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Homebase - St Albans Opiniões 

77
•
TrustScore: 4 em 5

4,0

Loja de bricolage, casa e jardim
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Localização

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Alban Park, Hatfield Rd, Al4 0JJ St Albans, Hertfordshire, GB

•
0345 646 3230

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Was meant to click and collect. Never received the email saying it was ready to collect. Then received an email saying thank you for picking up your order. Which I had not done. Long story short, no p... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We were very impressed with both of the young men who assisted us on our visit to your shop. The first one was very welcoming and informative and pointed us in the right direction. The second one in t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was looking for a couple of things in the gardening department. The young Lady that I approached was very helpful and while your store didn’t have what I wanted, she made some suggestions that I cou... Ver mais

Classificada 5 em 5 estrelas

The people in store were amazing. The click and collect software wasn’t working for them so they had to think on their feet to locate my order and the lady was positive despite working under pressure.... Ver mais

Informações sobre a empresa

  1. Loja de bricolage, casa e jardim
  2. Loja de acessórios para casas de banho
  3. Loja self-service
  4. Loja de móveis
  5. Centro de jardinagem
  6. Loja de móveis para cozinha

Sobre Homebase - St Albans

Escrito pela empresa

Shop Sale Shop our Kitchen Range Shop Paint & decorating CONTACT US

Homebase

Escrito pela empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Informações de contacto

  • Alban Park, Hatfield Rd, Al4 0JJ, St Albans, Hertfordshire, Reino Unido

  • 0345 646 3230

4,0

Bom

TrustScore: 4 em 5

77 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 29% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(77)

610 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Was meant to click and collect

Was meant to click and collect. Never received the email saying it was ready to collect. Then received an email saying thank you for picking up your order. Which I had not done. Long story short, no paddling pool for the grandchildren and a drawn out process to possibly get a refund. Not worth the hassle.

23 de junho de 2026
Opinião espontânea
logótipo da Homebase - St Albans

Resposta da Homebase - St Albans

Hi Susan, 
Thank you for your feedback. 
I’m pleased we’ve had the opportunity to look into this further and take the appropriate steps to resolve the matter.  I’ve also followed up with you directly via email regarding your click-and-collect order that you did not receive. 
I appreciate that your original experience was frustrating and not what we would have wanted, but I’m grateful you gave us the opportunity to put things right. 
Your feedback has been really valuable in helping us understand where we can improve and I'll make sure the right learnings are shared with the relevant team. 
Thank you again for your patience and for working with us while we resolved this. 

Best wishes, 
Christian 
Customer Care Team 
Homebase

Classificada 5 em 5 estrelas

Very friendly support staff on picking…

Very friendly support staff on picking up my order.

1 de junho de 2026
logótipo da Homebase - St Albans

Resposta da Homebase - St Albans

Hi S Karia,

Thank you for taking the time to leave such a fantastic review.

It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected.

Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.

Thank you for choosing us, and we look forward to helping you again in the future.

Best Wishes
Jonathan
Homebase Customer Recovery Team | Head Office

Classificada 1 em 5 estrelas

Wasn't aware (make sure you read the…

Wasn't aware (make sure you read the small print) homebase is in administration. They refuse to refund money on any item bought on click & Collect. Disgraceful way to treat customers. Would never return.!

28 de novembro de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

The first time I went to store the…

The first time I went to store the staff were very helpfull but this time I felt a reluctance to help me to the car

16 de outubro de 2024
Opinião espontânea
logótipo da Homebase - St Albans

Resposta da Homebase - St Albans

Hi Miss Ferreira,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Classificada 5 em 5 estrelas

Picked up my sink easily

Picked up my sink easily, helpful staff put it in my trolley. Offered help to getting it in the car but I was alright on my own
Simple process, very easy

23 de setembro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Click and collect worked really well…

Click and collect worked really well both online and store. Only issue I had was when had popped in to buy a few days before, the 160 shown as in stock online all turned out to be on a unopened securely wrapped pallet round the back while only a few torn half empty bags remained in the store itself. The same was true of most of the compost etc. area which was a complete mess. So poor start in trying to buy but, to be fair, fully remedied by the click and click thereafter.

9 de setembro de 2024
Opinião espontânea

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