Homebase - Abingdon Opiniões 

116
TrustScore: 4 em 5

4,0

Unit F3, Fairacres Retail Park, Marcham Road, OX14 1TP Abingdon, Oxfordshire, GB


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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I’m absolutely appalled by the service I’ve received from such a big company. Send you a faulty item and then do not give you a refund and expect you to package it up for them to collect. Why would I... Ver mais

Classificada 5 em 5 estrelas

We visited the Abingdon Home base store and were met by Ali King. He was very kind and helpful and helped greatly in conducting a sale which we weren't thinking of doing. He is a great embassador for... Ver mais

Classificada 5 em 5 estrelas

I have used the click and collect on Fairares Retail Park, Abingdon several times, as well as dropping in for bits and pieces. I've found the system works really well: I rarely have to wait and the s... Ver mais

Classificada 5 em 5 estrelas

We bought our kitchen from Homebase in Abingdon. Matthew Toms was the person we dealt with in the kitchen department and he was excellent. Unlike other places we visited to look at kitchens, he spent... Ver mais


Informações sobre a empresa

  1. Loja de bricolage, casa e jardim
  2. Loja de acessórios para casas de banho
  3. Loja self-service
  4. Loja de móveis
  5. Centro de jardinagem
  6. Loja de móveis para cozinha

Homebase

Escrito pela empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Informações de contacto

  • Unit F3, Fairacres Retail Park, Marcham Road, OX14 1TP, Abingdon, Oxfordshire, Reino Unido

  • 0345 640 7039

4,0

Bom

TrustScore: 4 em 5

116 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 43% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(116)

727 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Very helpful staff

Very helpful staff, even though they were clearly very busy. Also impressed with the Christmas decorations. Lovely lady on the till called Wendy.
Well done Homebase Abingdon.

29 de setembro de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Not quite sure why a review is…

Not quite sure why a review is required? Ordered online collected later in day. Isn’t that how it’s supposed to work?

14 de setembro de 2024
Opinião espontânea
logótipo da Homebase - Abingdon

Resposta da Homebase - Abingdon

Hi Bernard,

Thanks for taking the time to leave us a review. We’re so pleased your click and collect experience was great, it’s good to know we’re nailing it! 🔨️

Hope to see you back with us again soon 😊

Team Homebase

Classificada 5 em 5 estrelas

Excellent service

Matthew Toms (Homebase, Abingdon) is very knowledgeable, professional and has gone above and beyond each time we’ve seen him.

We would definitely seek his expert advice again, and would recommend his services to others ++++

4 de setembro de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Second hand goods

Chose a click & collect. On collecting the items both were handed to me in a damaged state. The assistant checked the last two in stock and they were both damaged as well. As none of them had packaging I can only assume they were ex display items, that I had been charged for. Immediately asked for a refund, I expected better

8 de setembro de 2024
Opinião espontânea
logótipo da Homebase - Abingdon

Resposta da Homebase - Abingdon

Hello Karen,

Thank you for your review, we're sorry that the items were damaged. We will make sure to pass this on to the team to ensure better checks before the items are handed to customers.

Kind Regards

Team Homebase

Classificada 2 em 5 estrelas

Paint

Item , paint, was brought to me a neighbour (150 metres away ). Said he had found it thrown over his fence. This is despite warning labels that it should be handled carefully. Fortunately there was no damage

31 de agosto de 2024
logótipo da Homebase - Abingdon

Resposta da Homebase - Abingdon

Hi Jeanette​

We really appreciate you bringing this to our attention. We're as disappointed as you and we can see that this was delivered directly by the supplier using their chosen carrier and we will log your feedback for internal review.

Team Homebase

Classificada 5 em 5 estrelas

Jati served me

Jati served me, she is as amazing

Great smile and communicated everything what was needed

Extremely professional and was able to get all the information for products

She is a Massive benefit to homebase

5 de setembro de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Stock mismatch between website and store

The stock level on the website was wildly inaccurate so I only ended up being able to collect 3 of the 5 things I needed. And it took 20 minutes for two employees to figure it out.

The staff members were very apologetic and refunded the difference straight away.

28 de agosto de 2024
logótipo da Homebase - Abingdon

Resposta da Homebase - Abingdon

Hi GA,

We’re sorry we haven’t been able to fulfil your complete order on this occasion. We appreciate you bringing your experience to our attention and will share it with the store.

Thanks,
Team Homebase

Classificada 1 em 5 estrelas

Hopeless service

Hopeless service - ordered item for collect from store on 16th Aug because website said it would be available for next day collection (17th) and I required it for the weekend. I was not advised until 20th that the item was awaiting collection. A 3 day delay - would not have ordered item if I had known this.

20 de agosto de 2024
logótipo da Homebase - Abingdon

Resposta da Homebase - Abingdon

Hi Mr​ Mills

Thanks for your feedback. We’re sorry for any disappointment this has caused to you. We can see there was a delay from our couriers end and we'll ensure this is fed back to them directly. Please reach out if you would like to discuss this further.

Thanks,
Team Homebase

Classificada 1 em 5 estrelas

Ordered paint for collection

Ordered paint for collection, £84 for 2 tins, gave the wrong paint and havent noticed till got home, nobody answers the phone, absolutely rubbish!

22 de agosto de 2024
Opinião espontânea
logótipo da Homebase - Abingdon

Resposta da Homebase - Abingdon

Hi Alex​, 

Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new) and we’ll get back to you as quickly as possible.

Thanks,
Team Homebase

Classificada 2 em 5 estrelas

We travelled 100 miles to collect the…

We travelled 100 miles to collect the order to find only 3 packs of the 12 I ordered. The barcode or photo on the website was wrong. I took an alternative which I wouldn’t have initially chosen. No discount offered. Rather disappointed

5 de agosto de 2024
Opinião espontânea
logótipo da Homebase - Abingdon

Resposta da Homebase - Abingdon

Hi Phil, 
Thanks for your feedback. We’re sorry for any disappointment caused - We can see your review is related to a different store so we'd be grateful if you could update your review and remove the location from this by selecting 'no specific location'. So we can look into your issues further please could you reach out to us here - (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)
Thanks,
Team Homebase

Classificada 5 em 5 estrelas

Really Easy

Really easy to order and collect and lovely chap carried my order out to my car which he didn't have to do.
Recommended

2 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great value live the colour

Great price and easy to assemble on my own..very comfy added more cushions too. It also goes with my previous chair set 👍
Delivery was no problem took the large bx to mt back garden 👌

28 de julho de 2024

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