Staff are always extremely helpful and knowledgeable. Always happy to search for a specific request. Erica found exactly what I was looking for. We found 2 CDs in store for Les Miserables. Howev... Ver mais
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Localização
Alterar localização128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH Norwich, GB
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Leia as opiniões dos outros
I have been shopping at HMV since my teens - intially in Enfield (my home town then) and in Oxford Street. So grateful, when moving to Norwich, to have an AMAZING HMV here! Your staff are always so he... Ver mais
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The easiness of your online ordering, to the effective delivery at my local HMV in Norwich. On arrival I was served by 0831 Chloe who worked efficiently; was friendly and very welcoming . You don’t g... Ver mais
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HMV NORWICH held a listening party last 20th of March for the release of BTS’s 5th album, ARIRANG. I was so thrilled and happy that they did! The shop have all the different albums and vinyl versions,... Ver mais
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Informações sobre a empresa
Sobre hmv (UK) - Norwich
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH, Norwich, Reino Unido
4,7
Excelente
421 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
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Resposta da hmv (UK) - Norwich
Hi Alastair
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Norwich
Hello Tamara
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff Very Helpful and Knowledgeable.
Staff are always extremely helpful and knowledgeable. Always happy to search for a specific request.
Erica found exactly what I was looking for. We found 2 CDs in store for Les Miserables. However, Erica felt they were not the exact one I wanted. Searching online she found what I was referring to which had to be ordered. This came instore very quickly for me to collect.
I was not only very pleased with the excellent customer service, I was impressed with the knowledge she had.
15 de agosto de 2026
Resposta da hmv (UK) - Norwich
Hi Les
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Norwich
Hi June
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I came into the Norwich store friday…
I came into the Norwich store friday 15th August and I was upset at the treatment I received by the awful rude woman serving .I will not be setting foot into the store again her behaviour was appalling
16 de agosto de 2026
Resposta da hmv (UK) - Norwich
Hello Deborah,
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Knowledgeable and efficient staff
Knowledgeable and efficient staff. Also, vinyl selection is very good and I found exactly what I wanted.
15 de agosto de 2026
Resposta da hmv (UK) - Norwich
Hi Gordon
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Hi i visited your norwich store Friday…
Hi i visited your norwich store Friday the 14th of August to pick up a copy of the Michael film i was served by this awful rude woman i will not be visiting the store again sorry to say
14 de agosto de 2026
Opinião espontânea
Resposta da hmv (UK) - Norwich
Hello Deborah
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Resposta da hmv (UK) - Norwich
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Product ordered arrived safely and in…
Product ordered arrived safely and in good time. Thank you
7 de agosto de 2026
Resposta da hmv (UK) - Norwich
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff have always been extremely…
The staff have always been extremely helpful on every occasion I have been in to the store.
30 de abril de 2026
Resposta da hmv (UK) - Norwich
Hi Penelope,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ultimate stranger things…
Excellent delivery all boxed up well and absolutely beautiful piece of art (ie stranger things collection on blue ray ) full of amazing detail , items beautifully layered out collection every season a decent beautiful piece
28 de julho de 2026
Resposta da hmv (UK) - Norwich
Hi Karl
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Norwich
Hi Simon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I've shopped at HMV for many many years…
I've shopped at HMV for many many years I find the store extremely pleasant intriguing fashionable.the staff are very amenible attentive and very to help with any query I have well done HMV
21 de julho de 2026
Resposta da hmv (UK) - Norwich
Hi Edward,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Order process straightforward and goods…
Order process straightforward and goods received within a few days as promised
14 de julho de 2026
Resposta da hmv (UK) - Norwich
Hello Steve,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Store assistants are very helpful and…
Store assistants are very helpful and my order arrived quickly
14 de julho de 2026
Resposta da hmv (UK) - Norwich
Hi JOHN
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Pre order
Pre order. Kept informed when dispatched and ready to collect, no hassle at all
12 de julho de 2026
Resposta da hmv (UK) - Norwich
Hi Alison
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Kimbra busby
Hello
Thankyou so much for sending me the cd that I really love and they will be many more ok thankyou Kim busby
29 de junho de 2026
Resposta da hmv (UK) - Norwich
Hi Kim,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Still haven't received it yet
Still haven't received it yet, lot's available in local shop
25 de junho de 2026
Resposta da hmv (UK) - Norwich
Hi David. Your order arrived at your chosen store on 20/06/2026. Please head to the store, with your confirmation email and a form of I.D as soon as you can. Your order will be held for a further 5 days. Apologies that you did not receive a collection update. This may have filtered into your spam folder. Thanks. for the feedback.
Resposta da hmv (UK) - Norwich
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Well packaged
Well packaged , on time and messaging ahead and for pick up was great
14 de junho de 2026
Resposta da hmv (UK) - Norwich
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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