in addition to winning Cambridge Bid’s “Customer Service Business of the Year” award in both 2023 and 2024. Our main studio, based in a refurbished Tudor barn in North Hertfordshire, offers a fully immersive bespoke experience with an open-view workshop, design studio, and showroom. We also have additional locations in Cambridge, Primrose Hill (London), and St Albans, and provide remote services to our customers, no matter where they are in the world, delivering a complete, personalised design process from start to finish. At Harriet Kelsall Bespoke Jewellery, we combine innovation, excellence, and ethics to craft beautiful, bespoke jewellery that tells your unique story.
Informações de contacto
North Barn, Fairclough Hall Farm, Halls Green,, SG4 7DP, Hitchin, Reino Unido
- 01462790565
- enquiries@hkjewellery.co.uk
- www.hkjewellery.co.uk
4,9
Excelente
202 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service and a fantastic…
Excellent service and a fantastic experience overall. We worked with Holly to design an engagement ring and both wedding bands. Holly was fantastic as was the rest of the team going through the whole process of both design and creation. My partner’s friends have all commented that her engagement ring is a real representation of her personality, which I think is a real testament to Holly‘s design and the whole teams dedication to the process. Thank you for making the whole experience so special.
4 de outubro de 2025
Opinião espontânea
Resposta da Harriet Kelsall Bespoke Jewellery
Thank you so much for your wonderful description of your time with us. We’re thrilled to hear that you and your partner enjoyed the entire journey of designing and creating your engagement ring and wedding bands. It’s truly special to know that the ring has resonated so personally and beautifully — that means the world to us. Thank you again for trusting us with such important jewellery, and for letting us be part of your special moments. Best wishes from the whole team at Harriet Kelsall Bespoke Jewellery.
Super helpful
We wanted to give my mother a very special 90th birthday gift from her family that was unique and special for her. Having searched for hours , we decided to have an item designed and visited the Harriet Kelsall in Cambridge.
A great experience and my mother absolutely delighted with her special bracelet. A special mention to Abigail , the designer who listened patiently to our ideas and came up with the brilliant design - thank you .
13 de setembro de 2025
Opinião espontânea
Resposta da Harriet Kelsall Bespoke Jewellery
Thank you so much for your kind words and for choosing us to help create such a meaningful gift for your mother’s 90th birthday. We're truly honoured to have played a part in such a special occasion and it’s wonderful to hear that she loved her bespoke bracelet. Wishing your mother continued joy, and thank you again for trusting us with such a memorable moment. Best wishes from the whole team at Harriet Kelsall bespoke Jewellery.
Bespoke necklace. Great experience from start to finish.
Great experience from start to finish. Bethany was wonderful throughout, from initial contact via email to drawing up designs and making modifications and tweaks to suit what we were after. Lovely to deal with both via email and in person.
We were delighted with the final design and even more impressed with the completed necklace.
Thanks to Bethany and the whole team at HK!
14 de julho de 2025
Opinião espontânea
Resposta da Harriet Kelsall Bespoke Jewellery
What a pleasure it was to read your review – thank you for taking the time to write it for us. We're so pleased to hear that the experience felt smooth and enjoyable from start to finish. It's always our goal to create something truly personal, and we’re thrilled that the finished necklace exceeded your expectations. Thanks again for your trust and kind words – we loved being part of your bespoke journey. Best wishes, from the whole Harriet Kelsall Bespoke Jewellery team.
Many thanks to Alice who designed my ring and those who made it
Many thanks to Alice who designed exactly what I described and discussed with her. With the chosen colours of stones that I wanted for the ring I had envisaged.
Plus those who skilfully worked on the ring which I have worn constantly since collecting the finished ring in August.
Very much appreciate the team effort that went into making my ring.
22 de agosto de 2025
Opinião espontânea
Resposta da Harriet Kelsall Bespoke Jewellery
Thank you so much for your lovely review. We're thrilled to hear how much you're enjoying your ring and that it turned out just as you envisioned. Our team loved working with you to bring your ideas to life, and your kind words mean a great deal to us all. It’s always so rewarding to know a piece is being worn and loved every day. Thank you again for trusting us with such a special design and we hope to see you again. best wishes from us all at Harriet Kelsall Bespoke Jewellery.
Amy interpreted exactly what I wanted
Amy interpreted exactly what I wanted. The results are stunning and I am delighted. The workmanship and attention to detail is outstanding. I felt I had 5 star service and treatment. I highly recommend Harriet Kelsall jewellers.
17 de maio de 2025
Opinião espontânea
Resposta da Harriet Kelsall Bespoke Jewellery
Thank you so much for your wonderful review. We’re thrilled to hear that we captured your vision so perfectly and that you're delighted with the results. Your kind words about the workmanship and service mean a lot to us, and we’ll be sure to pass your lovely feedback on to the team. Thank you again for recommending Harriet Kelsall Bespoke Jewellery – it was a pleasure to create something special with you. We hope to see you again in the future and send you our best wishes until then, from the whole team at Harriet Kelsall bespoke Jewellery.
Excellent service from Harriet Kelsall
Made the decision to buy our wedding rings from Harriet Kelsall - highly recommend.
Both Holly and Kirsty were very supportive and engaging - providing advice throughout the process and ensuring the ring design met with our approval.
Felt very at ease during the whole process - please pass on my thanks to Holly and Kirsty for their help, very much appreciated!
Simon & Sophie
23 de setembro de 2025
Opinião espontânea
Resposta da Harriet Kelsall Bespoke Jewellery
Thank you for taking the time to leave such a lovely review. We’re pleased to hear that you were happy with the service and support provided throughout your experience. It's great to know that we were able to assist you with the design process and ensure everything met your expectations. Your feedback is greatly appreciated and we send you many best wishes for your future together, from us all at Harriet Kelsall bespoke Jewellery.
Gold Broach
I had a solitaire ring I wished to be made into a broach. Gold melted down and diamond used as a centre piece to my broach.
I went to Harriet Kelsall bespoke jewellers. Was introduced to Bethany who helped me, and designed an incredible gold broach. Absolute love it and so pleased with the helpfulness and friendly atmosphere of the shop. Super!
18 de setembro de 2025
Opinião espontânea
Resposta da Harriet Kelsall Bespoke Jewellery
Thank you so much for your lovely review. We’re delighted that Bethany could help create a brooch you absolutely love from your solitaire ring. It means a lot to hear that you enjoyed the friendly atmosphere and support throughout the process. We truly appreciate your kind words and look forward to welcoming you back to Harriet Kelsall bespoke jewellers soon, best wishes from the whole team.
The Best Customer Service
The stand-out quality for us in our several purchases from HK has been the excellent level of personal attention and service from all staff. They have been exceptionally efficient, knowledgeable and courteous, willing to go the extra mile in pursuit of customer satisfaction. Well done HK!
13 de setembro de 2025
Opinião espontânea
Resposta da Harriet Kelsall Bespoke Jewellery
Thank you so much for your continued support and for taking the time to share such thoughtful feedback. We're truly grateful for your kind words about our team — delivering personal, knowledgeable, and attentive service is something we take great pride in. It’s always a pleasure to assist you, and we’re so glad to hear that your experiences with us have been consistently positive. We look forward to welcoming you back again soon, and until then, best wishes from us all at Harriet Kelsall Bespoke Jewellery.
I worked with Alice who designed an…
I worked with Alice who designed an Engagement ring for me. From start to finish she was incredibly helpful and her designs far exceeded my expectations. The ring was created to an extremely high standard and my now Fiancé loves it. I'd 100% recommend Harriet Kelsall - the entire team is great.
1 de julho de 2025
Opinião espontânea
Resposta da Harriet Kelsall Bespoke Jewellery
Thank you so much for your lovely review. We're delighted to hear that our team were able to bring your vision to life and that the ring was everything you hoped for — and more! It’s wonderful to know your fiancé loves it too. Congratulations on your engagement, and thank you again for choosing us. Best wishes from the whole team at Harriet Kelsall Bespoke Jewellery.
I absolutely love my new bespoke ring
I absolutely love my new bespoke ring. Nirupama took the time to really understand what I was looking for and offered her professional thoughts and ideas and brought it to life even better than I’d imagined. The ring is stunning and the craftsmanship fantastic. For a unique and meaningful piece of bespoke jewellery I would 100% recommend Nirupama and the team at Harriet Kelsall.
26 de julho de 2025
Opinião espontânea
Resposta da Harriet Kelsall Bespoke Jewellery
Thank you so much for your kind words. We're absolutely delighted to hear how much you love your new bespoke ring. Nirupama really enjoyed working with you to bring your vision to life, and it's wonderful to know the final piece exceeded your expectations. Your appreciation for the design and craftsmanship means a great deal to the whole team. Thank you again for your heartfelt recommendation – it was a pleasure creating something so special with you. Best wishes from the whole team at Harriet Kelsall Bespoke Jewellery.
Absolutely excellent customer service
Absolutely excellent customer service, and great design job by Alice. They were very patient as I deliberated over the design and style I wanted. I would highly recommend HK Bespoke Jewellery.
2 de setembro de 2025
Opinião espontânea
Resposta da Harriet Kelsall Bespoke Jewellery
Thank you so much for your kind words and recommendation. We're thrilled to hear you had a great experience with us. Alice will be especially pleased to know her design work and patience made a difference. It was a pleasure working with you, and we hope you enjoy your bespoke piece for years to come. Best wishes until we meet again, from us all at Harriet Kelsall Bespoke Jewellery.
Beautiful experience
Holly was fantastic. That being said, the whole team were.
It was a little surreal. The whole experience was mesmerising and truly the final result: a beautiful ring. I can’t thank you enough for your help, support, guidance, patient yet prompt responses to all of my queries and questions.
The amount of care, attention to detail, updates throughout the entire process. All of it truly magnificent.
30 de agosto de 2025
Opinião espontânea
Resposta da Harriet Kelsall Bespoke Jewellery
Thank you so much for your beautiful review. We're truly grateful for the opportunity to be part of such a meaningful experience. It’s wonderful to hear that the process felt so special from start to finish. Creating your ring was a real privilege, and your appreciation for the detail, care, and communication means the world to us. Thank you again for trusting us—it’s been an absolute pleasure. Best wishes from us all at Harriet Kelsall Bespoke Jewellery.
Nirupama & Alec worked so hard to…
Nirupama & Alec worked so hard to create for us the perfect engagement ring and wedding bands. We are thrilled with the result and loved the design process too! Would thoroughly recommend.
27 de agosto de 2025
Opinião espontânea
Resposta da Harriet Kelsall Bespoke Jewellery
Thank you so much for your lovely review of your time with us at our Cambridge studio and shop. We're absolutely delighted to hear that you loved the design process and are thrilled with your engagement ring and wedding bands. It was truly a pleasure working with you, and we're so glad we could help bring your vision to life. Wishing you both a lifetime of love and happiness — and thank you for the wonderful recommendation. Best wishes from the whole team at Harriet Kelsall Bespoke Jewellery.
We wanted an original ring to celebrate 50 years of marriage
We wanted an original ring to celebrate 50 years of marriage. To re-use gold rings from both sides of our family seemed fitting. Alice appreciated our idiosyncratic approach and helped us to choose a simple but distinctive be-spoke design which then exceeded our expectations when we opened the beautiful box and saw it for the first time.
Thank you Alice
31 de julho de 2025
Opinião espontânea
Resposta da Harriet Kelsall Bespoke Jewellery
Thank you so much for your heartfelt words. It was truly an honour to be part of such a meaningful celebration. Reimagining your family’s gold into a unique piece to mark 50 years of marriage was a beautiful idea, and we're so glad the final design resonated with you both. Thank you again — and congratulations on your golden anniversary! Best wishes, from us all at Harriet Kelsall bespoke Jewellery.
Stunning Ring!
Alice and the team did a fantastic job on completely repurposing my wife`s engagement ring, combining it with 2 other rings to create a fabulous contemporary piece. She absolutely loves it!
1 de agosto de 2025
Opinião espontânea
Resposta da Harriet Kelsall Bespoke Jewellery
Thank you so much for your lovely feedback, we’re thrilled to hear that your wife loves her new ring. It was such a pleasure to work on repurposing the original pieces into something fresh and contemporary, while still holding their sentimental value. We're so glad it’s brought new life to her jewellery — and even more joy to you both. Best wishes and we hope to see you again soon, from the whole team at Harriet Kelsall Bespoke Jewellery.
Bespoke Wedding Ring Designed by Deborah
From our very first meeting, Deborah’s warm and welcoming approach instantly put me at ease. She listened with genuine interest, asking thoughtful questions that helped me make sense of my ideas. Her ability to translate my vague inspirations into something tangible was incredible, and I felt confident in her vision right from the start.
The design she created went far beyond anything I had imagined. Drawing on my request to design a wedding band to compliment my Celtic style engagement ring, Deborah crafted a beautiful, one-of-a-kind ring in 18 ct yellow gold, featuring delicate diamonds, with a hidden round-cut blue sapphire inside the band to represent my mums birthstone. It’s these personal touches that make the piece truly unique and meaningful.
The whole process was simple, with a quick turnaround that still allowed every detail to shine. The final result is breathtaking - a perfect symbol of love and artistry that I will cherish for a lifetime. Thank you, Deborah, for creating not just a ring, but a piece of lifelong significance.
11 de abril de 2025
Opinião espontânea
Resposta da Harriet Kelsall Bespoke Jewellery
Thank you so much for your kind words. It was an absolute pleasure working with you to bring your vision to life and we're so glad the ring feels personal and meaningful — incorporating your mum’s birthstone was such a special detail. We're thrilled you're happy with the final piece and that the process felt smooth from start to finish. Thank you again for your trust and we hope to see you again one day. Best wishes from the whole team at Harriet Kelsall Bespoke Jewellery.
Amazing service
From the initial appointment, Alice was incredibly warm and approachable, making it easy to share my ideas. Communication throughout the bespoke design process was excellent, with clear timelines and plans laid out from the beginning. Alice guided me through each stage with care and clarity. The final ring exceeded all my expectations and looks great.
Thank you for such an enjoyable experience!
8 de agosto de 2025
Opinião espontânea
Resposta da Harriet Kelsall Bespoke Jewellery
Thank you so much for your lovely review. We're delighted to hear you had such a positive experience working with Alice. It’s wonderful to know you felt supported throughout the process and that the final ring exceeded your expectations. We’ll be sure to pass on your kind words—thank you again for choosing us. We look forward to seeing you again in the future and send our very best wishes until then, from us all at Harriet Kelsall Bespoke Jewellery.
Unique wedding rings
If you are looking for something unique look no further than HK Jewellery. Our designer Alice took on the brief of turning my parents rings into bespoke wedding rings. For us it was not only about having rings that were beautiful but it was about using gold and diamonds from our families possessions that would forever remind us of people we loved dearly. A huge challenge and one that Alice and the whole team at HK took on with professionalism and expertise. Not something you can find on the high street and we are so pleased with the end results. A stunning pair of rings that mean so much more than simply the gold, diamonds and green stones they are made from. Thank you for the excellent service and care.
6 de agosto de 2025
Opinião espontânea
Resposta da Harriet Kelsall Bespoke Jewellery
Thank you so much for your heartfelt review. It was an absolute honour to be part of such a meaningful journey, transforming your family’s treasured heirlooms into wedding rings that carry both beauty and deep emotional significance. Alice and the entire team are truly touched by your kind words. Creating something so personal is never taken lightly, and we’re thrilled to hear that the final pieces reflect everything you hoped for and more. We hope to see you again in the future and send you best wishes until then, from us all at Harriet Kelsall Bespoke Jewellery.
The welcome in store is genuine and the…
The welcome in store is genuine and the staff are knowledgeable and care deeply about their business. We had great service and I am really happy with the ring designed for my son’s birthday
11 de agosto de 2025
Opinião espontânea
Resposta da Harriet Kelsall Bespoke Jewellery
Thank you for taking the time to leave such a lovely review. It’s always a pleasure to welcome customers into our studio and shop, and we’re so glad you felt that genuine care—it’s something we really value. Designing the ring for your son’s birthday was an absolute joy, and we’re thrilled to hear you’re happy with how it turned out. We hope it becomes a piece he’ll treasure for years to come. Until we next see you, we send our very best wishes to you all, from the whole team at Harriet Kelsall bespoke Jewellery.
All I can say is WOW!!!
All I can say is WOW!!!!
From our first meeting with Kirsty and Holly it was a truly lovely experience.
I had a vision of a diamond necklace in my head and they turned it into a beautiful reality. Their knowledge is fantastic and they made the process so easy and pleasurable.
Even if you aren't sure what you are looking for there are so many inspirations and ideas at Harriet Kelsall Bespoke Jewellery.
I would, and will, thoroughly recommend.
Thank you from Sarah and Andrew
8 de agosto de 2025
Opinião espontânea
Resposta da Harriet Kelsall Bespoke Jewellery
Thank you so much for your lovely review. We’re so pleased to hear that you had such a positive experience with Kirsty and Holly, and that they were able to bring your vision to life so beautifully. It means a great deal to us that you found the process enjoyable and that you would recommend us—thank you for your kind words and support. We hope you enjoy your necklace for many years to come. Best wishes from us all at Harriet Kelsall Bespoke Jewellery.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.