Visited hmv store in wigan 30/10/24 gentleman called Steven went above and beyond his duties to help us purchase a record that we desperately wanted . He tried their website and no luck and then trie... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 1, 19 Grand Arcade,, WN1 1BH Wigan, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Two young female assistants behind counter today, one was dealing with an elderly man and one was dealing with my enquiry. She found what I wanted on the computer and ordered it. She was friendly and... Ver mais
A empresa respondeu
It’s really a pleasure to deal with people in store who know their job and add the human face to online shopping. Having goods delivered is useful but we need the physical shop where we can interact a... Ver mais
A empresa respondeu
At the Wigan store. One DVD I had been looking for elsewhere was actually in stock and very reasonably priced. Another DVD I had found impossible to find except on line, at a high price. A colleague a... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Wigan
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Unit 1, 19 Grand Arcade,, WN1 1BH, Wigan, Reino Unido
4,6
Excelente
176 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I got notice to go for my.DVD and my…
I got notice to go for my.DVD and my friend went to pick ot up from the Wigan store
I am very happy with my D V D Michael
13 de agosto de 2026
Resposta da hmv (UK) - Wigan
Hi Margaret
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good experience
Manager organised cd order and i was contacted within a few days to pickup order.
Manager helpful and informative.
11 de agosto de 2026
Resposta da hmv (UK) - Wigan
Hello,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Great service at wigan store
Great service at wigan store. Great people to deal with.
9 de agosto de 2026
Resposta da hmv (UK) - Wigan
Hi Tony
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Wigan store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Resposta da hmv (UK) - Wigan
Hello kevan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Poppy Playtime: CatNap poster
Staff was nice and polite, order came as described in excellent condition
9 de junho de 2026
Resposta da hmv (UK) - Wigan
Hi Dylan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ignorant staff
Ignorant staff, very unhelpful.
Will never use or recommend the Wigan store again
6 de junho de 2026
Resposta da hmv (UK) - Wigan
Hello Pete
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
I wouldn't say it was a great…
I wouldn't say it was a great experience, after all it was just buying a cd, the shop worker was helpful when I couldn't find the cd, she ordered it in online for me and it was delivered promptly, so no complaints
27 de maio de 2026
Resposta da hmv (UK) - Wigan
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
great for records
its hmv. they've always been decent. good prices. great delivery. i pre ordered a record and it was delivered 2 days before release.
23 de janeiro de 2026
Resposta da hmv (UK) - Wigan
Hi Aiden
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Wigan
Hi Carl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Apart from delivery time
Apart from delivery time, my experience was good. The staff at my chosen store were helpful and friendly.
13 de maio de 2026
Resposta da hmv (UK) - Wigan
Hi Ellen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Turntable
Professional I’ve been shopping with HMV for first time, and their online service is just as reliable as their stores. My order arrived well-packaged—which is vital for vinyl—and the delivery was prompt. Great to see a classic brand still delivering top-tier service
1 de maio de 2026
Resposta da hmv (UK) - Wigan
Hi Mr Jan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I ordered a CD to collect in store 3…
I ordered a CD to collect in store 3 weeks ago, have not received my order still waiting.
13 de abril de 2026
Resposta da hmv (UK) - Wigan
Hi Mallcom
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Customer services were fab with dealing…
Customer services were fab with dealing with my problem ..
I also called in the hmv store (wigan)
Who were more than happy to deal with my problem and point me in the right direction
30 de março de 2026
Resposta da hmv (UK) - Wigan
Hi Yvette
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV experience
Always good service at hmv, the guy in the Wigan store super helpful and professional
31 de março de 2026
Resposta da hmv (UK) - Wigan
Hi Gudmundur,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Wigan
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It's great to have a good music shop in…
It's great to have a good music shop in the heart of Wigan, friendly service all round.
25 de março de 2026
Resposta da hmv (UK) - Wigan
Hi Joseph
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Wigan store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
My second home
I go to HMV so much it’s like my second home! One of the workers Jas is so sweet and helpful! Best customer service ever. I’m always going back! Nothing but positive feedback for the staff!
25 de março de 2026
Opinião espontânea
Resposta da hmv (UK) - Wigan
Hi Phoebe,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Wigan
Hi Amelia,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Album Delivery
My order arrived exactly when it was supposed to, and I was kept informed all along the way by e-mail. Fantastic service.
15 de março de 2026
Resposta da hmv (UK) - Wigan
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Wigan
Hi Lynne,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.