My marquee got damaged by bad weather and I raised a complaint/concern about the reliability of the steel frames etc. The company were very friendly and prompt with their response explained their... Ver mais
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We are satisfied with the product - but how could things be improved. Well the delivery required three separate hauliers to get the marquee to site from Germany to Bristol via Ipswich. This led to com... Ver mais
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Great tent. Frame is better built than previous tents we've had and can withstand the adverse weather so much better. The extra height gave us that space we needed for our larger storage pallets to... Ver mais
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Ordered a 3 m x 3.6 solid roof gazebo arrived very quickly was fully informed of delivery date at time et cetera product great value for money will certainly purchase again very highly recommended
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Informações sobre a empresa
- Jardim
- Edifícios para jardim
- Fornecedor de equipamento industrial
- Loja de artigos para festas
- Local de armazenamento de autocaravanas
- Local de armazenamento
Sobre Houseoftents
Escrito pela empresa
Need a Marquee, Storage Tent, Portable Garage or Popup Gazebo?
House Of Tents is Your Partner in Tents
✔ Huge selection
✔ Durable materials
✔ Fast delivery – online tracking
✔ Experts on hand to take your call
✔ All spare parts stocked for 10+ years
✔ Kerbside delivery
House Of Tents is Your Partner in Tents
✔ Huge selection
✔ Durable materials
✔ Fast delivery – online tracking
✔ Experts on hand to take your call
✔ All spare parts stocked for 10+ years
✔ Kerbside delivery
| Discover our huge selection |
Informações de contacto
Gutenbergring 1-5, 22848 , Norderstedt / Hamburg, Alemanha
- (0)118 31 50 873
- service@houseoftents.co.uk
- www.houseoftents.co.uk
4,4
Excelente
938 opiniões
Respondeu a 90% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
House Of Tents are absolutely Amazing
We have been searching for a clean, decent and sturdy Gazeebo or Marquee. As we had previously purchased 9m x 3m gazeebos in the past and tide them together, was not an option. forward thinking we knew we have 4 or 5 functions during the summer, we looked at renting a Marquee but financially this wasn't cost effective. searching online we came across House Of Tents, whom unlike a lot of other organisations i was able to call up and have a clear concise and succinct conversation with a member of staff at House Of Tents, whom reminded me if i choose to purchase i should add the discount code.
We decided it would be in our best interest to purchase, whilst doing so i added the discount code but noticed it had not been added. my purchase went through and i was notified of the delivery date and time slot allotted, the date and time was adhered too by the courier company, the driver very helpful and accomodating too.
I emailed House Of Tents and notified them my 10% discount had not been added and without quibble House Of Tents refunded my discount and kept me fully informed throughout.
My journey with House Of Tents from start to finish has been seamless and a great pleasure when speaking to them on the phone too.
our first function went well, i would say though leave yourself with enough time to erect the Marquee and follow the instructions and you will have an amazing sturdy space to hold your function.
Well done to House Of Tents.
7 de abril de 2026
Opinião espontânea
My marquee got damaged by bad weather…
My marquee got damaged by bad weather and I raised a complaint/concern about the reliability of the steel frames etc.
The company were very friendly and prompt with their response explained their reasoning and they called me and said they will give replacements free of charge. I’m happy with their service and would recommend
21 de abril de 2026
Opinião espontânea
Resposta da Houseoftents
Dear Foyzul,
Thank you, for your fantastic 5-star review!
We're delighted to hear our team turned your marquee weather concern around so quickly with free replacements. Your kind words about our friendly, prompt service mean the world to us.
Customer satisfaction is our top priority, and we're thrilled you'd recommend us. Enjoy your upgraded setup!
Best regards,
House of Tents Team
Professional
Professional. Well built. Had an issue but it was sorted very well and quickly. Highly recommend
20 de abril de 2026
Opinião espontânea
Resposta da Houseoftents
Dear Mr Michael Ambrose,
Thank you for your fantastic 5-star review! We're thrilled to hear you found our product professional and well built. It's great that we could resolve your issue quickly and effectively—customer satisfaction is our top priority.
Your highly recommend means the world to us. We look forward to serving you again!
Best regards,
House of Tents Team
Bought A Polytunel from house of tents…
Bought A Polytunel from house of tents last year, firstly t came with missing screws and bolts and i had to purchace the spares from screwfix, then when i came to put the covering on it never fitted and had to wait weeks for a new cover, now some parts have failed and i need spares they want 250% more for the spares which cover only 1/4 of the Polytunel and the only option they give me is buy a new polytunnel at the same price as what it is and offer a 10% discount which is available to everyone. really poor customer service.
20 de abril de 2026
Opinião espontânea
Great strong shelter
I bought the 3.3x6.0m Carport Tent / Portable Garage to use as a field shelter. It's been up for a year and was left up.all winter. It's coped with the storms much better than I expected. I put it together with a friend without too much trouble. One corner pole was damaged recently and house of tents costumer service was helpful and they are sending me a replacement. Very happy with the shelter and the service received.
18 de abril de 2026
Opinião espontânea
Resposta da Houseoftents
Dear Frankie,
Thank you for your fantastic 5-star review! We're delighted to hear our 3.3x6.0m Carport Tent has performed so well as a field shelter through a full year and harsh winter storms—far better than expected. Great job assembling it easily with a friend!
Sorry about the damaged corner pole, but we're glad our customer service team stepped up quickly with a replacement. Your happiness with both the product durability and our support means everything to us at House of Tents. Please reach out anytime for future needs!
Best regards,
House of Tents Team
House of tents have been great
House of tents have been great. Very helpful and very prompt with replying to emails and even calling me direct to help me. Their product is very good and I would absolutely recommend them for your tents or gazebo needs. I have had my requests sorted with no bother and am very happy with the response and action made. Highly recommended.
17 de abril de 2026
Opinião espontânea
Resposta da Houseoftents
Dear customer,
Thank you for your fantastic 5-star review! We're thrilled to hear our team was very helpful and prompt with emails and calls—going the extra mile is what we pride ourselves on at House of Tents. It's great that you're happy with the product quality and that we sorted your requests smoothly.
Your strong recommendation for tents and gazebos means the world to us. Please don't hesitate to reach out for future needs!
Best regards,
House of Tents Team
Prompt service and easy to speak to a…
Prompt service and easy to speak to a person rather than a bot.
16 de abril de 2026
Opinião espontânea
Resposta da Houseoftents
Dear David,
Thank you, for your 5-star review! We're delighted to hear our prompt service made a real difference—especially connecting you directly with a real person instead of frustrating bots. At House of Tents, we pride ourselves on that personal touch to make your experience smooth and easy.
Your feedback means a lot and helps us keep delivering top-notch support. If you need tents, gazebos, or anything else, we're here anytime!
Best,
House of Tents Team
I ordered the main tent with base as…
I ordered the main tent with base as the reviews were good. Delivery was not what I had expected. The 3 boxes were damaged. But having spoken to Igor, he has sorted out our problem with great detail and have done his company proud, with how he has dealt with this problem. Thankyou.
14 de abril de 2026
Opinião espontânea
Resposta da Houseoftents
Dear David,
Thank you, for your honest feedback and 5-star review! We're sorry the delivery boxes arrived damaged—that's not the experience we aim for.
Huge thanks to Igor for stepping up with such thorough care to resolve everything for you. He truly embodies our commitment to outstanding service.
We hope you're now enjoying your tent and base fully. Your recommendation means the world—please reach out anytime!
Best,
House of Tents Team
NOT FIT FOR PURPOSE!
I ordered a 10 meter x 4 meter POLYTUNNEL from House of Tents. The delivery was swift and upon finding out that the packet of nuts and bolts and other small fixings were missing I was given a £30 refund so I could go and buy them myself locally. Not ideal, but the lady I spoke with was helpful, giving me the details of the bits I needed. We assembled the frame and placed the cover over, fixing it down as instructed. Next day, today we have a slight breeze and we found the flimsy velcro fixings holding the bottom of the plastic to the frame had all come undone and a couple of the eyelets for pinning the skirt down had ripped. On top of that two of the side seams have started tearing apart. I telephoned the company to be told that if there is wind I should take it down. The lady then brought up a weather app and told me that we have winds of 60km per hour, with gusts 0f 70km. I checked the BBC weather app for my area and we are having a 'fresh breeze', also we are in a valley surrounded by trees, so more of a breeze here! I informed her that I was outside, by the tunnel, and we had a breeze and asked if she could hear any wind, to be told the AC was on so she could hear my voice clearly. At that point I gave up on the conversation. Within an hour of our conversation the seams gave way completely at one end of the tunnel, rendering it useless - without even being used! I was sold a POLYTUNNEL to grow crops in and, especially at 10mx4m, it's not the sort of structure you just pop up and down because the weather is breezy. Totally disappointed.
15 de abril de 2026
Resposta da Houseoftents
Dear Ms Haakanson,
Thank you for your detailed feedback and for taking the time to share your experience. We are very sorry for the disappointment and frustration this has caused, especially after you were looking forward to using your new polytunnel.
We apologise again for the missing nuts and bolts on delivery and are glad that our colleague could quickly arrange a refund so you were able to complete the assembly. We have carefully reviewed your case, including your photos, video and local weather data, and our assessment is that the damage occurred during strong wind gusts, which are unfortunately excluded from our warranty as also stated in the safety instructions.
That said, we fully understand your disappointment and have offered you a 20% discount on replacement parts as a gesture of goodwill, so that you can repair the structure at a reduced cost if you wish to.
One of our CS colleagues will contact you.
Kind regards,
House of Tents Customer Service
Quality products and excellent customer service
Having purchased a marquee from house of tents a couple of years ago and been extremely pleased with the product. I found myself in need of their expertise once again. Speaking to one of their representatives (Igor) today - he could not have been more helpful. I am always impressed by how professionally and quickly they are able to identify me and the products that I have purchased. This is confidence inspiring from a customer perspective. I would happily leave a five star review just for the quality of the products but the service deserves another five stars in it's self! As a guy in his mid 50's - I find being able to use the phone and speak directly to someone at the company and absolute bonus. In this e commerce world in which we live - a lot of companies do not even publish telephone numbers on their web sites.
This fact alone is very very welcome.
Thanks again guys.
Great product and great service.
Highly recommended
Five stars well deserved.
Best regards.
Jamie Gray
14 de abril de 2026
Opinião espontânea
Resposta da Houseoftents
Dear Jamie,
Thank you very much, for your wonderful 5‑star review and for coming back to House of Tents after your previous purchase. We are delighted to hear that you are just as pleased with your new marquee and that Igor was able to support you so quickly and professionally over the phone. Your comments about how easily we can identify past orders and how important it is for you to speak directly with someone mean a lot to us, especially in today’s e‑commerce landscape.
We will make sure Igor and the rest of the team see your kind words. Thank you again for your continued trust and high recommendation – we look forward to being here for you whenever you need us in the future.
Regards,
House of Tents
5x8m - 3.0m Sides PVC Industrial Tent with zipper entrance, PVC 850, grey without statics package
Great tent.
Frame is better built than previous tents we've had and can withstand the adverse weather so much better.
The extra height gave us that space we needed for our larger storage pallets too
14 de abril de 2026
Opinião espontânea
Resposta da Houseoftents
Dear customer,
Thank you very much for your review and the 5 stars!
We are delighted to hear that you are happy with the quality of the frame and that it withstands adverse weather better than your previous tents.
It is also great to know that the extra height provides exactly the additional space you needed for your larger storage pallets.
If you have any questions in future or need support with accessories or further tents, our customer service team is always happy to help.
Best regards,
Your House of Tents Team
Brilliant Company
I couldn't recommend House of Tents more! Delivery of our marquee was quick and well communicated. Their customer service team is friendly and efficient, Charlotte especially helped us out with some extra parts. Thank you to the House of Tents team, we will return again for future purchases.
13 de abril de 2026
Opinião espontânea
Resposta da Houseoftents
Dear Rosie,
Thank you, for your fantastic 5-star review! We're thrilled to hear the marquee delivery was quick and communication seamless—it’s what we strive for every time.
A huge shoutout to Charlotte for her stellar support with those extra parts. Our customer service team works hard to make every experience smooth and friendly.
We can't wait to welcome you back for future purchases.
Regards,
House of Tents team!
The size was not 3m/4m
The size was not 3m/4m, was 2,90/4, which has messed up as we build the base 3/4, quality of the cover very poor, ripped in 2 places as we put it up, quick delivery, next day.
1 de abril de 2026
Resposta da Houseoftents
Dear Elena,
Thank you for your feedback and for taking the time to share your experience with us.
We are very sorry to hear that the delivered marquee did not match the size you expected and that this caused problems with the base you had already prepared.
It is also concerning that the cover ripped in two places during assembly, as this is not the standard we aim to deliver.
We are pleased to hear that the delivery was quick, but we would like to make sure you are satisfied with the product as well.
One of our CS colleagues will contact you soon.
Kind regards,
Your House of Tents Team
Complete package delivery on time clear…
Complete package delivery on time clear instructions really good looking constructed in one day. Thankyou
3 de abril de 2026
Opinião espontânea
Resposta da Houseoftents
Dear Robin,
thank you for the fantastic 5-star review! We're thrilled to hear the package arrived on time with clear instructions, and that you found it great-looking and easy to construct in just one day.
Customer satisfaction like yours is what drives us at House of Tents. We appreciate you taking the time to share your positive experience!
Best regards,
House of Tents Team
Had my gazebo delivered on the day as promised
Had my gazebo delivered on the day as promised it was very well packed no damage delivered by DX express most impressed with the delivery he couldn't do a enough for me .It my son about six hours to erect the gazebo , nice and strong 💪 can't complain about the quality . I had to phone house of tents a couple of times because I couldn't find some fittings they assured they were there and they were silly me. House of tents were very helpful and polite had no issues with them at all .
30 de março de 2026
Opinião espontânea
Resposta da Houseoftents
Dear Mike,
Thank you for the fantastic 5-star review! We're delighted the gazebo arrived on time via DX express, well-packed with no damage, and that our delivery driver went above and beyond. Great to hear your son assembled it in about six hours—it's designed to be strong and sturdy 💪.
We appreciate you reaching out about the fittings; our team loves helping customers like you find everything. Your kind words about our helpful, polite service mean the world to us.
Regards,
House of Tents!
Prompt delivery and when we contacted…
Prompt delivery and when we contacted them over missing parts they were very helpful and promptly sent replacements and so polite
30 de março de 2026
Resposta da Houseoftents
Dear Patricia,
thank you for the wonderful 5-star review! We're delighted to hear about the prompt delivery and that our team could quickly resolve the missing parts issue with replacements. Your kind words about our helpful, polite service truly motivate us at House of Tents. We appreciate you sharing your positive experience!
Best regards,
House of Tents Team
The perfect marquees
"An outstanding company offering top-quality marquees and storage tents! The customer service was incredibly helpful, friendly, and always ready to assist with our enquiries. Highly recommended!"
9 de abril de 2026
Opinião espontânea
Resposta da Houseoftents
Dear Sm (YMCA Lakeside),
Thank you for the fantastic 5-star review! We're thrilled to hear you found our marquees and storage tents top-quality, and that our customer service team was so helpful, friendly, and responsive to your enquiries. Your recommendation means the world to us at House of Tents!
We truly appreciate your support and look forward to assisting you again.
Best regards,
House of Tents Team
Amazing product and company
Amazing product, good price and absolutely exceptional aftercare - easy 5 stars!
9 de abril de 2026
Opinião espontânea
Resposta da Houseoftents
Hi Gary,
Thank you so much for the fantastic 5-star review! We're thrilled you love the product, found our pricing competitive, and experienced our aftercare as exceptional. Your feedback means the world to us at House of Tents.
We look forward to serving you again soon!
Best regards,
House of Tents
Resposta da Houseoftents
Hi Bradley,
many thanks for your kind review!
We're delighted you had a great experience with House of Tents.
We look forward to serving you again soon.
Regards,
House of Tents
Gazebo
Order arrived safely and on time, product easy to assemble
Good quality
Delivery driver was friendly and polite
30 de março de 2026
Resposta da Houseoftents
Dear KIM,
Thank you very much for your great 5‑star review and your feedback about our gazebo!
We are very happy to hear that your order arrived safely and on time, that assembly was easy, and that you are satisfied with the quality.
A special thank you also for your kind words about the friendly and polite driver – we will gladly pass this on to our delivery partner.
We hope you enjoy your new gazebo and are always happy to help if you have any questions.
Regards,
House of Tents
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