Website easy to use and ordering was straightforward. Received notifications for each stage. Collection was easy. Would use again
A empresa respondeu
Localização
Alterar localizaçãoUnit 15, Fremlin Walk, Maidstone, ME14 1QG Maidstone, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Picked up my parcel instore, I stood in the parcel collecting area of which there was no member of staff manning. There were however a couple of staff standing up a bit further chatting to each other... Ver mais
A empresa respondeu
The availability of the range of products on sale through HMV. The shop staff have always been helpful and if an item hasn't been in stock in store, they have ordered it on my behalf and arranged a... Ver mais
A empresa respondeu
Easy to pick up c&c item . Colleague who helped me (Jay) remembered me from a previous transaction; and I am fairly nondescript...Good price for my CD, and unlike some other retailers, c&c was foc.
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Maidstone
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Unit 15, Fremlin Walk, Maidstone, ME14 1QG, Maidstone, Reino Unido
4,7
Excelente
185 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
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Very friendly and helpful staff
Very friendly and helpful staff. Excellent service
3 de julho de 2026
Resposta da hmv (UK) - Maidstone
Hi Debbie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Maidstone
Hi Albert
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Website easy to use and ordering was…
Website easy to use and ordering was straightforward. Received notifications for each stage. Collection was easy. Would use again
29 de junho de 2026
Resposta da hmv (UK) - Maidstone
Hi Stuart,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Maidstone
Hi Christopher
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
great friendly helpful customer service…
great friendly helpful customer service from Charlotte at Maidstone Branch on Friday Morning of the 12th June 2026
14 de junho de 2026
Resposta da hmv (UK) - Maidstone
Hi Robert
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service,quick delivery.
9 de junho de 2026
Resposta da hmv (UK) - Maidstone
Hi PAUL
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great contact
Great contact. Arrived on time and young man who served me was very efficient.
4 de junho de 2026
Resposta da hmv (UK) - Maidstone
Hi Elizabeth
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff are always friendly and helpful…
Staff are always friendly and helpful and there is a good range of products
29 de maio de 2026
Resposta da hmv (UK) - Maidstone
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Excellent service. good priced cd that is difficult to get hold of & friendly hmv staff at the local store. Can’t fault
22 de maio de 2026
Resposta da hmv (UK) - Maidstone
Hello Anthony
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Resposta da hmv (UK) - Maidstone
Hi Helen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Well Done!
Good communication when item available to collect from store, this was well packaged and staff were very polite.
24 de abril de 2026
Resposta da hmv (UK) - Maidstone
Hi Paulene,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Easy as pie
Staff member checked shelves to ensure I hadn't missed my reqired purchase checked stock "ok I'll order one do you want to have it delivered or collect " my preference notified when ready for collection.
29 de abril de 2026
Resposta da hmv (UK) - Maidstone
Hi Ronald,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Was able to find what I want and the…
Was able to find what I want and the staff were friendly.
28 de abril de 2026
Resposta da hmv (UK) - Maidstone
Hello Jason,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
My order was ready quickly and I was…
My order was ready quickly and I was notified quickly
24 de abril de 2026
Resposta da hmv (UK) - Maidstone
Hi Bob,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good experience with click and collect transaction
Easy to pick up c&c item . Colleague who helped me (Jay) remembered me from a previous transaction; and I am fairly nondescript...Good price for my CD, and unlike some other retailers, c&c was foc.
18 de abril de 2026
Resposta da hmv (UK) - Maidstone
Hello Allen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I got the Macross Plus Movie Edition…
I got the Macross Plus Movie Edition Blu-ray after pre-ordering it a couple of weeks ago, their service gets 5 out of 5 stars & they’re doing well on selling DVDs, Blu-rays, Funko POP Vinyl figures, CDs, Vinyl discs & other collectible items that they sell every day
4 de abril de 2026
Resposta da hmv (UK) - Maidstone
Hello LUKE
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Resposta da hmv (UK) - Maidstone
Hi Owen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
You can’t spend vouchers on line
You can’t spend vouchers on line, so to check the stock at a local store you need to phone them. They charge you £1 a minute. For the £66 for 3 vinyl deal you need to get them all from the store or order them all in the store even if the store has say 2 in stock. So it cost me £7 for the phone call to check stock, £3 parking at the nearest store and £5 in fuel. Making the 3 for £66 deal a 3 for £81 deal. I will never suggest vouchers again for birthday or Christmas. It is absolutely ridiculous that you can’t spend vouchers on line. I will recommend that my children buy specific albums from independent record stores via eBay in future, they are generally about 20% cheaper than HMV. HMV need to update their business model !
28 de março de 2026
Resposta da hmv (UK) - Maidstone
Hi Carl
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent purchases, apologies for any disappointment caused. Please be advised we do offer a Ring & Reserve service who can be contacted on a non premium rate number 03333 230 667 who can check stock and reserve items for you to collect in store.
Picked up my parcel instore
Picked up my parcel instore, I stood in the parcel collecting area of which there was no member of staff manning. There were however a couple of staff standing up a bit further chatting to each other and seemed to totally ignore me. After about 5 minutes I went over and asked if there was anyone around who could give me my parcel which the staff member did.
1 de março de 2026
Resposta da hmv (UK) - Maidstone
Hello Deborah
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Good value and communication from HMV.
Good value and communication from HMV.
14 de fevereiro de 2026
Resposta da hmv (UK) - Maidstone
Hello Sue
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
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