What made my experience great was on 27th June 2026 the special album Westlife 25 was back in stock & ready for me to collect, nearly gave up hope i would get it, wanted to collect myself because i... Ver mais
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Localização
Alterar localizaçãoUnit SU259, Derbion Shopping Centre, London Rd, DE1 2PL Derby, England, GB
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Leia as opiniões dos outros
Having wrote a review a few days ago regarding a online order that came damaged. I like to take this opportunity to thank the staff at the Derby store for there help & customer service absolutely out... Ver mais
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Very convenient pre-order service allowed me to buy a copy of a new CD in advance of its release date. In the meantime, some fraudulent transactions on Amazon.co.uk made it necessary for me to canc... Ver mais
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restarted my vinyl collection, and collecting what i like, instore. and if they dont have it in stock they have it delivered to my house . cant get better than that.
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Derby
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Unit SU259, Derbion Shopping Centre, London Rd, DE1 2PL, Derby, England, Reino Unido
4,7
Excelente
228 opiniões
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What made my experience great was on…
What made my experience great was on 27th June 2026 the special album Westlife 25 was back in stock & ready for me to collect, nearly gave up hope i would get it, wanted to collect myself because it was cheaper than being delivered
Got the special album Fri 3rd July 2026 didn't want it to be sent back
I ordered the album on 22nd May 2026, waited long enough
haven't been to hmv for years to get a cd or album, glad the store is still around 👍🏻
3 de julho de 2026
Resposta da hmv (UK) - Derby
Hi Cordelia
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Very helpful staff.
22 de junho de 2026
Resposta da hmv (UK) - Derby
Hello Sandra,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very helpful staff.
Found the staff, in Derby, very helpful in locating and ordering an item for me.
20 de junho de 2026
Resposta da hmv (UK) - Derby
Hello Karen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy and straightforward ordering…
Easy and straightforward ordering process and quick delivery
19 de junho de 2026
Resposta da hmv (UK) - Derby
Hi Louise
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
restarted my vinyl collection
restarted my vinyl collection, and collecting what i like, instore. and if they dont have it in stock they have it delivered to my house . cant get better than that.
15 de junho de 2026
Resposta da hmv (UK) - Derby
Hi Mr
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Derby store layout for DVDs is…
Derby store layout for DVDs is appalling, with no clear system to find what you are looking for.
Limited selection of multi disk dvd collections and generally poor service in store. Focus on 4k Ultra HD and Blu-rays which most people in my opinion don’t bother with for dvds.
Waste of time visiting the store, I may as well have stayed at home and ordered online but I wanted to support the high street stores.
7 de junho de 2026
Opinião espontânea
Resposta da hmv (UK) - Derby
Hi Matthew
Thanks for leaving us a review. We’re sorry to hear you had trouble finding an item at your local store.
Whilst we do like to refresh the look of our stores and show off all of the new products that we have available for our customers to own, we’d never intend this to cause confusion or limit the finding of our items, so we’re disappointed to hear this may have been the case on this occasion.
All of the sections within our stores should have clear signage so that our customers know which items are where but thanks for taking the time to bring this to our attention, which we’ll review. In the meantime, don’t hesitate to ask for help from one of our colleagues in the store and they’ll be happy to take a look for you.
Fast efficient service
Fast efficient service, brilliant staff , an all round pleasing experience
4 de junho de 2026
Resposta da hmv (UK) - Derby
Hi KEITH
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Pre Ordered the new westlife cd from…
Pre Ordered the new westlife cd from here for my car . Came on time and in good packaging
10 de maio de 2026
Resposta da hmv (UK) - Derby
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly and knowledgeable staff
30 de maio de 2026
Resposta da hmv (UK) - Derby
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
super efficient
31 de maio de 2026
Resposta da hmv (UK) - Derby
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent
Excellent customer service from start to finish, when ordered a DVD to be collected in store.
4 de maio de 2026
Resposta da hmv (UK) - Derby
Hi Mr Johnson,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Beautiful new store in Derby assistant…
Beautiful new store in Derby assistant so helpful for what I needed nothing to much trouble.
Received email informing my order had arrived within 3 days.
What wonderful service very happy customer.
4 de maio de 2026
Resposta da hmv (UK) - Derby
Hi Anne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great value and product in Great…
Great value and product in Great condition, superfast Delivery
28 de abril de 2026
Resposta da hmv (UK) - Derby
Hello Graham,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Resposta da hmv (UK) - Derby
Hi Neville,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Derby
Hi Jason
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Correct purchase & delivered on time
8 de abril de 2026
Resposta da hmv (UK) - Derby
Hello Sandra,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Hi I would give hmv 5 stars for there…
Hi I would give hmv 5 stars for there outstanding service they always go.above and beyond to help my son in the shop when he goes in.thanks hmv staff brilliant job 👏
6 de abril de 2026
Resposta da hmv (UK) - Derby
Hi Anita,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Did n't have cd in when I originally…
Did n't have cd in when I originally went to HMV but they ordered it in and it came very quickly.
Good service
1 de abril de 2026
Resposta da hmv (UK) - Derby
Hello Mrs
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent Service
Item ordered in store and I arranged click and collect. Received email for confirmation, one for despatch and one for Ready to collect! Delivery was quick and efficient.
2 de abril de 2026
Resposta da hmv (UK) - Derby
Hi Slinda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very efficient staff
Very efficient staff
Delivery was very quick to my door at home
31 de março de 2026
Resposta da hmv (UK) - Derby
Hi Melanie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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