Easy to pick up c&c item . Colleague who helped me (Jay) remembered me from a previous transaction; and I am fairly nondescript...Good price for my CD, and unlike some other retailers, c&c was foc.
A empresa respondeu
Localização
Alterar localizaçãoUnit 15, Fremlin Walk, Maidstone, ME14 1QG Maidstone, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I got the Macross Plus Movie Edition Blu-ray after pre-ordering it a couple of weeks ago, their service gets 5 out of 5 stars & they’re doing well on selling DVDs, Blu-rays, Funko POP Vinyl figures, C... Ver mais
A empresa respondeu
Staff member checked shelves to ensure I hadn't missed my reqired purchase checked stock "ok I'll order one do you want to have it delivered or collect " my preference notified when ready for collecti... Ver mais
A empresa respondeu
Good communication when item available to collect from store, this was well packaged and staff were very polite.
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Maidstone
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Unit 15, Fremlin Walk, Maidstone, ME14 1QG, Maidstone, Reino Unido
4,7
Excelente
176 opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da hmv (UK) - Maidstone
Hi Helen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Well Done!
Good communication when item available to collect from store, this was well packaged and staff were very polite.
24 de abril de 2026
Resposta da hmv (UK) - Maidstone
Hi Paulene,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Easy as pie
Staff member checked shelves to ensure I hadn't missed my reqired purchase checked stock "ok I'll order one do you want to have it delivered or collect " my preference notified when ready for collection.
29 de abril de 2026
Resposta da hmv (UK) - Maidstone
Hi Ronald,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Was able to find what I want and the…
Was able to find what I want and the staff were friendly.
28 de abril de 2026
Resposta da hmv (UK) - Maidstone
Hello Jason,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
My order was ready quickly and I was…
My order was ready quickly and I was notified quickly
24 de abril de 2026
Resposta da hmv (UK) - Maidstone
Hi Bob,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good experience with click and collect transaction
Easy to pick up c&c item . Colleague who helped me (Jay) remembered me from a previous transaction; and I am fairly nondescript...Good price for my CD, and unlike some other retailers, c&c was foc.
18 de abril de 2026
Resposta da hmv (UK) - Maidstone
Hello Allen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I got the Macross Plus Movie Edition…
I got the Macross Plus Movie Edition Blu-ray after pre-ordering it a couple of weeks ago, their service gets 5 out of 5 stars & they’re doing well on selling DVDs, Blu-rays, Funko POP Vinyl figures, CDs, Vinyl discs & other collectible items that they sell every day
4 de abril de 2026
Resposta da hmv (UK) - Maidstone
Hello LUKE
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Resposta da hmv (UK) - Maidstone
Hi Owen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
You can’t spend vouchers on line
You can’t spend vouchers on line, so to check the stock at a local store you need to phone them. They charge you £1 a minute. For the £66 for 3 vinyl deal you need to get them all from the store or order them all in the store even if the store has say 2 in stock. So it cost me £7 for the phone call to check stock, £3 parking at the nearest store and £5 in fuel. Making the 3 for £66 deal a 3 for £81 deal. I will never suggest vouchers again for birthday or Christmas. It is absolutely ridiculous that you can’t spend vouchers on line. I will recommend that my children buy specific albums from independent record stores via eBay in future, they are generally about 20% cheaper than HMV. HMV need to update their business model !
28 de março de 2026
Resposta da hmv (UK) - Maidstone
Hi Carl
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent purchases, apologies for any disappointment caused. Please be advised we do offer a Ring & Reserve service who can be contacted on a non premium rate number 03333 230 667 who can check stock and reserve items for you to collect in store.
Picked up my parcel instore
Picked up my parcel instore, I stood in the parcel collecting area of which there was no member of staff manning. There were however a couple of staff standing up a bit further chatting to each other and seemed to totally ignore me. After about 5 minutes I went over and asked if there was anyone around who could give me my parcel which the staff member did.
1 de março de 2026
Resposta da hmv (UK) - Maidstone
Hello Deborah
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Good value and communication from HMV.
Good value and communication from HMV.
14 de fevereiro de 2026
Resposta da hmv (UK) - Maidstone
Hello Sue
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Ordered online click and collect …
Ordered online click and collect thought I could collect straight away as the weekend was coming up but had to wait a few days making it awkward due to work. But all in all good service.
23 de janeiro de 2026
Resposta da hmv (UK) - Maidstone
Hello Derie
Thanks for taking the time to leave us a 4 star review.
We hope to earn that last star from you soon.
I love HMV great to see it busy again
I love HMV great to see it busy again, I think it's doing well, vinyl making a come back, helps and I am loving the vibes of people into their music again, I will support it as much as I can.
16 de janeiro de 2026
Resposta da hmv (UK) - Maidstone
Hi Linda,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Brilliant
Found it easy to order in store, got it delivered to shop and was easy to pick up.
15 de janeiro de 2026
Resposta da hmv (UK) - Maidstone
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff are really helpful.
I go to HMV alot that staff are always
Very helpful and also I love looking at all the music that's available.
11 de janeiro de 2026
Resposta da hmv (UK) - Maidstone
Hi William
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good customer service
There was a delay with my order but I was kept informed all the time
7 de janeiro de 2026
Resposta da hmv (UK) - Maidstone
Hi Suzy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Maidstone
Hello Anthony
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The staff were amazing and the store…
The staff were amazing and the store was stocked with many records
9 de janeiro de 2026
Resposta da hmv (UK) - Maidstone
Hi Martin,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The availability of the range of…
The availability of the range of products on sale through HMV.
The shop staff have always been helpful and if an item hasn't been in stock in store, they have ordered it on my behalf and arranged a delivery to be sent to home address.
I the event of any problem with an item HMV have rectified it quickly and without any issues.
4 de janeiro de 2026
Resposta da hmv (UK) - Maidstone
Hi June
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order and pick up
20 de dezembro de 2025
Resposta da hmv (UK) - Maidstone
Hi Margaret
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.