hotel roermond Opiniões 

Nacht van 14 op 15 oktober in hotel Roermond verbleven met 3 personen (gezin) in een zeer ruime mooie driepersoonskamer. Erg netjes en schoon. Parkeren handig: garage onder het hotel. Vriendelijk personeel. Ontbijt was goed.

Erg vieze kamers .
Op de kast een dikke laag stof zo ook op de plinten ,hoeken noem maar op.
Schimmel op de raamkozijnen en badkamer.
Koffie zet apparaat was beschimmeld en lag vol haren.
Vieze vlekken in de vloerbedekking en op de muren.
Gemeld bij de manager,deze kwam met een zwets verhaal dat het allemaal kwam dat het een oud gebouw was.
150 euro voor in een gore kamer te verblijven schandalig gewoon!!

Pakjes sigaretten en nieuw paar schoenen die we hadden gekocht in de Outlet gestolen! Vermoedelijk door personeel. Medewerker Hans heeft ons vriendelijk te woord gestaan en dacht mee, hij vond een lege schoenen doos in de papier container. Vervolgens vrouwelijke medewerker gesproken die niet mee wilde denken en niet tot een oplossing kwam. Ongelofelijk als je hier jaarlijks een verblijf boekt! Voor ons nooit meer Hotel Roermond!

Initial booking was for Hotel Roermond Next Door, where we have stayed in the past several times.

The period to be there was 17 days and on arrival we discovered a room with several very narrow steps to get in, as well as a bath tub to climb in. For travellers our age that is not the best solution.

We went to the front desk and were given a different room with a very small bed, what was not a solution. After discussion it was decided we would be able to move to a different room every few days, after packing our suitcases every time, and rolling them across the major road in front of the Hotel to Hotel Roermond,so they could be stored there for that day till after 3pm,and then for us to move into another room. This was to continue for the remainder of our stay every 2 to 3 days!

We discussed the solution with the hotel staff, and were not even given the opportunity to discuss this with the main staff in charge.

Our only solution was to ask for a room in Hotel Roermond, one of the more expensive Hotels in the City, because our payment had already been taken and would not be refunded!

A room was found for us with an extra bill of 700 euros to be paid.
The room initially was nice, until we noticed the maintenance was not very good. Dusting was hardly ever done, glasses were not replaced, nor were towels. The bed not or barely made. Just a daily quick fluff of the bed and garbage pick up, but no care taken in making sure the room was clean and well done, except for the one time the head maid did it herself. After that I did ask one of the other maides to come and vacuum our room as the same dirt was in there for several days.

We had silvervisjes crawl over the wall over our bed and also in the bathroom. They were sprayed for, what resulted having the same probemm a few days later.

After insisting to speak to someone in top management I was called on the phone and promised a compensation for the state the room was in and the animals and lack of service.

This compensation does in no way make up for the trouble and heart ache we have gone through while staying in what we thought was a reputable and well kept Hotel.Were we sorry we did and at the end of our stay I was told the compensation card I had received could not be paid out because of no cash on hand ......

Voor de prijs die je betaalt mag je toch op z'n minst een schone kamer verwachten. Die indruk kregen wij niet. We hebben het aan de receptie gemeld, maar zij waren niet onder de indruk. Veel stof en zilvervisjes die over de de vloer kropen. Bovendien hadden we snoep op het bureau liggen, waar duidelijk van gegeten was tijdens onze afwezigheid.