I went into the Canterbury store just for a browse and as normal found myself buying something. Whilst there spoke to a very helpful and knowledgeable staff member (forgot to get his name) about some... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoSaint Margaret's Street 24, CT1 2TH Canterbury, England, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I pre-ordered Jurassic Park Rebirth before the date when it was actually released. Method of delivery was click and collect into my local store. However, I wasn't contacted by the store to say it had... Ver mais
A empresa respondeu
Always a good online shop easy to look at and easy to buy from I wish it was still at Westwood cross broadstairs
A empresa respondeu
Extremely positive and helpful staff. Have been many times and they never let me down. What is not in the shop can be ordered (if available) and the service is very good.
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Canterbury
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Saint Margaret's Street 24, CT1 2TH, Canterbury, England, Reino Unido
4,7
Excelente
97 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
good service overall, just inconsistent
there was one time i ordered like 6 CDs online from here and they all arrived with various cracks in the jewel cases, assumed it was just a problem with the shipping so i went into the store myself instead of ordering (no biggie its not that far) but inside a bunch of the CDs had cracked and damaged cases too !!
this has only happened once so i dont think its a consistent issue, ive been buying CDs from here for a while and this has only happened this once, still i check the CD cases before i buy just in case
4 de setembro de 2025
Resposta da hmv (UK) - Canterbury
Hi Luna
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Slippery nice
The break down leading up to receiving was hot and goodie. Can't fault the packing or quality of the product
12 de maio de 2026
Resposta da hmv (UK) - Canterbury
Hi Farid
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Canterbury
Hi Kenny
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Had what I was looking for
I was offered a protective sleeve for my new Lp I Had just purchased. Worthwhile if you require one. The staff were friendly and polite.
6 de maio de 2026
Resposta da hmv (UK) - Canterbury
Hi Mr Lennard,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great delivery service
Great delivery service. Orders came on time well packaged.
17 de março de 2026
Resposta da hmv (UK) - Canterbury
Hi Maz
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good range of records to choose from
Good range of records to choose from. Efficient and quick service.
29 de abril de 2026
Resposta da hmv (UK) - Canterbury
Hello Steve
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The staff were more than helpful and my…
The staff were more than helpful and my product i ordered was very quick
25 de abril de 2026
Resposta da hmv (UK) - Canterbury
Hi Dorothy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to use web site delivery was on…
Easy to use web site delivery was on time will be use hmv wab site again
25 de abril de 2026
Resposta da hmv (UK) - Canterbury
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was easy to order for click and…
It was easy to order for click and collect. The staff were very helpful at the shop. Thr vinyl record cases were excellent value
20 de abril de 2026
Resposta da hmv (UK) - Canterbury
Hi Trish,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
delivery didnt take long
delivery didnt take long and it was easy to get my package
10 de abril de 2026
Resposta da hmv (UK) - Canterbury
Hello odie
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Resposta da hmv (UK) - Canterbury
Hi Jayne
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent service as always
Great item. Great transaction. Excellent staff. Glad HMV are back in Canterbury
5 de abril de 2026
Resposta da hmv (UK) - Canterbury
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV have never let me down..
HMV have never let me down when it comes to ordering Online. The new HMV in Canterbury is my new favourite store, excellent range of stock, plus the staff are second to none.
4 de abril de 2026
Resposta da hmv (UK) - Canterbury
Hi Nicholas
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Online ordering is easy to use and find…
Online ordering is easy to use and find all you are looking for. Great notifications on progress of order
27 de março de 2026
Resposta da hmv (UK) - Canterbury
Hi Selena
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Efficient service
Efficient and kept informed about delays beyond their control. Shop staff very pleseant and helpful.
19 de março de 2026
Resposta da hmv (UK) - Canterbury
Hi Alexandra
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Canterbury
Hello Dave
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very helpful & friendly staff
22 de março de 2026
Resposta da hmv (UK) - Canterbury
Hi Jane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Canterbury
Hi Dean
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The customer assistant that served me…
The customer assistant that served me was extremely helpful, polite and knowledgeable
In my opinion he was a credit to your company
20 de março de 2026
Resposta da hmv (UK) - Canterbury
Hi John,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Figure
Although there was a delay of several day in delivering the item. I was extremely pleased that there was continuous line of communication open which inform me of the ongoing journey of my purchase item.
The item still arrived in time as it was a birthday gift.
14 de março de 2026
Resposta da hmv (UK) - Canterbury
Hi Julie,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.