Very good customer service . Could have given 5 star. But there is always room for improvement right? Me and my husband have always enjoyed shopping and looking at HMW shops . Thank you so much !!!
A empresa respondeu
UNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ Leeds, GB
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Very good customer service . Could have given 5 star. But there is always room for improvement right? Me and my husband have always enjoyed shopping and looking at HMW shops . Thank you so much !!!
A empresa respondeu
Amazing staff who are very knowledgeable about the films I like. Very friendly and always say hi John when I enter the store. Plus they'll tell me if something comes in that they think I'll like. Alwa... Ver mais
A empresa respondeu
Ease of ordering process and collection. A relatively local store and ideal for collecting item in my own time, rather than missing a postal delivery (with no postal charge to pay). Item I received wa... Ver mais
A empresa respondeu
Great customer service from the retail team in the Leeds Store in St John's shopping centre, especially Gary W. who provided friendly and efficient service and who searched for a specific item for me... Ver mais
A empresa respondeu
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportEscrito pela empresa

UNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ, Leeds, Reino Unido
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Very helpful staff.Needed help with what I was looking for.Found 1 cd I was looking for ordered the other in store . Posted to home easy and no fuss .

Resposta da hmv (UK) - Leeds
HMV is one of a small handfull of Leeds city centre stores that I rank highly. It's very convenient for me as I live just a short walk from the store. And I always find the staff very helpfull and knowledgable. On a recent visit I couldn't find an item I was looking for even though I knew HMV stocked it as I had seen it diplayed on a previous visit. I mentioned this to the assistant (Rosie I think?) and she went and found it straight away. Apparently it had been placed in the wrong location (probably by some other customer). I was impressed at her finding my item so swiftly.

Resposta da hmv (UK) - Leeds
the process of buying the CD was so quick and easy not to mention how i was spoiled for choice on what to pick

Resposta da hmv (UK) - Leeds
Everything happened the way I was told it would. Thanks 👍

Resposta da hmv (UK) - Leeds
First class service very friendly and helpful staff

Resposta da hmv (UK) - Leeds
I ordered the 4K Special Edition of Dirty Harry 02/03/2025 as I heard it was to be released (it was one of my late Father's favorite Movies) only to recieve an email advising the release was delayed from 14/04/2025 by a Month (hilariously HMV then sent me a Survey asking how I was enjoying my Movie).
Then I received a second mail which advised it would be a further Month late.
At no time after the second mail (22/03/2025)did I receive any confirmation of a release Date for the 4K SE and if I hadn't gone into the store I would never have known.
HMV, your Store Staff were great but you really need to do better.

Resposta da hmv (UK) - Leeds
They sorted a problem out really well about downloading the app and getting the tickets.
HMV were excellent when I went to the signing. They were organised, pure as friendly.

Resposta da hmv (UK) - Leeds
It was unfortunate that your computer was unable to place my in-store order, so I had to order product myself, from home.
However the staff were very helpful.
My order, collected in store, arrived in good time.

Resposta da hmv (UK) - Leeds
On-line purchase went smoothly and delivery was on time. However, a few days previously, I asked for this item at the checkout at HMV Leeds store and was told it was out of production and they could not order it for me.

Resposta da hmv (UK) - Leeds
The store staff were fantastic ! They were very knowledgeable and recommended CDs of the genre I listened to.

Resposta da hmv (UK) - Leeds
The store team in leeds that I purchased my items from were amazing fast friendly very knowledgeable team .
I needed the sonic 3 DVD and I spoke to a lovely man that advised me it would be out on Monday I purchased 1 and 2 as my grandson was egore to watch it but the man said 3 would be out on Monday so I quickly paid for my goods and ordered sonic 3for home delivery
Thank you team Leeds

Resposta da hmv (UK) - Leeds
The staff are always very attentive and helpful. HMV still remains a great shop to browse and buy from. Thank you.

Resposta da hmv (UK) - Leeds
Great place to buy films at competitive prices.
I could spend hours looking through the shelves and the staff are always helpful and friendly.

Resposta da hmv (UK) - Leeds
I love HMV they always have products from all my fav anime’s! I stopped going to the store in Leeds because I’m always followed around. I had to get in to get my order obviously and the gentleman at the till was really nice. So good experience! I guess I found a way to still pend my money there…

Resposta da hmv (UK) - Leeds
Very very friendly always chatty always helpful when you need 2 find something very very nice staff indeed can't do enough for you to find what yourvlooking for

Resposta da hmv (UK) - Leeds
The staff was really helpful to me and the made me very happy when they helped me out with my order

Resposta da hmv (UK) - Leeds

Resposta da hmv (UK) - Leeds
Great service. Ordered and was delivered within a few days. 👍🏻
Easy to collect from the store. Staff very courteous. 😊

Resposta da hmv (UK) - Leeds
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