Beautiful new store in Derby assistant so helpful for what I needed nothing to much trouble. Received email informing my order had arrived within 3 days. What wonderful service very happy customer.... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit SU259, Derbion Shopping Centre, London Rd, DE1 2PL Derby, England, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I checked the website for what I wanted, it told me it was in stock in my local, so I thought I could collect in a few hours. It obviously wasn't In stock as it took a few days, which didn't matter bu... Ver mais
A empresa respondeu
Always a rewarding visit at your store. So much product choice and extremely helpful staff .
A empresa respondeu
Having wrote a review a few days ago regarding a online order that came damaged. I like to take this opportunity to thank the staff at the Derby store for there help & customer service absolutely out... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Derby
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Unit SU259, Derbion Shopping Centre, London Rd, DE1 2PL, Derby, England, Reino Unido
4,8
Excelente
217 opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent
Excellent customer service from start to finish, when ordered a DVD to be collected in store.
4 de maio de 2026
Resposta da hmv (UK) - Derby
Hi Mr Johnson,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Beautiful new store in Derby assistant…
Beautiful new store in Derby assistant so helpful for what I needed nothing to much trouble.
Received email informing my order had arrived within 3 days.
What wonderful service very happy customer.
4 de maio de 2026
Resposta da hmv (UK) - Derby
Hi Anne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always a rewarding visit at your store.
Always a rewarding visit at your store.
So much product choice and extremely helpful staff .
30 de abril de 2026
Resposta da hmv (UK) - Derby
Hi Keith,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Great value and product in Great…
Great value and product in Great condition, superfast Delivery
28 de abril de 2026
Resposta da hmv (UK) - Derby
Hello Graham,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Resposta da hmv (UK) - Derby
Hi Neville,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Derby
Hi Jason
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Correct purchase & delivered on time
8 de abril de 2026
Resposta da hmv (UK) - Derby
Hello Sandra,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Hi I would give hmv 5 stars for there…
Hi I would give hmv 5 stars for there outstanding service they always go.above and beyond to help my son in the shop when he goes in.thanks hmv staff brilliant job 👏
6 de abril de 2026
Resposta da hmv (UK) - Derby
Hi Anita,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Did n't have cd in when I originally…
Did n't have cd in when I originally went to HMV but they ordered it in and it came very quickly.
Good service
1 de abril de 2026
Resposta da hmv (UK) - Derby
Hello Mrs
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent Service
Item ordered in store and I arranged click and collect. Received email for confirmation, one for despatch and one for Ready to collect! Delivery was quick and efficient.
2 de abril de 2026
Resposta da hmv (UK) - Derby
Hi Slinda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very efficient staff
Very efficient staff
Delivery was very quick to my door at home
31 de março de 2026
Resposta da hmv (UK) - Derby
Hi Melanie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff are always helpful and very…
The staff are always helpful and very friendly
18 de março de 2026
Resposta da hmv (UK) - Derby
Hi Mr
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful friendly staff
20 de março de 2026
Resposta da hmv (UK) - Derby
Hi Karen
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Derby store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Ordering for home delivery
Helpful service in store & prompt delivery to my address - within 3 working days
12 de março de 2026
Resposta da hmv (UK) - Derby
Hi Adrian
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Resposta da hmv (UK) - Derby
Hi Barrie,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
DERBY STORE
went in store and order DVD as was out of stock and very helpful staff member and just had to wait for a email to pick it up
16 de fevereiro de 2026
Resposta da hmv (UK) - Derby
Hi Catherine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Derby
Hi Rozh
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good service, competitive prices
Timely delivery. Well packaged. Competitive prices. Good service.
14 de fevereiro de 2026
Resposta da hmv (UK) - Derby
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Free delivery
HMV contacted me to notify me of a store relocation whilst I had an order in place. They offered to deliver the item free of charge, which they did, to which I am grateful.
25 de janeiro de 2026
Resposta da hmv (UK) - Derby
Hi Steve,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Derby
Hi Alison
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.