What a delightful experience to have the phone answered by a knowledgeable human who helped me order a dvd. Then to go to the shop in Kingston and be served by an equally helpful sales assistant A su... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit F11, First Floor, Bentall Centre, KT1 1TP Kingston, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Good selection of vinyl, but the shop is very untidy, needs simplifying. ALSO, i was ordering from abroad to a family member in England. The site would not let me create a profile for me - then one... Ver mais
A empresa respondeu
The team I spoke to we’re very friendly, when I was browsing vinyl I was approached by very friendly member of staff who asked if I wanted any help I explained I was enjoying myself looking through... Ver mais
A empresa respondeu
Super efficient staff in the Kingston branch, they were very professional and knowledgeable as well as friendly. The manager’s customer service was excellent. He has an extensive knowledge of his prod... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Kingston
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Unit F11, First Floor, Bentall Centre, KT1 1TP, Kingston, Reino Unido
4,7
Excelente
150 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy ordering
Simple to order with click & collect.
Easy pick up in store. Staff was so lovely and polite
25 de agosto de 2026
Resposta da hmv (UK) - Kingston
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to locate and purchase required…
Easy to locate and purchase required items.
28 de agosto de 2026
Resposta da hmv (UK) - Kingston
Hello Natalie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Love hmv
Love hmv nice staff easy to find and pay for things, picked up a parcel, so easy and staff member was lovely
12 de agosto de 2026
Resposta da hmv (UK) - Kingston
Hello Els
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Resposta da hmv (UK) - Kingston
Hello Susan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
From order to delivery
From order to delivery, very quick and the staff where very helpful.
12 de agosto de 2026
Resposta da hmv (UK) - Kingston
Hi Jon!
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great experience big helpful from a…
Great experience big helpful from a member off staff in Kingston store I was looking a new DVD the member of staff straight away offering me help and ordering for me DVD she was very nice really sorry can't remember her name 😀 please say thank you to kingston staff 😀
6 de agosto de 2026
Resposta da hmv (UK) - Kingston
Hi aga
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Kingston store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
An order from Kingston branch
I placed an order for some CD's on the Monday or Tuesday and had then by the Friday of the same week. HMV also kept me informed, via e-mail, of the progress of my order.
5 de agosto de 2026
Resposta da hmv (UK) - Kingston
Hi Henk
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really helpful staff in the Kingston…
Really helpful staff in the Kingston store, well informed, friendly and efficient.
30 de julho de 2026
Resposta da hmv (UK) - Kingston
Hi Anonymous
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Kingston store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
What a delightful experience to have…
What a delightful experience to have the phone answered by a knowledgeable human who helped me order a dvd. Then to go to the shop in Kingston and be served by an equally helpful sales assistant
A superb service in every respect
22 de julho de 2026
Resposta da hmv (UK) - Kingston
Hi Suzanne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service and customer satisfaction
Good service and customer satisfaction. Also close to me. Like you can check if stock in.
28 de julho de 2026
Resposta da hmv (UK) - Kingston
Hi Jonathan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The store staff was helpful when I…
The store staff was helpful when I returned a faulty DVD box set.
19 de julho de 2026
Resposta da hmv (UK) - Kingston
Hi Louella,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The record was pre ordered and it was…
The record was pre ordered and it was shipped and delivered on the correct day and I was notified by the store that the order was ready for collection. Very satisfied with the purchase
12 de julho de 2026
Resposta da hmv (UK) - Kingston
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very nice person!
13 de julho de 2026
Resposta da hmv (UK) - Kingston
Hi Pablo
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
A very positive experience
Very helpful member of staff who ordered the CD for me. I was kept informed by email when it arrived at the store to be picked up.
On the day, again the staff were friendly and professional. A positive experience all round.
This was the first time that I shopped in store since HMV opened at the Bentall Centre.
12 de julho de 2026
Resposta da hmv (UK) - Kingston
Hi Jacqueline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was kept in touch with my order and…
I was kept in touch with my order and was informed when I could collect.
12 de julho de 2026
Resposta da hmv (UK) - Kingston
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always impressed by the service…
Always impressed by the service provided in HMV when buying music.
The Customer Support Team are always happy to help, knowledgable, and interested in your choice of music.
excellent Customer Support.
9 de julho de 2026
Resposta da hmv (UK) - Kingston
Hi Jerry.
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Well it was good to have great customer…
Well it was good to have great customer service and the guy had product knowledge which was superb overall a great experience !
5 de julho de 2026
Resposta da hmv (UK) - Kingston
Hi Ameer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Polite professional service.
3 de julho de 2026
Resposta da hmv (UK) - Kingston
Hi Jennifer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Kingston
Hi Julie,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Another Great Experience at Kingston
The team I spoke to we’re very friendly, when I was browsing vinyl I was approached by very friendly member of staff who asked if I wanted any help I explained I was enjoying myself looking through the vinyl, and I was left alone, which was much appreciated.
I was given a card with one of the sales assistance name on it. Unfortunately I lost it l, which is a shame that I can’t name the very helpful and friendly staff member.
14 de junho de 2026
Resposta da hmv (UK) - Kingston
Hi Adam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.