It was not simple to install, I needed support. Today I was 3 hours in chat and no escalation - just “read the small print.” The eSIM failed when I needed it most, costing me an afternoon’s work. D... Ver mais
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Haven’t managed to check it out yet, but it’s ready to go on arrival at the airport! Very helpful and informative understanding support. Thank you.
A empresa respondeu
Great customer service. I was trying to connect a previous provider’s travel E sim accidentally. Obviously with no luck so I contacted customer support via email and they were extremely responsive and... Ver mais
A empresa respondeu
Mari and Glenn were absolutely amazing today. I was trying to work at the same time chatting with with them to resolve my issue and sometimes an hour had passed and they were still responding, keepin... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Hubby eSIM is a digital SIM card service designed to make staying connected while traveling more convenient. Unlike traditional physical SIM cards, an eSIM is embedded directly into your phone, allowing you to activate a cellular plan without needing to insert a physical card. Hubby eSIM likely provides affordable data plans for international travelers, making it easy to access the internet and stay connected in multiple countries without the hassle of swapping SIM cards.
Informações de contacto
4,4
Excelente
326 opiniões
Respondeu a 84% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Je recommande à 100 % en terme de…
Je recommande à 100 % en terme de réactivité, de service et de qualité d’écoute, d’autant plus très sympathique
15 de abril de 2026
Opinião espontânea
Resposta da Hubby eSIM
Merci beaucoup, Lise Ridel ! 😊 Nous sommes ravis que vous soyez satisfaite de notre réactivité, de la qualité du service et de l’écoute de notre équipe. Votre recommandation à 100 % nous touche énormément ! Au plaisir de vous accompagner à nouveau. 🌍📱
Resposta da Hubby eSIM
Merci beaucoup, Hervé Fidei ! 😊 Nous sommes ravis de lire vos mots sur notre réactivité, professionnalisme et simplicité. Votre satisfaction est notre priorité ! N’hésitez pas à nous contacter si besoin. Bon voyage avec Hubby eSIM 🌍📱
Promotion code not working
Haven’t managed to check it out yet, but it’s ready to go on arrival at the airport! Very helpful and informative understanding support. Thank you.
12 de abril de 2026
Opinião espontânea
Resposta da Hubby eSIM
Thank you for your review, Nicola! 😊
We’re sorry to hear you had trouble with the promotion code, but we’re really glad our support team could assist you and get everything ready before your arrival.
It’s great to know you found the support helpful and informative, that’s exactly what we aim for. We hope everything works perfectly once you land! ✈️
Thanks again for choosing Hubby eSIM, and don’t hesitate to reach out if you need anything during your trip! ✨
Excellent customer service
Excellent customer service
Answered promptly and efficiently
11 de abril de 2026
Opinião espontânea
Resposta da Hubby eSIM
Thank you so much for your kind words, Kay! 😊
We’re delighted to hear that you experienced prompt and efficient support, that’s exactly what we strive for at Hubby eSIM.
Thanks again for choosing us, and we’re always here if you need any assistance! ✨
Reactivite et disponibilite de…
Reactivite et disponibilite de linterlocutrice
10 de abril de 2026
Opinião espontânea
Resposta da Hubby eSIM
Merci beaucoup pour votre retour, Serge ! 😊
Nous sommes ravis que vous ayez apprécié la réactivité et la disponibilité de notre équipe. Offrir un support rapide et accessible est une priorité chez Hubby eSIM.
Merci encore pour votre confiance , nous restons à votre disposition à tout moment ! ✨
Resposta da Hubby eSIM
Thank you so much for your kind words, Steff! 😊
We’re delighted to hear everything was perfect for you, that’s exactly the experience we aim to deliver at Hubby eSIM.
Thanks again for choosing us, and we’re always here if you need anything! ✨👌
Hice algo mal al comprar y la sustente me ayudó mucho. Revertio el daño y estoy contenta porque puedo usar el servicio sin problema
J'ai fait une erreur lors de l'achat du service, et le support a été d'une aide précieuse. Problème résolu, et je suis très satisfait du service. C'est un vrai plaisir de souscrire à un nouveau service de cette manière.
8 de abril de 2026
Opinião espontânea
Resposta da Hubby eSIM
Merci beaucoup pour votre retour, Leon ! 😊
Nous sommes ravis que notre équipe ait pu vous aider rapidement à corriger l’erreur et que vous puissiez maintenant profiter pleinement de votre eSIM Hubby. C’est exactement ce que nous visons : un support rapide, efficace et humain pour tous nos utilisateurs.
Merci encore d’avoir choisi Hubby eSIM, nous sommes toujours là pour vous aider ! ✨
Great customer support 😀
8 de abril de 2026
Opinião espontânea
Resposta da Hubby eSIM
Thank you so much for your feedback, Ashik! 😀
We’re thrilled to hear you had a great experience with our customer support. Providing friendly and helpful assistance is exactly what we aim for at Hubby eSIM.
Thanks again for choosing us, we’re always here to help! ✨
Excellent esim
Excellent esim . Highly recommend. Customer services excellent.
5 de abril de 2026
Opinião espontânea
Resposta da Hubby eSIM
Thank you so much for your kind words, Hayley!
We’re delighted to hear that you had an excellent experience with our Hubby eSIM and found our customer service helpful. Your recommendation truly means a lot to us.
If you ever need assistance in the future, we’re always here to help. 😊
Uitermate goed geholpen!
Uitermate goed geholpen!! Had problemen met het installeren van de e-sim. Bedankt Christine en Bianca!
5 de abril de 2026
Opinião espontânea
Resposta da Hubby eSIM
Hartelijk dank voor je geweldige review, Essadam!
Fijn om te horen dat je zo goed geholpen bent bij het installeren van je Hubby eSIM. We geven je complimenten zeker door aan Christine en Bianca, zij zullen dit enorm waarderen!
Mocht je in de toekomst nog vragen hebben, dan staan we uiteraard graag weer voor je klaar. 😊
He tenido problemas con el código de…
He tenido problemas con el código de activación. Pero me han asesorado y he podido solucionarlo. El servicio de ayuda es perfecto.
3 de abril de 2026
Opinião espontânea
Resposta da Hubby eSIM
¡Muchas gracias por tu reseña, Dolores!
Lamentamos que hayas tenido problemas con el código de activación, pero nos alegra saber que nuestro equipo pudo asesorarte y ayudarte a solucionarlo. Nos complace saber que valoras nuestro servicio de ayuda.
Si necesitas cualquier cosa en el futuro, estaremos encantados de ayudarte. 😊
I had a technical issue with the setup…
I had a technical issue with the setup and they helped me quickly (i was in jordania)
3 de abril de 2026
Opinião espontânea
Resposta da Hubby eSIM
Thank you, Yann, for your kind feedback! We’re glad to hear that our team was able to assist you quickly with your setup, even while you were in Jordan. Providing fast and reliable support wherever you are is very important to us. If you ever need help again, we’re always here for you. Safe travels! 😊
Not a serious outfit
It was not simple to install, I needed support.
Today I was 3 hours in chat and no escalation - just “read the small print.” The eSIM failed when I needed it most, costing me an afternoon’s work. Disappointing support and reliability. No refund, only possibly a credit in the application. I would never ever trust this company again, so why would I want a credit note?
Just go elsewhere, they were not there when I needed them, could happn to you too!
2 de abril de 2026
Opinião espontânea
I had some issues getting connected
I had some issues getting connected, but the customer service is on point. Very helpful. They tried many things and eventually it worked. Special thanks to Christine.
Geoff
1 de abril de 2026
Opinião espontânea
Resposta da Hubby eSIM
Thank you, Geoff, for your thoughtful feedback! We’re glad to hear that our team was able to assist you and get everything working in the end. We truly appreciate your patience during the process. A special thank you for recognizing Christine she’ll be happy to know her support made a difference. If you need any further assistance, we’re always here to help!
Very helpful staff!
Very helpful staff!! I was needing help getting my eSIM on my account and they gave me a new code since I accidentally used the other code on a temp account. Overall the staff were super quick and reliable!
29 de março de 2026
Opinião espontânea
Resposta da Hubby eSIM
Hi Hannah,
Thank you for your feedback. We’re glad to hear that our team was able to assist you promptly and provide a new eSIM code to resolve the issue.
Ensuring quick and reliable support is our priority, and we’re pleased that your experience reflected that. Please don’t hesitate to reach out if you need any further assistance.
Mari and Glenn were absolutely amazing…
Mari and Glenn were absolutely amazing today. I was trying to work at the same time chatting with with them to resolve my issue and sometimes an hour had passed and they were still responding, keeping the troubleshooting alive for me. I cannot fault the customer service at all. Thank you very much. Give them a bonus!!!!!
29 de março de 2026
Opinião espontânea
Resposta da Hubby eSIM
Hi Alastair,
Thank you so much for your amazing feedback! We’re thrilled to hear that Mari and Glenn were able to support you so patiently and consistently, even while you were busy working. That truly reflects the level of dedication we aim to provide.
Your kind words mean a lot to us, and we’ll definitely make sure Mari and Glenn receive your appreciation (and bonus suggestion! 😊).
Thanks again for choosing Hubby eSIM we’re always here to help!
Super Support bei Problemen
Super Support bei Problemen. Wir fahren jedes Jahr in die Türkei und dieses Jahr habe ich das erstemal die SIM benutzt. Funktioniert top und Preis Leistung ist super.
29 de março de 2026
Opinião espontânea
Resposta da Hubby eSIM
Hallo Alexander,
vielen Dank für dein tolles Feedback! Wir freuen uns sehr, dass deine ersten Erfahrungen mit Hubby eSIM in der Türkei reibungslos verlaufen sind und dass du den Service als zuverlässig und preiswert empfunden hast.
Es bedeutet uns sehr viel, dass wir dich auf deiner Reise unterstützen konnten, zumal du jedes Jahr dorthin reist. Wir freuen uns darauf, dich auch auf vielen weiteren Reisen in Verbindung zu halten!
Übersetzt mit DeepL.com (kostenlose Version)
Atención de 10
Atención de 10! Rápidos y 100% disponibles. Gracias
23 de março de 2026
Opinião espontânea
Resposta da Hubby eSIM
¡Muchas gracias por tu valoración, Sara! 😊
Nos alegra muchísimo saber que recibiste una atención rápida y que nuestro equipo estuvo disponible para ayudarte en todo momento. Eso es exactamente lo que buscamos ofrecer en Hubby eSIM.
Gracias por confiar en nosotros, ¡aquí estamos siempre que nos necesites! ✨
Great help
I had some problems activating the e-sim, but when I contacted the customer the customer service - who was very helpfull and understanding- I soon was connected. I would like to see all types of customer services would be as hepfull as the hubby one.
Great service
23 de março de 2026
Opinião espontânea
Resposta da Hubby eSIM
Thank you so much, Marc, for your kind words!
We’re sorry to hear you initially had some trouble activating your Hubby eSIM, but we’re really glad our support team was able to assist you quickly and get you connected.
Your feedback means a lot to us and providing helpful, understanding, and efficient service is exactly what we strive for every day.
Thanks again for choosing Hubby eSIM. We’re always here if you need us! 😊
Excellent customer service
Great customer service. I was trying to connect a previous provider’s travel E sim accidentally. Obviously with no luck so I contacted customer support via email and they were extremely responsive and helpful. Tip..change the name of the sim as advised, as to not cause any confusion. I noted that the prices were cheaper than my previous provider too so I will definitely use Hubby again. Thank you.
22 de março de 2026
Opinião espontânea
Resposta da Hubby eSIM
Thank you so much, Leah, for your wonderful review! 😊
We’re really glad our support team could quickly help clear up the confusion and get you on the right track. Great tip as well about renaming the Hubby eSIM, It can definitely make things easier!
It’s also fantastic to hear you found our plans more affordable. We truly appreciate your trust and look forward to supporting you again on your future travels.
Thanks for choosing Hubby eSIM! ✈️
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