It took only one phone call when my elderly frail mother had a problem with her (just) out of warranty freezer. Alex listened, was understanding and went above and beyond to resolve the problem on the... Ver mais
A empresa respondeu

Blocks J1 & J2, Stourbridge Industrial Estate, Mill Race Lane, DY8 1JN West Midlands, Wales & West, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
It took only one phone call when my elderly frail mother had a problem with her (just) out of warranty freezer. Alex listened, was understanding and went above and beyond to resolve the problem on the... Ver mais
A empresa respondeu
Absolutely thrilled with world class customer service at Howdens, Stourbridge. Thanks especially to Scott for helping set up my account, keeping in contact about my order and having it exactly when... Ver mais
A empresa respondeu
I contacted Sheila after previously being dissatisfied with a response re the quality of my Mom’s kitchens units. Sheila took the time to listen and understand what was wrong . She went to great lengt... Ver mais
A empresa respondeu
I've used this branch to order doors over the last few months. Scott on the trade counter has been excellent. He made sure the doors were ordered in, in some cases from another branch, so there was... Ver mais
A empresa respondeu
The UK's No. 1 Trade Kitchen Supplier.
Escrito pela empresa
Blocks J1 & J2, Stourbridge Industrial Estate, Mill Race Lane, DY8 1JN, West Midlands, Wales & West, Reino Unido
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Needed units to fit a fixed space made up of multiple stacked units - with doors taller than total unit sizes. Very very difficult to sort out sizes of units available to make up stack. Sizes of doors in particular styles was even more difficult to sort out.
Having done that, in going to order we discover the sizes on your sales system are always the same as the catalogue.
Arghh.

Resposta da Howdens - Stourbridge

Resposta da Howdens - Stourbridge

Resposta da Howdens - Stourbridge
Staff very helpful with ordering our new kitchen, nothing to much trouble

Resposta da Howdens - Stourbridge
Visited Howdens Stourbridge today. I was served by Jon who was extremely helpful and friendly. Nothing was too much trouble for him and I left with plenty of ideas and prices. I will definitely be returning.

Resposta da Howdens - Stourbridge

Resposta da Howdens - Stourbridge
I ordered my kitchen from Howdens Stourbridge, I was recommended a fitter who never even turned up, not a good start! The kitchen was delivered and once it was in the process of being fitted it became apparent that stuff was missing, damaged and some of it wasn't even my order!! Over the course of many weeks I had to go there possibly fifteen times to sort out these problems.
I spoke to the two best blokes over these visits on the front desk John and Dean, they helped me every time, they replaced damaged items, ordered missing items gave me advice etc. The thing that really impressed me was that they never doubted my word, never questioned me but instead just helped me. It would be really good if this was drawn to the attention of the store manager and he recognises how good they are with customers, for me they went above and beyond, both knowledgeable and professional and a great attitude to customers. I have given a five star review only because of these two....thank you John and Dean

Resposta da Howdens - Stourbridge
We can't praise our kitchen designer/organiser enough, Faith was really thorough, helpful, professional and enthusiastic throughout the whole process, she also organised the t.v wall and utility and we are shortly going back for bedroom wardrobes and office furniture.
Very happy with the service.

Resposta da Howdens - Stourbridge
Poor service, had to make numerous phone calls and personal visits to get the correct equipment required due to poor design and measurements. Dealt with at least 5 separate people in the office for my job. They tried to blame it on my fitter. Had a huge gap at the end of the units, granted they gave me a “free” panel to fill it. Plus some sink pipes worth £50 after I asked for them. Guy on the front desk was really helpful but could not do much without a mangers approval. Will not use them again

Resposta da Howdens - Stourbridge
Been using howdens in Stourbridge for years great service Scott and John on the front desk are excellent always offer great advice and get everything order on time for the job to run smoothly couldn’t recommend this branch enough

Resposta da Howdens - Stourbridge
Been using Howdens stourbridge for years, fantastic depot, service and experienced staff.

Resposta da Howdens - Stourbridge
I've used this branch to order doors over the last few months. Scott on the trade counter has been excellent. He made sure the doors were ordered in, in some cases from another branch, so there was no delay. Top-class service; which isn't always the case on trade counters. The prices were very competitive. Will definitely use Howdens for more doors.

Resposta da Howdens - Stourbridge
I contacted Sheila after previously being dissatisfied with a response re the quality of my Mom’s kitchens units. Sheila took the time to listen and understand what was wrong . She went to great lengths to resolve my complaint and I am now happy with the outcome .

Resposta da Howdens - Stourbridge
This is my 3rd kitchen this year from Howdens, firstly the product is excellent but almost more importantly the customer service is exceptional from Adele in the design studio to Helen, Chloe and Scott on customer services I could not fault them. I used a fitted recommended by them this time Joe Osborne who is first rate! Will most certainly be using Howdens again in the future and would highly recommend both the product and the service.

Resposta da Howdens - Stourbridge
Disaster.
Incomplete deliveries with no prior communication.
Warped doors.
Damaged cabinets.
Missing and insufficient parts
No response to put things right.

Resposta da Howdens - Stourbridge
Great commination from beginning to end. From initial contact to after care the staff are very willing to help.
The product is very good too.

Resposta da Howdens - Stourbridge
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.