William and staff member at both stores in Fopp and HMV Oxford Street. Amazing achievement to assist me with the request. Best customer service advisor old school welcome and willing to provide that i... Ver mais
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Localização
Alterar localização1 Earlham Street, Covent Garden, WC2H 9LL London, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I can honestly say the whole service could not have been better. Very efficient in putting the order through and making a reservation for it,to be picked up in store just a few days later. Was told by... Ver mais
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Everything went well! Online messaging quick and easy, items delivered (click & collect) faster than expected. Excellent service at the collection shop -even the man sweeping the floor as I came in... Ver mais
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Delivery was quick, but my order of two items was shipped in two parcels. When I collected it I was given one box that I assumed contained both items, but the second item wasn't there. I was forced to... Ver mais
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Informações sobre a empresa
Sobre hmv (UK) - Fopp Covent Garden
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
1 Earlham Street, Covent Garden, WC2H 9LL, London, Reino Unido
4,7
Excelente
182 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great as usual!
28 de agosto de 2026
Resposta da hmv (UK) - Fopp Covent Garden
Hi Akil
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful staff
Really helpful, friendly member of staff in your shop who helped us order the album we were looking for. Great service.
23 de julho de 2026
Resposta da hmv (UK) - Fopp Covent Garden
Hello Mrs
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very helpful and warm staff :)
1 de agosto de 2026
Resposta da hmv (UK) - Fopp Covent Garden
Hello Paola
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Fopp Covent Garden's best...
I loved HMV as a brand, I still do and... I honestly prefer to shop in Fopp Covent Garden.
My best experience is with Sam L: friendly, polite and always efficient and a real pleasure to deal with!
Give Sam a raise!!!! Not 5* - 7**!!!!
27 de julho de 2026
Opinião espontânea
Resposta da hmv (UK) - Fopp Covent Garden
Hi Me
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reliable company
Great Service. I was kept informed of the tracking details of my order and fast collection
16 de julho de 2026
Resposta da hmv (UK) - Fopp Covent Garden
Hi Dario,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Found my item at the sale price even…
Found my item at the sale price even though it was out of stock
16 de julho de 2026
Resposta da hmv (UK) - Fopp Covent Garden
Hi Mark,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Resposta da hmv (UK) - Fopp Covent Garden
Hello Marcofabio
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good experience
Fast delivery, well packaged. My daughter is delighted with her purchase.
16 de junho de 2026
Resposta da hmv (UK) - Fopp Covent Garden
Hello London
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Resposta da hmv (UK) - Fopp Covent Garden
Hi Santiago
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I required a slightly complicated…
I required a slightly complicated exchange of a faulty blu-ray film..all done by staff no fuss, no bother, I went away happy.
10 de junho de 2026
Resposta da hmv (UK) - Fopp Covent Garden
Hi Jon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I picked up a pre ordered dvd and was…
I picked up a pre ordered dvd and was notified it had arrived to called in to collect it
28 de maio de 2026
Resposta da hmv (UK) - Fopp Covent Garden
Hi Vincent
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent communication from the start…
Excellent communication from the start and friendly staff at Fopp.
26 de maio de 2026
Resposta da hmv (UK) - Fopp Covent Garden
Hi Chantal
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very professional,quick service
15 de maio de 2026
Resposta da hmv (UK) - Fopp Covent Garden
Hello Anonymous
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Rich 1st class very professional stor…
Rich 1st class very professional stor ordering slow needs updating stu had same problems both him and rich apologised for the time it took to process order not there though slow system infact all staff thati n store are very helpful
26 de maio de 2026
Resposta da hmv (UK) - Fopp Covent Garden
Hi Alfred
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Unfortunately the staff member who…
Unfortunately the staff member who served me forgot his manners. He needed to check my details but his manner and attitude felt more like I was being questioned by the police.
16 de maio de 2026
Resposta da hmv (UK) - Fopp Covent Garden
Hello JJ
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Resposta da hmv (UK) - Fopp Covent Garden
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are very helpful friendly and…
The staff are very helpful friendly and a good service
17 de abril de 2026
Resposta da hmv (UK) - Fopp Covent Garden
Hello Paul,
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Resposta da hmv (UK) - Fopp Covent Garden
Hi Amy,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Small Prophets Instore Signing
Had ordered the Small Prophets DVD to be delivered to Fopp near Covent Garden for the instore signing on the Monday. Received an email on the Friday saying stock would not arrive in time, which was annoying. Went to Fopp on the Monday explained the situation. Thankfully it was all in hand and the staff had a list of everyone who had pre ordered the item. It was a great event. Thanks to all the staff.
23 de março de 2026
Resposta da hmv (UK) - Fopp Covent Garden
Hi Guy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A go to place for every physical media…
A go to place for every physical media enthusiast
22 de novembro de 2025
Resposta da hmv (UK) - Fopp Covent Garden
Hi klant
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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