Home Diagnostics Opiniões 

58
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I haven’t recieved all my results as yet as one takes longer which I knew about and happy to wait But I had one result sent to me at a weekend .. This company went above and beyond I highly recommend... Ver mais

Classificada 5 em 5 estrelas

Test delivered next day, easy to use and results came back two days after posting. Full lab report provided with index numbers, very pleased with service.

Classificada 5 em 5 estrelas

I ordered an extended UTI culture test as I was experiencing UTI symptoms but all standard tests always came back negative. I was still treated with multiple antiobiotics for nearly a year without su... Ver mais

Classificada 5 em 5 estrelas

I ordered a test kit which arrived really quickly. The process was simple, I sent my sample back to the lab and received my results within 48 hours, which was much faster than waiting for a local clin... Ver mais

Informações sobre a empresa

  1. Saúde e medicina

Escrito pela empresa

Home Diagnostics provides medical tests from the comfort of your own home. Results interpretations are provided by UK registered doctors.

Escrito pela empresa


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

58 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(58)

38 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Faecal Calprotectin testing

I've had a number of faecal calprotectin tests done with Home Diagnostics and they have always been processed very quickly from postage to laboratory testing.

18 de setembro de 2026
Classificada 5 em 5 estrelas

5 STAR SERVICE

World class service extremely great company quick turnaround for tests and doctors interpretation great for people with crohnic health conditions

8 de setembro de 2026
Classificada 5 em 5 estrelas

Samuel

Test delivered next day, easy to use and results came back two days after posting. Full lab report provided with index numbers, very pleased with service.

15 de agosto de 2026
Classificada 5 em 5 estrelas

Quick and simple

Everything went smoothly with my order. I received the test kit next day, and received the results two days after posting it back. The results were clear and easy to understand. Would certainly use this service again.

6 de julho de 2026
Classificada 2 em 5 estrelas

Blame culture rather than service focus.

Update- thanks for your response Jane I politely disagree. I understand that wasn't the intention, but the email reads that way because it opens with questions about what I might have done, rather than confirming what's been checked on your end first. The line about the form being essential paperwork for the lab reinforces that, as it reads as explaining the likely consequence of my error before any other fault has been ruled out.

I’ve used the extended urine culture twice after frustrations of not being able to get to the bottom of my symptoms via the NHS. The first time I got a detailed useful report back very quickly. As the symptoms continue I decided to try again to reopen the conversation with my GP.

This second time my experience has been less than great. I followed the instructions to the letter (like I did first time round). I’ve waited a week since the package shows as delivered using the tracking number. I followed up today and the first suggestion was I hadn’t completed the form properly for the lab to run the test. I replied saying I had and it’s the second time I’d done the test and did the same both times and provided the tracking number.

I then got a response saying the lab confirmed they’ve never received it so Riyal Mail must have lost. The tracking shows delivered but granted there is no proof of delivery.

What I’ve found frustrating is the assumption in the first email without any questions or conversation to suggest the issue was my error and also a pet hate of mine the business clearly uses copy and paste to reply to emails and they were sloppy enough to send in two different fonts.

They’ve sent a replacement test, hopefully third time lucky. But I must be honest based on this experience i wouldn’t be in a rush to use them again.

18 de junho de 2026
Opinião espontânea
logótipo da Home Diagnostics

Resposta da Home Diagnostics

Terry

Thank you for taking the time to write a review.

I have had a look at the email that was sent and we did not suggest that you had not completed a form correctly. The form in question is auto populated by our system, so you not completing the form correctly would never be an issue - as it is not a requirement.

We asked if you remembered to include the pathology request form with the sample and for the return tracking code. The reason for these questions was to get information that would enable us to track down the sample. Patients not including the pathology request form is the number 1 reason for a delay, and having this information would help direct the customer service colleague to the correct department in the laboratory. This was not about attempting to attribute blame.

Armed with the information that you kindly provided, we were able to determine that despite the Royal Mail depot scan, this item was never delivered to the sample reception at our laboratory.

I know that this will be frustrating for you, but from what I can see, everything was dealt with very quickly and a replacement package was in the next Royal Mail collection a few hours after you first contacted us.

Given the volumes we process, things do occasionally go wrong, but we always put things right immediately and at no point do we blame the patient and try to evade responsibility.

Your first experience of using us was much more typical, as you can see from the other reviews.

Please do not hesitate to contact us if you require further assistance.

Update: We have taken onboard your comments and the email template used for this situation has been updated to include the steps taken by us before responding to the patient for further information.

Kind regards,

Jane Grosvenor

Classificada 1 em 5 estrelas

Got an infection in my bladder and…

Got an infection in my bladder and kidneys dark extremely foul smelling overnight stinking whole house out urgency for nothing antibiotics significantly reduce symptoms paid £64 for basic culture urine bacteria test and it was negative scammed me i want a refund!

26 de maio de 2026
logótipo da Home Diagnostics

Resposta da Home Diagnostics

Thank you for taking the time to write a review.

Someone has contacted you about the very unusual symptoms you have described. If you have been taking antibiotics, that could interfere with the culture. Specific advice will be given to you.

Please respond to our email and we will be able to advise on the next steps.

Kind regards,

Claire Davenport

Classificada 5 em 5 estrelas

I haven’t recieved all my results as…

I haven’t recieved all my results as yet as one takes longer which I knew about and happy to wait But I had one result sent to me at a weekend .. This company went above and beyond I highly recommend them even replied super fast to my emails over a weekend I don’t know of any other company who does that ? Highly recommend

18 de abril de 2026

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