After 3 appointments and many decision changes, Clarissa helped us design our new dream kitchen. She was very patient, helpful, honest and knowledgeable about all the design elements and products. It’... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Had a wonderful experience in Homebase Basildon recently. The woman, named Emma, who served me & my husband was incredibly friendly & helpful. She helped us decide on what paint, brushes etc to get &... Ver mais
Astonished and over the moon concerning the memorable customer service that I received from Bob and Salco yesterday in the Bas/Vange store. Very helpful and knowledgeable for my needs. I asked abo... Ver mais
Hello to you, all was well until I went to collect the goods, lady I dealt with was fine, no problems at all. My concern is the 2 boxes were damaged, so much so that when I had them in the car I look... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de bricolage, casa e jardim
- Loja de acessórios para casas de banho
- Loja self-service
- Loja de móveis
- Centro de jardinagem
- Loja de móveis para cozinha
Sobre Homebase - Basildon
Escrito pela empresa
Homebase
Escrito pela empresa

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Informações de contacto
London Road, Vange, SS16 4PR, Basildon, Essex, Reino Unido
- 0345 640 7083
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 44% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Homebase Basildon
I was going to wait until my kitchen is fully installed before I wrote this. I have always believed in give credit where it’s due and for the person I am writing this for certainly deserves it. Clarissa at Homebase Basildon, Essex. Kitchen/Bathroom dept. From the time I walked over and asked for some assistance she proved to be highly knowledgeable, caring and patient especially with all my ‘what ifs’ nothing has been too much trouble. Her professionalism is matched by her knowledge and experience at what she does. I have already recommended friends and will continue to recommend. Thank you Clarissa for your assistance so far…This lady is a real credit to Homebase. Excellent service.
Great service
Ordered by click and collect, item ready within 15 minutes at a great price.
Great customer service
Highly recommend Basildon, Essex. Great customer service - phoned to say that my order was available to collect but had been a display item, was I still happy to accept and they explained the condition (was still perfect). Really pleased that I was given the option before travelling to the store. Upon arrival, had a friendly welcome, was quick to be served and again they checked if I was still happy to take them. Good parking and easy to find. Overall extremely happy, thank you.
Very helpful emma and seig issue was…
Very helpful emma and seig issue was what they recommended
Experience review
The staffs were amazing and i want to say a special thank you to Clare (Basildon Branch). She's a "STAR"
Ordered on line
Ordered on line, requested delivery to Homebase Store Basildon. Prompt delivery to store for collection. Competitive price.
Lady who served me at collection point very helpful, asked member of staff to lift on to my Trolley. Great service. Best Flymo Lawn Mower I’ve ever had.
Fast freindly and efficient staff
This shop is becoming a joke....take…
This shop is becoming a joke....take your money then either not contact me or phone an hour later to say we ain't got your item .....I paid straight away yet I have to wait 3 to 5 days for a refund....you taking the mick..sort out your stock or are you making so much interest on so many peoples money by scamming them .....

Resposta da Homebase - Basildon
Excellent customer service
Excellent customer service - my order was ready and waiting for me to load into my car. Extremely helpful and friendly staff, as always at the Vange branch.
Lazy staff no security for your products
I'm happy with the product I got but the staff didn't check any details when I said I was there to pick up something she just asked what it was. Didn't ask for a reference number or even my name which makes me think anyone could go in and take a product without proving its there's to take. I also asked the staff member a question about the product which she didn't know the answer to neither did her college they made no effort to find an answer to my question. I don't think I'd order click and collect from this store again for fear my product could be very easily stolen by any member of the public.

Resposta da Homebase - Basildon
So helpful
My C&C order was ready for me & I enquired about lawn mowers while I was there. The guy was so helpful, knowledgeable & gave his honest opinion which was great. I left the store with the perfect mower.
Easy pick up pretty simple to assemble…
Easy pick up pretty simple to assemble but would sat the allen bolts where to shallow 😊
Ready promptly
As always with click and collect at Homebase. Order picked promptly and I was messaged promptly too. Great job!
More than helpful
Both customer service staff were really helpful, and the male of the two was a superstar by helping me load the table and chairs into the back of my car.
Made for a great shopping experience to meet two people who’re obviously so happy in their work.
Thank you! xx
Sam at the Basildon store was very…
Sam at the Basildon store was very helpful and knowledgeable with the product I needed.
Wonderful selection of quality plants surpassed only by friendly and helpful advice from Irene.
Wonderful selection of quality plants
The lawn mower brought out smoke when starting it
The lawn mower brought out some on starting it

Resposta da Homebase - Basildon
Thanks to Sam
Sam was super friendly, efficient and helpful today in your Basildon Store- helping me with my refund and gas bottle exchange- Thanks for making it a pleasant and easy experience, it’s very much appreciated.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







