I was looking for a part for a Bosch dishwasher. It was difficult to tell which part I needed, vs. the different models that Bosch manufactures. I clicked the link for Live Agent chat, and Olivia... Ver mais
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Worst experience ever with customer service, and they also seem to scam consumers with their return policies. Their agents lie and make things up to prevent any returns. It feels like they’re stealing... Ver mais
A empresa respondeu
I ordered an OEM part and the product was a perfect match and exactly as described. My item was packaged well, and arrived very quickly, well ahead of my expectations. The price was comparable to othe... Ver mais
A empresa respondeu
Incredible customer service. So helpful and kept me informed of updates very often. Will definitely shop here again!!!
4,3
Excelente
374 opiniões
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Incredible customer service
Incredible customer service. So helpful and kept me informed of updates very often. Will definitely shop here again!!!
20 de abril de 2026
Opinião espontânea
Worst experience ever with customer…
Worst experience ever with customer service, and they also seem to scam consumers with their return policies. Their agents lie and make things up to prevent any returns. It feels like they’re stealing customers’ money with false claims about parts.
15 de abril de 2026
Opinião espontânea
Resposta da Hnk Parts
Thank you for your feedback. We’re sorry to hear about your experience and would like to clarify a few points after reviewing your order.
Based on our records, the part purchased does not match your model (79641073310). We understand that many washing machine door gaskets can look very similar, and it’s possible to mistakenly select an incorrect part number.
We also want to assure you that our return policies are transparent and intended to support our customers fairly. After checking our system, we were unable to find any prior contact from you via phone, chat, or email. If you had reached out before placing the order, our team would have gladly assisted you in identifying the correct part for your appliance.
We’re always here to help and encourage customers to contact us with any questions to avoid such issues.
Unreasonable return policy
The part I ordered for my refrigerator did not fit even though it listed my fridge as compatible on the website. I asked to return it and received instructions that the original box had to be placed inside another box. The original box was pretty flat but long so I ended up having to put inside a quite large box. The post office quoted me a shipping price not much different than the price of the part, so not worth returning. If they allowed shipping in the original box I could have returned it at a reasonable price. Now I’m stuck with a part I can’t use and am out $80.
2 de março de 2026
Opinião espontânea
Resposta da Hnk Parts
We’ve reviewed your order and would like to clarify the situation.
Your order was placed on 02/14/2026. As stated in our return policy, we offer a 30-day return window from the date of purchase. Following your request, we issued you an RMA number along with the return instructions and address on 03/02/2026, which allowed sufficient time to return the item within the policy period (by 03/15/2026).
Our records also show that we did not receive further communication from you until 04/12/2026, which is nearly two months after the original purchase date and outside the eligible return window.
We understand your concern regarding shipping costs; however, our return packaging guidelines are in place to ensure items are returned safely and without damage. These requirements were clearly communicated at the time the return was authorized.
We strive to be transparent with our policies from the beginning of every transaction and regret any inconvenience this situation may have caused.
Live agent chat helped immensely!
I was looking for a part for a Bosch dishwasher. It was difficult to tell which part I needed, vs. the different models that Bosch manufactures.
I clicked the link for Live Agent chat, and Olivia picked up immediately. She helped me find the right part, and answered a related question. Olivia was a great help to me, and the part is now ordered!
14 de abril de 2026
Opinião espontânea
Resposta da Hnk Parts
Thank you for the wonderful feedback! We're so happy to hear that our live agent support, especially Olivia, was able to help you find exactly what you needed. Providing clear and helpful service is what we aim for every day. We look forward to assisting you again on your next visit!
Resposta da Hnk Parts
Thank you for your wonderful feedback! We’re glad you enjoyed speedy delivery, received the right part, and found returns easy. We appreciate your support and look forward to serving you again.
fast response and correct item
25 de março de 2026
Resposta da Hnk Parts
We’re grateful for your feedback! Glad our quick response and accurate item met your expectations. Thank you for choosing us we hope to have you shop with us again soon.
Our order was not delivered on time as…
Our order was not delivered on time as we paid for two day overnight deliver? I am not a fan of Fed Ex.
25 de março de 2026
Resposta da Hnk Parts
Thank you for sharing your experience. We’re sorry the delivery didn’t meet expectations and understand your concern. We value your feedback and hope to provide a better experience next time.
Part arrived on time and in good condition
Part arrived on time as promised and in good condition.
25 de março de 2026
Resposta da Hnk Parts
We truly appreciate your review! Happy to hear your order arrived as promised and in good shape. Thanks for choosing us hope to see you back for your next purchase!
Paid to Return PaId Unused Item, Ignored, and Sent Back Without Resolution
I am extremely disappointed with how this company handled my return and their complete lack of follow‑up.
I returned an ice box after determining it was the wrong size. The item was never used, never installed, and never even test‑fit. This type of ice box does not require tools, power, or disassembly, and once I saw it was too narrow, it was immediately repackaged and returned. I paid out of pocket for the return shipping.
After receiving the return, the company emailed me stating that my refund was denied because the item was allegedly “no longer in new condition,” and that they would be shipping it back to me. I immediately replied disputing this determination and clearly explained that the item had never been used or installed in any way. That email was ignored.
I then called the company and was told a manager would call me back to review the issue. That callback never happened. Instead, the very next day, the ice box was shipped back to me via UPS without any response to my dispute, without a manager call, and without any attempt to resolve the situation.
As a result, I not only did not receive a refund, but I also lost money on return shipping just to have the same item sent back to me. Paying to return an unused item, being ignored when disputing the decision, and then having it shipped back anyway is unacceptable.
Even if a company disagrees with a return, ignoring written communication, failing to follow through on promised callbacks, and causing the customer to incur unnecessary shipping costs reflects a serious lack of professionalism and accountability. Based on this experience, I would strongly caution anyone considering doing business here, especially if there is any chance you may need to make a return.
3 de abril de 2026
Opinião espontânea
Resposta da Hnk Parts
Thank you for taking the time to share your experience. We’re truly sorry to hear about your frustration and appreciate the opportunity to address your concerns.
We’d like to clarify a few details regarding your return. When you first contacted us on March 25th, you mentioned that the item was new and had no installation marks, but we did not receive information at that time about the condition in which the part had originally arrived. After the item was returned and the refund was declined, you shared that it was in the same condition as shown in the pictures. If we had that information earlier, prior to the return, we would have been able to review the situation more thoroughly and assist you more effectively. Due to the incomplete and differing details provided initially, we regret that we’re unable to approve the refund in this case.
Regarding the callback, we sincerely apologize for the inconvenience. Our team member, David, had informed you that he would coordinate with the manager and follow up. Unfortunately, as the manager was not available on Friday [Good Friday] the call could not be scheduled at that time. Once the manager returned on Monday, your case was reviewed and an update was shared with you via email.
We understand how important clear and timely communication is, and we’re sorry that your experience did not meet expectations. If you would still like to speak directly with the manager, we would be more than happy to arrange a call at a time that works best for you please just let us know your availability.
Thank you again for your feedback.
Great communication and fast delivery!
25 de março de 2026
Resposta da Hnk Parts
Thank you for your wonderful review! We're glad our communication and fast shipping met your expectations. We appreciate your business and hope to see you again!
The ease of ordering and rapid receipt…
The ease of ordering and rapid receipt of product.
25 de março de 2026
Resposta da Hnk Parts
Thanks so much for your review! We're happy you enjoyed a smooth ordering experience and quick delivery. Your support means a lot hope to serve you again soon!
The service is impeccable
The service on helping me find the correct replacement part.
25 de março de 2026
Resposta da Hnk Parts
Thank you for sharing your experience! We're happy we could guide you to the right replacement part. Don’t hesitate to reach out we’d love to help you again soon!
Fast delivery
Fast delivery. New, quality, OEM part. Best price. My go to for any parts now.
25 de março de 2026
Resposta da Hnk Parts
Thanks so much for the awesome feedback! We're glad everything met your expectations. We appreciate your loyalty and look forward to serving you again soon!
Suggested WRONG part, then charged a cancellation fee when discovered.
Very simple: Their Chatbot looked up the model number of my stove, suggested a replacement part ($480), I purchased it, then looked at photos of that part number, (photo for this part was not provided by Hnk Parts), and realized the bot messed up and provided a part that will not fit. Within 3 minutes I cancelled the order and was charged a $13.00 order cancellation fee.
When I contacted them to say that was unacceptable since it was their system that recommended the part, I was spoken down to and was just told that they charge a cancellation fee regardless of the situation. Very frustrating.
23 de março de 2026
Opinião espontânea
Resposta da Hnk Parts
Thank you for reaching out to us.
We have reviewed your case, and our records indicate that you connected with our chat support agent, Olivia, on 03/21/2026.
From the interaction, we can see that you have reached out to us after placing the order to confirm whether the part you selected would be a proper fit. Upon checking compatibility, our team suggested an alternative part. After reviewing the product details and image, you identified that your requirement was for a backsplash model, while the suggested part was for a slide-in range.
As this specific requirement was not available with us, we were unable to provide a matching part. Based on our records, the order placed was not for the part that was ultimately suggested during the support interaction.
We understand how this situation can be frustrating and appreciate your feedback.
Resposta da Hnk Parts
Thanks for your support! We’re glad the product met your expectations and shipping was smooth. We look forward to assisting you again with your future needs!
If I could give them less than a 1 star…
If I could give them less than a 1 star I would. They sent me the wrong part and couldn’t seem to figure out a return label with the part being retuned from a different address than it was sent to. I paid the shipping and sent the part back. Then they have taken 3 weeks to process the return and give me my money back. They are still processing it. Every time I reach out they say their “team is working on it” they received the wrong part they sent me over 3 weeks ago… complete incompetence. I think they are a scam.
** update. They issued my refund a little over 4 weeks after I had to pay to return the part to them. These guys are not a scam but are highly incompetent. Their customer service is lacking. With all the trouble they put me through, I would have expected any sort of option for them to try to fix the situation or send me the proper part. I feel that if I didn’t hound these guys daily they wouldn’t have responded to me. Shame, I would have liked to have my dishwasher fixed. Now I’ll find the part to order elsewhere.
The one man that kept answering the phones was nice and I did feel bad since he genuinely had no answers and was just working for a broken system.
18 de março de 2026
Opinião espontânea
Resposta da Hnk Parts
Thank you for taking the time to share your detailed feedback. We’re truly sorry for the mix-up with your order and the delays you experienced during the return and refund process. This is not the level of service we aim to provide, and we understand how frustrating this must have been especially when you were trying to get your dishwasher fixed. We’re glad your refund has now been completed, but we recognize that the experience fell short. Your comments have been shared with our team so we can improve both our processes and communication. We genuinely appreciate your patience and hope you might consider giving us another chance in the future.
Exact match, Quick delivery
I ordered an OEM part and the product was a perfect match and exactly as described. My item was packaged well, and arrived very quickly, well ahead of my expectations. The price was comparable to others, even a little under other suppliers (hence I choose hnk). My washer is up and running and my laundry pile is dwindling... for a minute;)
17 de março de 2026
Opinião espontânea
Resposta da Hnk Parts
Thank you for choosing us! We’re glad the part arrived quickly and worked just right. It’s great to hear your washer is back come back anytime you need reliable parts!
Price and availability.
22 de fevereiro de 2026
Resposta da Hnk Parts
Thank you for your feedback! We’re glad our pricing and availability met your needs. We appreciate your support and look forward to helping you again soon!
FedEx delivered my part to the wrong…
FedEx delivered my part to the wrong address. Hnk Parts immediately file a claim and refunded my money. I reordered the part from HnK Parts. Great company to work with!
22 de fevereiro de 2026
Resposta da Hnk Parts
We truly appreciate your feedback! While the delivery issue was unfortunate, we’re glad we could fix it quickly. Thanks for choosing us again we’re here anytime you need us!
Beyond expectations
Ordered a $400 controller board for my washer/dryer that got fried. Glad I went with this company. Genuine part as advertised, received it in 2 days, no damage, and competitive pricing. Highly recommend!
5 de março de 2026
Opinião espontânea
Resposta da Hnk Parts
Thank you for the wonderful review! We're happy you had a smooth experience with fast delivery and quality parts. Your recommendation means a lot come back anytime!
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