The click & collect area wasn't well signposted and, once we'd got a trolley from outside the store, there wasn't much room to move the box off the counter onto the trolley due to various obstacles... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
The click & collect area wasn't well signposted and, once we'd got a trolley from outside the store, there wasn't much room to move the box off the counter onto the trolley due to various obstacles... Ver mais
A empresa respondeu
Fantastic help at 5pm 15 December Homebase Bracknell at Dulux paint section by Emmanuel and Gweneth both went over and above to help me find my way through the nightmare of Dulux paint choices , num... Ver mais
A empresa respondeu
What can I say... No on a serious note, Doug Stephens at the Bracknell branch was very helpful, listened to our needs/requirements and gave us some good advise. He wasn't pushing, because if he d... Ver mais
I had been looking around several stores likes of B&Q, Wickes but the moment I stepped in Homebase Claire asked me if she can help me, she spent hours in putting up the right order as needed by me in... Ver mais
Escrito pela empresa
Escrito pela empresa

Wokingham Road, RG42 1NB, Bracknell, Berkshire, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 44% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The ordering was straightforward and so was collection. Item is as described.
Just very good service.

Resposta da Homebase - Bracknell
The 6ft Xmas tree is not 6ft, more like 5ft
Very disappointing
Lovely side board unit, really happy with the delivery service all on time, unit assembly instructions & solid product finish.
Very responsive and friendly staff despite the store going into administration.
Another great high street name going.
I had been looking around several stores likes of B&Q, Wickes but the moment I stepped in Homebase Claire asked me if she can help me, she spent hours in putting up the right order as needed by me instead of pushing for more and more. I have never seen such a professional attitude and true customer service. If any one is looking to get new kitchen or bathroom .. Claire is the go to person.. Thank you CLaire!! Much appreciated
Great service & super quick delivery, would use again without hesitation.
It was the worst purchase that I had. The sofa connections were connected wrong (up side was connected downward) and I had to change it myself. There was no support form the customer service

Resposta da Homebase - Bracknell
The queue was long and only one person on tills at 15.40 29/10/24. Bracknell. The server was efficient, friendly and professional - sadly I didn't get her name but she is a credit to the Branch
Great customer service, easy to access.
Quick and easy. Will definitely be using this service again. thank you.
Rob from Homebase Bracknell who works on the mixer paints. This man is so knowledgeable and helpful, he’s always got a smile and is so helpful. Legend!
Good bathroom design service, we were really pleased with the design and delivery but absolutely shocking after sales support. The bathroom radiator was mis measured and a 500mm radiator ordered instead of a 400mm one, this didn’t come to light until our plumber arrived to fit, either error or upselling by Homebase, its difficult to tell! Unfortunately our designer has left Homebase and so we are now trying to deal with his replacement, it’s been nearly 4 weeks and we have had a series of non returned phone calls, emails not responded to and a standard “ I need to talk to my manager” We absolutely appreciate we are
outside of the standard 30 days return but given the error was from the original Homebase designer we didn’t anticipate a challenge with a straight change in size! Once again today we are left waiting for a promised phone call but it appears that again we are going to be left hanging. It’s such a shame given the positive design service that something so simple as a change in size of radiator has been so difficult - for this reason alone I cannot recommend home base and give the 1 star review

Resposta da Homebase - Bracknell
My partner and I weren't sure what to do with our kitchen until we walked into the Homebase at Bracknell. Claire took her time to walk us through her design while also showing us the various components that will make the kitchen cabinets. It was a great experience, we are now looking forward to having our kitchen done.
Customer service was excellent. I ordered online and I had chosen the wrong sized accessory to go with my purchase of a set of clever cubes. Sandra telephoned me up within hours of my order to ask if this was what I intended or if I had made a mistake. She was very polite and said she had already selected the right product for me to check when I went to pick up my order. On my arrival the staff were very friendly and helpful. They had already picked up a selection of products for me to choose from saving me time and embarrassment. Overall I was very impressed with the service and will order from Homebase again in future!
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