Hudson Reed UK Opiniões 

My shower screen M80EP-E8 shattered recently without warning when I wasn't even in the room. After hearing what sounded like an explosion upstairs I discovered the damage and was quite shaken by it. I reassured myself that as this has a lifetime guarantee, I would be able to get a replacement. How wrong I was. The response was quick but the content of the reply I received was so automated and unfeeling with no show of compassion for the traumatic incident. I was told that the 'lifetime guarantee' was for manufacturing defects and that I was not eligible for a replacement as it is probable it was damaged during installation. I do not accept this as it has been installed with no problems for 3 and a half years now. As far as I am concerned it is also possible it could have been damaged in transit and I am left questioning what use such a lifetime guarantee is. The company would not even meet me half way and replace it at cost price. The supplier I purchased it from (Homesupply.co.uk) were very helpful indeed in trying to mediate and resolve the situation but I am afraid I have now had to order from an alternative retailer who could offer me the best price. This has taken 2 weeks of negotiation and I still don't have a useable shower! Shame on you Hudson Reed, I chose a British manufacturer as I thought you would be trusted. You have proved me wrong.

*** THANKS FOR YOUR REPLY JON. Customer Services had been in contact before I wrote this review and FAR FROM resolved the matter. This is why I resorted to writing my review to warn others that your lifetime guarantee means NOTHING ****

Je recommande vivement ce site. Les produits sont de très bonne qualité. L'expédition des commandes est très rapide.
Leur service après-vente est super efficace. J'avais une pièce à remplacer, ce qui a été pris en compte très rapidement et envoyé GRATUITEMENT.
C'est devenu très rare d'avoir une telle efficacité, rapidité et aimabilité. MERCI !

DOOR OF WASH HAND BASIN UNIT HAS BLOWN AFTER 1 WEEK AND APPARENTLY ITS MY FAULT FOR NOT WIPING UP SPILLS PROMPTLY. I bought the Hudson Reed Apollo 405x 360mm Floor-Standing Full Depth Cabinet And Basin from QS Supplies for £ 210.38 in late December. The top of the door was clearly not sealed and water has managed to get in in the week since installation and the chipboard has expanded and the door us ruined. This product is NOT FIT FOR PURPOSE - DO NOT BUY ANY OF HUDSON REEDS FURNITURE. They are unwilling to help me replace the door and say it is my fault. I am disgusted as now I have to replace the unit with something of a higher quality and pay a plumber to install.

I bought three spare cartridges for my 20 year old shower in case the cartridge needed to be replaced (and indeed used one of the cartridges successfully in the past). When I told Chloe that three plumbers had told me that the spare part I had was incorrect, she confirmed that the spare part was indeed correct, locating the information on her system in a matter of seconds. She also voluntarily - and once again efficiently -provided me with the details of two plumbers in my area who had experience of my shower type. I have no hesitation in recommending this company in terms of their products (still working 20 years later), their helpfulness or their professionalism. Well done!

We are not happy with our shower , mainly with the way the shower head sits and sprays the shower slightly backwards towards the tap, it seems too heavy for the bar, there is a lot of movement in the last joint/arm of the shower hence the bar with the head is drooping. After being assembled and tightened with a spanner it’s still got movement in it.
We have fixed the perpendicular pipe to the wall with a laser level so that is not the problem.
This wouldn’t be such a problem if we could tilt the shower head as we could with our last shower. This one is fixed in one position and sprays slightly inwards causing us to stand further back towards the taps when showering.
Hudson Reed say that it is designd like this. Really? Designed to have a loose pipe? Another nice answer: "The pipe having a smaller diameter than the opening will not affect the use or cause any leaks or damages, it is smaller because if it was too big it wouldn't be able to fit unfortunately."
It gets better: "To return for a refund there would be a 15% handling charge."
This is definitely our last Hudson Reed product, it is not the quality made item you would expect for the price. Gives "Made in England" a bad name.
Had to use our old shower head as it has a swivel joint to make this product work, not ideal.

Our model is: Hudson Reed Topaz Exposed Shower Valve with Rigid Riser Kit - Chrome - £391.96

Hudson Reed was very helpful in resolving an issue after we had established there was a manufacturing defect with a vanity unit we bought. We were told to contact the retailer we purchased the unit from, and a replacement unit was swiftly sent and received by us resulting in a very happy client. We are very grateful for the great customer service and would recommend Hudson Reed to other people we work with.

Wish I'd checked these reviews before buying our shower tray.

It looks great but bows in the middle so the water doesn't drain

When I complained the answer was "We have a sticker that says test drainage before installing"

How can you test before installation without making a mess. Other than testing outside then carrying it to the bathroom without the packaging?

The fact they have this sticker must mean it happens a lot. Would have delayed the fitting by a day waiting for a replacement even if the issue was spotted immediately.

Will be avoiding them, Nuie and Ultra finishing and Roxor.

It's too costly to replace now it's tiled in so we will have to squeegy it after each shower.

Bought the Lustre bathroom mirror in October 2020, I didn’t fit it until the December when my en-suite was finished. Only 11 months down the line of it being fit the built in clock isn’t working properly and it’s getting worse, the lights on the numbers are not working so it’s extremely difficult to make out what it says.
I contacted plumbworld about it who I purchased it off and they just replied with it’s no longer manufactured, so I then contacted Hudson Reed twice with not a single reply.

If you are one for buying stuff that breaks pretty quickly and then have to look at replacing 1-2 years down the line then this is the company.
If you are that person who has money to burn please buy me a replacement too. Thanks.

Broken toilet seat hinge. These are only guaranteed 12 months. Although they state a 20 years guarantee on their products. Contacted the company and told they do not have replacements.
So you have to purchase a complete new seat, which to me seems absolutely senseless and expensive, or purchase a universal toilet seat hinge.

Unbelievable service from Carrie-Anne! Had nothing but problems when dealing with taps uk because the system they sent out was missing pieces! Was told by fia it was my fault and my problem and had the phone put down on me! Absolutely shocking service from them! Was given the number to Hudson Reed and I can’t tell you how professional and fantastic they was! They corrected problem for me straight away, couldn’t of been anymore polite or nicer! Was absolutely made up with there service! I honestly can’t sing there praises enough!! Would highly recommend them! If I could give more than 5 stars I would !! Thank you so much!!!

Wasn't planning on leaving a bad feedback on Trust Pilot, but tried to contact them privately and got no where. Bought 2 of their white towel/radiators for both our bathrooms, 2 different models. After about 11 months one of them started rusting so I contacted the company I bought them from and they sent me a replacement one. Months later the other radiator started doing the same and then about a year after the first one was replaced that started rusting. Both bathrooms have windows and fans, so good ventilation. They have now got really bad, so I started to look at replacing them and then realised that they offer 5 year warranty on them and decided to contact Hudson Reed directly. On email explained exactly this (the truth), straight away I was told that the warranty runs from your first purchase so the replacement item only has the remaining warranty left, which in my case is fine as I bought them under 5 years ago. I sent photos and proof of purchase. Got told as I hadn't informed them straight away it would all have to go to QA, which again fine with me. Heard nothing back for a few weeks so I chased it, to get this reply from Rachel:

Morning

After speaking to the QA manager he has advised that the issue should have been reported when the issue started and not have been left to progress and get worse.

Therefore we cannot really replace under the warranty, what we could do is maybe offer a new rad at a discounted price ?

Thanks

My fault as I should have known they were under warranty for 5 years and not only 12 months, but surely a warranty is a warranty, they are bathroom items and they shouldn't go rusty. I have a chrome towel/radiator and it's been there for 15 years and it hasn't rusted. Not sure why companies offer lengthily warranties??.
I Couldn't find how to attach photos, otherwise I would so I could show the state of the radiators.

UPDATE:
Thank you for your prompt reply and for resolving this issue. I have been in contact with Mark this morning, who's been extremely helpful and has advised that the rads have been ordered, they no longer have the white ones but do have them in chrome which is absolutely fine as they might not rust like the white ones have done. Such a shame this couldn't have been resolved privately, but thank you again.

Shocked to see a new vanity unit splitting all along the top, the lady I care for one had her new bathroom in May and she is so upset because they told her the Warranty does not cover this, so why do they advertise it as water resistant because it obviously is not, just cheap Chinese made rubbish.

Been trying to get in touch with the customer service / technical department via several 'Contact Us' links on different web pages & still no reply. I have a Hudson Reed triple thermostatic shower valve with diverter & have been trying to enquire about replacing the 'rubber nozzles' on a Head 48 as a few of the 'rubber nipples' have come away. This has already had to be replaced previously due to the same issue occurring. Also unable to upload photos via the website.

I wish I had seen this review site three years ago when I ordered my new bathroom from a Rotherham bathroom showroom. In November 2018 the bathroom was fitted including a Hudson Reed concealed triple valve with diverter controlling bath filler, overhead shower and hand held shower.
Less than 36 months later in July 2021 there has been a slow leak from the central valve (cartridge) which has over time destroyed a substantial section of the kitchen ceiling below. This was only identified three days ago when three large cracks suddenly appeared in the ceiling and the plasterboard dropped clear of the joists.
The seal on the cartridge has failed, is the diagnosis of the bathroom fitter.
The supplier contacted Hudson Reed on my behalf to be told, sorry the cartridge is only guaranteed for 12 months. They went on to say that they had never had such a failure reported like this on their valves and were surprised to hear of such a failure. The supplier described the Hudson Reed response as "blase". Finally, Hudson Reed kindly offered to supply a replacement cartridge for £150 plus, unimpressed with their attitude, the supplier has managed to source an identical item at a cost of £56 to me from another manufacturer.
So due to bad quality brassware, and very poor after sale support by Hudson Reed I now have a new ceiling to hang in the kitchen and a new bedroom wall to repair where we accessed the rear of the triple valve.
My problem is not unique as can be seen on other reviews, so Hudson Reed are lying when the say they haven't seen this failure before.
I am so concerned that other parts of the valve may now fail that I will be fitting a water leak alarm below the installation so I don't have to hang another new ceiling in 12 months.
Lessons learnt -
1. Don't believe the hype...20 year guarantee!!
2. Do you review checks before purchase.
3. Always fit water leak alarms after installing Hudson Reed fittings.

Update - 27 Aug 2021

Thank you Hudson Reed, (Tony and Lee), who having received my photos showing the damage caused quickly agreed to assist with repair costs. Monies arrived in my account today. Full marks to the customer services dept.

In May 2021, I bought a bathroom from Hudson Reed via a local bathroom retailer and it's been an absolute disaster. The items delivered were either delayed or faulty and the after-service has been appalling.

Crucially, they are refusing to give me a full refund on the bath I purchased despite the item being faulty. The faults have been accepted by both the bathroom shop and Hudson Reed, yet I'm only being offered a 40% refund.

Hudson Reed prides itself on quality and service but in my experience, both have been entirely absent. For example, the Winterburn 1500x750 bath sits on 4 chrome feet - they are THE feature of the bath. 3 out of the 4 feet were damaged; another 4 were ordered but never arrived; another batch of 4 were ordered and all of them were damaged. This was over a period of 9 working days which meant the entire bathroom build had to be brought to a halt.

I am still trying to secure a refund but I simply can't understand how Hudson Reed can believe this is a fair and reasonable way to treat a customer given their statutory obligations. I paid almost £900 for a bath which is faulty and being offered just a 40% refund is an insult.

To summarise, in my experience, Hudson Reed products are of extreme poor quality and their customer service is abysmal. But more than anything, a bathroom I've spent several months saving up for has been a disaster and I'm absolutely gutted.

***Update:
Hi Jon - thanks for replying. I have told my bathroom retailer that I am not happy with the offer you made - very clearly. I've been advised that the 'discount' I'm being offered 'is good, the most I have ever had off them' yet I keep emphasising, I'm not asking for a discount, I'm asking for a refund on faulty goods which is entirely different. Can you please speak to my bathroom retailer because I've hit a brick wall with them and quite frankly, I'm being made to feel guilty for asking for a so-called 'discount'. I paid £880.64 for a roll top with 3 faulty feet.

When I built a new home 7 years ago, I specified HR fittings for the guest bath (3-way bath, shower, and hand-held) and master bath (2-way shower and hand-held). In seven years I have replaced 9 (yes, nine!) master bath flow cartridges because after a few months they do not seal tight and constantly drip through the shower head. (Their diagnosis is a high mineral content in my water, but since I have a whole-house RO water system I can guarantee that my water is absolutely pure.) I have also had to replace a non-return valve housing due to an O-ring leak, and this week another non-return valve is leaking into the wall.
Having worked 40+ years in the Mechanical Seal business I know more than a little about ceramic lapped faces, O-rings, and leakage. My three problems with HR are 1) the quality of their equipment seems to be poor, 2) they don't seem to have anybody technically competent to troubleshoot my problem, and 3) they don't seem to care about 1 and 2. At this point I am resigned to replacing flow cartridges every year or so, but I believe one should expect 10 to 20 years of trouble-free service from this type of equipment.
Given the choice I would never buy HR again.

absolutely first class service .

Very efficient and excellent customer service with knowledgeable and personable staff.

My minor query was sorted out very efficiently and I would single out Mark who resolved everything.

Exceptional service. Toilet seat hinge broke and I asked if they could sell me a replacement rather than replace the whole seat. They quickly sent me a new hinge next day delivery free of charge. Couldn't speak better about the after care service from Hudson Reed.

Shower valve and riser set.
I chose this item because of the name and because it came with a 20 year warranty.
The shower valve cartridge needed replacing after 2.5 years. This was not covered by the warranty.
The diverter needed replacing a couple of months later. This was not covered by the warranty. Furthermore, there is a 'stock issue' with the manufacturer and I cannot buy this item until mid June 2021. (I am writing in mid April 2021).
Regarding the warranty, I am told that only non-moving parts are covered by the 20 year warranty. So, in my opinion, the warranty is not worth being part of the decision making process.
Looks nice though!

I bought a radiator from them that started leaking and showing signs of corrosion just outside the warranty period. I reported this to them, pointingbout that the corrosion must have started within the warranty period. They responded that as I informed them outside warranty period they could be of no further assistance! Appalling customer service.