Homewares Direct Opiniões 

95
TrustScore: 3 em 5

3,1

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

First off - I wrote a 3 star review of the 3 burner Fire Mountain bbq on their website and it instantly vanished. They only display 5 star reviews...so that's obviously a huge red flag a... Ver mais

Classificada 5 em 5 estrelas

Delighted with purchases, colour slightly paler but absolutely fine. Only criticism with toaster, but not taking away from product flex/cable could do with being 2 ins longer, had to rearrange things... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My new 4 burner gas barbecue with side burner arrived within a couple of days after ordering it over a weekend. It was well packed and no parts were damaged or missing. Having assembled quite a few... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Awesome Service from Fire Mountain! I bought their largest BBQ. Some of the parts were damaged but they arganised a replacement shipment real quick. The BBQ works an absolute charm!!.

Informações sobre a empresa

  1. Loja de artigos domésticos

Escrito pela empresa

Welcome to Homewares Direct, where we believe that your home should be a reflection of your unique style and personality. Established with a passion for enhancing living spaces, we curate a diverse collection of high-quality homewares to inspire and elevate your home. Homewares Direct is more than a retailer; we are your destination for a seamless blend of quality, style, and functionality across every corner of your home. Whether you are igniting the barbecue, experimenting in the kitchen, or lounging in your garden sanctuary, our curated selection of Fire Mountain, Vitinni, and Alfresia products brings you the best in homeware innovation. As we continue our commitment to offering the best in homewares, we are excited to also showcase Minky Homecare products, ensuring that your home not only looks its best but is also maintained with the utmost ease.


Informações de contacto

3,1

Aceitável

TrustScore: 3 em 5

95 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,1

Todas as opiniões

(95)

5 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Really well made Stainless Steel BBQ.

Really well made Stainless Steel BBQ, best packaging of a product I have ever seen.Great for Cooking as well.

You will need time and space to unpack and assemble this big BBQ, it's NOT super easy to do and needs a Big Space and reading and assembly time.

BUT the end result is well worth it, great quality, super smooth and quiet burners.

Double insulated Hood means it also acts like an Oven, very very efficient, we will soon try the Rotisserie out on it.

Cast Iron grill plates and the solid plate are great to cook on as well.

Instructions are a bit vague, and basically twist Gas Knob’s to spark and light and then release, and you cooking on Gas, as they say.

Recommended product

12 de fevereiro de 2024
logótipo da Homewares Direct

Resposta da Homewares Direct

Hi,

Thank you so much for your positive feedback.

We appreciate the time people take to reach out and we are delighted you are happy with your item.

Thank you for shopping with us.

Kind Regards
Fire-Mountain

Classificada 5 em 5 estrelas

The vitinni Blender was introduced to…

The vitinni Blender was introduced to me by my Auntie, and this is the third time I ordered it as a gifts. The blender is powerful and works like commercial blending machine used in Africa. Tested and trusted. It’s worth the money. Well done , Vitinni brand.

30 de abril de 2024
Classificada 5 em 5 estrelas

Very prompt and helpful service

Very prompt and helpful service
Well done

5 de maio de 2024
logótipo da Homewares Direct

Resposta da Homewares Direct

Hi Dennis,

Thank you so much for your positive feedback.
We appreciate the time people take to reach out and we are delighted you are happy with your item.

Thank you for shopping with us.

Kind Regards
Fire-Mountain

Classificada 5 em 5 estrelas

Easy to order on website

Easy to order on website, delivery as expected.
This is our 3rd Fire-Mountain bbq. Bought this to replace 11yr old bbq.

22 de março de 2024
logótipo da Homewares Direct

Resposta da Homewares Direct

Hi David,

Thank you for your positive feedback and we are delighted you are happy with your item and the service we provided.

Thank you again for shopping with us.

Many Thanks
Fire-Mountain

Classificada 5 em 5 estrelas

Fabulous seller and products

Fabulous seller and products. Quick delivery. Perfect

2 de abril de 2024
logótipo da Homewares Direct

Resposta da Homewares Direct

Hi Emma,

Thank you so much for your positive feedback and we are delighted you are happy with your item and the service we provided.

Thank you again for shopping with us.

Many Thanks
Vitinni

Classificada 5 em 5 estrelas

Damaged but no fuss

Had a delivery this was damaged, responded by e mail and all sorted no fuss 👍🏽

31 de março de 2024
logótipo da Homewares Direct

Resposta da Homewares Direct

Hi David,

Thank you so much for your positive feedback and we are delighted you are happy with your item and service you received.

Thank you again for shopping with us.

Vitinni

Classificada 5 em 5 estrelas

Stunning BBQ at a very good price

Stunning BBQ at a very good price. Assembly does take some time, but is well worth it. The cast iron grill plates heat up quickly and spread the heat well. Perfect for cooking your kebabs, chicken, burgers and sausages while drinking a nice cool beer!

22 de março de 2024
logótipo da Homewares Direct

Resposta da Homewares Direct

Hi.

Thank you for your lovely feedback and we are delighted you are happy with your item and the service we provided.

Thank you again for shopping with us.

Many Thanks
Fire-Mountain

Classificada 5 em 5 estrelas

A good BBQ

This was the second Fire Mountain 4-Burner BBQ I have purchased but the first time I have dealt direct with Fire Mountain.
The delivery was on time with good communication from the courier (FedEx).
Assembly was straight forward. I recommend both product and supplier.

22 de março de 2024
logótipo da Homewares Direct

Resposta da Homewares Direct

Hi Mr Cremonini.

Thank you for your lovely feedback and we are delighted you are happy with your item and the service we provided.

Thank you again for shopping with us.

Many Thanks
Fire-Mountain

Classificada 5 em 5 estrelas

Excellent delivery process

Excellent delivery process. Dealt with problems really well. Very pleased

20 de março de 2024
logótipo da Homewares Direct

Resposta da Homewares Direct

Hi David.

Thank you for your lovely feedback and we are delighted you are happy with your item and the service we provided.

Thank you again for shopping with us.

Many Thanks
Fire-Mountain

Classificada 5 em 5 estrelas

High Quality

Really prompt delivery and product as expected (good quality product).

15 de fevereiro de 2024
logótipo da Homewares Direct

Resposta da Homewares Direct

Hi Jayson,

Thank you so much for your positive feedback and we are delighted you are happy with your item.

Thank you again for shopping with us.

Vitinni

Classificada 5 em 5 estrelas

Fire Mountain Everest, 3 burner barbecue and cover.

I wanted to buy the same barbecue as my previous one, which had been damaged in a recent storm. I found this company on the internet and they had the exact same model and it was being advertised at an acceptable price, which included a cover. The communication from the seller was very good, with updates on delivery and it arrived within the time frame. All the parts were there and it was very straightforward to assemble. Very sturdy and with a few decent modifications to the previous barbecue, which was over 10 years old. Just one issue was that there was no cover included inside the package. I phoned them straight away and after sending a couple of photos via email I was given confirmation that a cover would be sent immediately. I have had 2 emails confirming this and it has been posted. Very good customer service, so I am completely satisfied. I would definitely recommend this model of barbecue and the company. Thanks.

11 de janeiro de 2024
logótipo da Homewares Direct

Resposta da Homewares Direct

Hi Mick.

Thank you for your lovely feedback and we are delighted you like our Barbecues. We have manufactured these for over 12 years and it is great to hear comments from returning customers.

Thank you again for shopping with us.

Many Thanks
Fire-Mountain

Classificada 4 em 5 estrelas

Fast delivery and great customer care

Fast delivery and great customer care

16 de novembro de 2023
logótipo da Homewares Direct

Resposta da Homewares Direct

Hi Mark,

Thank you so much for your positive feedback and we are delighted you are happy with your item.

Thank you again for shopping with us.

Kind Regards
Fire-Mountain

Classificada 4 em 5 estrelas

Pleased

Quick delivery. Quite impressed with the product I don't have to scrape the side of the bowl when mixing.
Cons:
*Attachments look cheap, I hope they last.
*Noisy

16 de novembro de 2023
logótipo da Homewares Direct

Resposta da Homewares Direct

Hi Toro,

Thank you for your feedback and we are delighted you are happy with your Te Verde Pastel Mint Green 1500W Planetary Stand Mixer. Our attachments have been successfully tested and we believe are very good quality however should you require replacements just contact customer services who will be happy to assist you further.

Thank you again for shopping with us.

Best Wishes
Vitinni

Classificada 5 em 5 estrelas

Efficient and timely service above and beyond the call of duty.

My husband and I bought a 12 litre vitinni air fryer,and recently after heavy use, the hinges of the rotating basket broke.
On a visit to the Winter Food show at the NEC, we noticed that Vitinni had a stand there.
We explained to a Vitinni rep called David the problem, and he told us that the model we had was out of production. However he was going into the depot the next day and would look for a spare basket, and would contact us if he found one.
The very next day I received several phone calls which I
missed, but a lady after the weekend again and I formed me that a basket had been found and would be posted to me .
The very next day we received the packaged basket, with postage paid by vitinni.
That is what you call service above and beyond! Thank you so much Vitinni and your wonderful staff!

23 de novembro de 2023
Opinião espontânea
logótipo da Homewares Direct

Resposta da Homewares Direct

Hi Kim,

Thank you so much for your fantastic feedback and it was lovely to see you at the show. If you need anything further, please do not hesitate to contact us and we will always assist if we can.

Take Care,
Vitinni

Classificada 5 em 5 estrelas

Great kettle

Great kettle. Easy to use. Really good quality. received it this week , so I’ve only used it a few times.. very happy with product so far.. perfect for tea infusions. Easy to clean

31 de outubro de 2023
logótipo da Homewares Direct

Resposta da Homewares Direct

Hi Jen,

Thank you so much for your positive feedback and we are delighted you are happy with your 1.5L Smart Kettle with Infuser.

Thank you again for shopping with us.

Best Wishes
Vitinni

Classificada 1 em 5 estrelas

POOR Vitinni customer services

Called Vitinni customer services.
Can't supply manual for GL 862 A air fryer! Not available on their website too. Asked to speak to technical department...advised not possible.
Now they want video uploaded of digital problem experienced. ( They suggested i change fuse to me when fryer is actually switching on! ??? Never heard such rubbish in my life!)..
And trying to help a friend out only.
POOR SERVICES IN MY OPINION.

18 de outubro de 2023
Opinião espontânea
logótipo da Homewares Direct

Resposta da Homewares Direct

Hi Martin.

I am sorry you are unhappy with the telephone call this morning. As advised we are happy to send you a copy of the manual or assist you with the fault you have advised but we require your details in order to send this information to you. Our technical team do not work on site so we are unable to put you through directly but we are happy to arrange a phone call should you wish? Can you please email support@vitinni.co.uk so we can assist you further.

Many Thanks
Vitinni

Classificada 1 em 5 estrelas

Worst brand to purchase

I bought an air fryer 2 years ago, last week out of no where me and my wife had electric shocks when we touched the air fryer, I emailed them and they said sorry it is 1 month after warranty period, we can do nothing we can not replace or repair, you can throw it in the bin, really dangerous products to buy as the electric shock could kill any one and they escape from responsibility by saying this happened one month after end of warranty so we don't care

7 de outubro de 2023
Opinião espontânea
logótipo da Homewares Direct

Resposta da Homewares Direct

HI Ramy.

Thank you for your feedback on our Vitinni Digital Air Fryer XL 12L and I am very sorry to hear of this issue. I would like to confirm we have had no other complaints of this kind.

We are happy to offer an inspection. Please reply to our customer service team should you wish to book this in.

Kind Regards
Vitinni

Classificada 5 em 5 estrelas

Great value for money

Very easy to order, quick delivery & fabulous quality.

25 de setembro de 2023
logótipo da Homewares Direct

Resposta da Homewares Direct

Hi Lin,

Thank you so much for your positive feedback and we are delighted you are happy with your items and service we provide.

Thank you again for shopping with us.

Best Wishes
Vitinni

Classificada 5 em 5 estrelas

everything went to time.

everything went to time.
Haven't used the cover yet as it is there for when the winter sets in.
Thanks.

28 de agosto de 2023
logótipo da Homewares Direct

Resposta da Homewares Direct

Hi ,

Thank you so much for your positive feedback and we are delighted you are happy with your item.

Thank you again for shopping with us.

Kind Regards
Fire-Mountain

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais