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3,3
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jake and his team did an amazing job pointing my house They were very professional and focused on detail. They gave me a date and came on time every day. You can see that they are honest both in the quote they gave me and in the time they spent to make sure the pointing was perfect and to my liking. I would 100% recommend them and will be using them again in the future.
After payment, then they are not prepared to finish the job.
The issue with HPS is regarding a wall that had a lean to built over it. Today (21st May) Jake insists that pointing of the house wall inside that lean to was never in scope. I am sure that it was.
The raking team did not want to do their work inside the very small lean to, so it was agreed during a visit by Jake that it would be demolished, and then they would return.
Demolition was completed on 27th April, and Jake was sent a picture, and replied that they would 'sort it'. Several messages were sent by me that it had to be completed by 19th May when some pipe work would be installed on that wall. A snagging crew came on Sunday 18th May, but they had not been told that there was an area 2m by 2m that needed raking and pointing - so the work was not done.
Now it is the 21st and the installation is on the wall and the job is not done, despite two promises on WhatsApp that it would be sorted in time.
And today Jake is asking for an additional £300 to finish the work, and alleges that the wall inside the lean to was never in scope.
The cost of the whole house pointing was £7930, and like a fool I paid in full before this final section was completed because he claimed he needed the money to pay wages.
Now that I'm unhappy, lets point out all the other minor issues.
The team arrived a day late after running over on a previous job. Jake never came for snagging review as promised. The raking team left bags of dust on the scaffolding, and the scaffold collection company just threw them on the floor, and no doubt they laughed as they burst. Given that nobody came in time from Holland pointing I had to sort out the mess.
In summary.
I think Jake is too busy to sort out the small final part of this project. I think he is very cheap to ask for £300 after receiving nearly £8000. I never want to hear from him again. I will certainly not pay any more. And even if he now offered to complete the work, I don't want him or his company here again.
Resposta da Hollandpointing
Dear Mike
Thank you for your feedback. I’d like to take this opportunity to address any misunderstandings regarding the project.
When I originally quoted for the work, you pointed out several outhouse buildings that were due to be demolished, which had been spray-painted. You asked me to exclude those areas from the quote. Later, you requested raking and repointing inside one of the outhouses - an additional request outside of the original scope.
Upon inspection, we found that the enclosed space was too dark and posed a safety risk to my team, meaning we couldn’t proceed at that time. You then asked if we could complete the work once the structure was taken down, to which I agreed. This was clearly outlined as an additional cost beyond the initial quotation.
I also requested settlement of the remaining balance, as all quoted work had been completed, aside from a few minor snags, which we promptly returned to address.
Additionally, our bricklayer carried out approximately £500 worth of extra work, and although you asked if we required additional payment, we chose to complete this at no cost as a gesture of goodwill.
At Holland Pointing Specialists, we take immense pride in delivering high-quality craftsmanship and exceptional service - reflected in our 5-star Google rating.
Any misrepresentation of our company could be damaging to our hard-earned reputation across the North West and beyond, so I hope this message helps clarify the situation.
If you have any further concerns, please don’t hesitate to reach out.
Best regards,
Jake
Pointing HPS
Putting it simply, if you’re looking for a pointing contractor, shop around by all means but don’t waste your time as you’ll not find a better bunch of guys than Jake and his team at HPS.
From the first meeting with Jake it’s obvious he knows his stuff. I had read up about lime pointing on period properties and there’s much to learn which became totally apparent when talking with Jake.
Quoted cost was similar to others.
The whole process was handled extremely professionally, from the scaffolding team, the raking out team, the pointing lads and another group of lads who came to clean up afterwards, you just can’t fault any of them. A Great, Friendly and Extremely Professional team.
Attention to detail and any snags were well sorted out, even going the extra mile with a small structural problem on our house.
Well worth the wait due to the poor weather conditions at the time and their busy, booked work schedule.
Rest assured, these lads and their work ethic are a very rare find.
Wishing them every success in the future.
I had a very disappointing experience with this trader. The project involved grinding and repointing the exterior walls. They left some touch-up work incomplete due to wet ground conditions and damaged a brick while grinding. They promised to return to fix these issues but broke their promise.
Despite paying them in full (£2068) on 17 July and repeatedly chasing them up, they refused to complete the job. To make matters worse, they eventually blocked my number instead of resolving the problem.
This behavior shows a lack of professionalism and a complete disregard for customer trust. I strongly advise others to avoid this trader if you value reliable and honest service.
Resposta da Hollandpointing
Dear Cynthia,
I appreciate your feedback and would like to clarify any misunderstandings about the project.
The scratches on the bricks were caused by a previous company that started the job but never returned. I was informed that you had been let down before, and although I usually require a deposit before starting work, I waived this as a gesture of goodwill, understanding the trust issues you had experienced with other tradesmen.
From a professional standpoint, our work was completed to a high standard, and we even carried out additional tasks at no extra cost.
The brick replacement was not included in the original price, and the bottom line of the wall was affected by water washing it out. At no point did I refuse to return and complete that section. However, I began receiving threats of bad reviews, which made me feel uncomfortable and ultimately led to cutting contact.
It's disappointing, as my team worked hard to deliver excellent results, especially given your previous experiences with unreliable tradesmen. Unfortunately, I understand that I may not be the first tradesperson to have faced similar treatment.
At Holland Pointing Specialists, we take immense pride in delivering high-quality craftsmanship and exceptional service, as reflected in our 5-star Google rating.
Misrepresentation of our company could be damaging to our hard-earned reputation across the North West and beyond. I hope this message helps clarify any misunderstandings.
If you have any further concerns, please don’t hesitate to reach out.
Best regards,
Jake
Jake kept me informed from start to finish, yes we had a little delay ( British weather 😡) but Jake was brilliant. His lads have done a fantastic job and cleaned up afterwards. I would highly recommend this company.
Jake and his lads did a brilliant job repointing my house, very professional from start to finish. no dust, no mess a great clean up job at the end. I would recommend Holland Pointing Ltd to anyone
I first noticed Jake’s work on a neighbours house & really liked the finish …..I am delighted with the work done on my own home & it’s made a huge difference …. I am a woman who lives alone & found Jake & the team supportive & undertook any thing I asked …. I would recommend the team & their work 👍
Jake, Jordan and Liam have done an brilliant job on the house. Started of with dust extraction to grind out the old pointing so there wasn’t as much dust. Then they came back and did the pointing. Jake has excellent customer services skills! Each day they made sure it was left clean and tidy. Little mess as possible. All were very polite. Reasonably priced and would not hesitate to recommend.
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