hungrypanda.co Opiniões 

Great service and very happy with the food I ordered. Lovely smiley delivery driver made it an overall positive experience

Do not use, stay away.
I ordered food from a restaurant in Preston (Melbourne) for delivery via the Hungry Panda service for the Lunar New Year dinner. I should have read these reviews before proceeding and trusted my judgment, since I had a doubt before ordering. I've never used Hungry Panda before; maybe I should never use it at all and just stick with the other services, which already proven to be reliable.

Spent quite a bit of money on my order, placed it at around 5.15 pm, and waited until almost 7 pm (6:50). I immediately tried to contact Panda via live chat, but I doubt these agents are human. They keep telling me the restaurant is busy and still processing my order (a lie).
I took the initiative to call the restaurant to check, and the lady said they cannot find anyone (from Panda) to deliver. I offered to have my husband pick up the order in person instead. The restaurant staff said to contact Panda directly, she cannot help me with the order and then hung up on me. I was stuck in between with no help from either the restaurant or Panda's side.

I sent my husband to the restaurant anyway to get some clarification. Turned out the restaurant had cancelled my order because they could not find a Panda driver. They have not cooked my order at all.
No cancellation notification was sent to me, so I was not aware until my husband came in person.

I contacted Panda again to request a full refund because the amount was deducted from my account. Their agent replied that the refund will be processed within 3 to 14 days. I told them that my family dinner is ruined; I have hungry family members waiting, and there is no food on the table.
They refunded all my money within an hour and offered a $10 voucher. I will never use their services again. They should not offer delivery services to restaurants or customers in areas where they lack drivers.

Aggressive driver. How many bad reviews until they do something about the drivers? Everyone is complaining about them. And the drivers behave like this because they know the company would not do anything. One of the drivers was violent with my concierge and hit the computer and the building sign. He destroyed the building sign. When the complaint was sent, the company said even the driver is coming from hungrypanda, doesn’t mean is their driver. The food WAS ORDERED from Hungrypanda. Address was provided and they said they cannot identify the driver as many others delivered at the exact same hour to the area. WE PROVIDED THE FLAT NUMBER. that is a joke.

Do not order through Hungry Panda. I had to pick up my own order as after 20 minutes my order had not been picked up by driver. Food was then cold. Spent nearly an hour online trying to resolve through their Chinese customer service, before leaving out of disgust. They should not be allowed to operate in Australia. I will be reporting to Consumer Affairs.

Service is terrible. You order raw, undercooked meat, and my traveling companion had burnt chicken. Worst of all, the restaurant staff are so rude and antisocial. It's not worth the money. It's a huge mess. Too many people, too little attention, and the quality is terrible. If you want to get sick, you shouldn't eat here. It's so bad. The municipality should close it down.

1. Lack of transparency on product review
You can only access your comment once. After quiting the comment window you are basically locked out from reviewing the restaurant. Most of the product reviews are forced 5 stars so lack of transparency.
2. Slow and incompetent drivers
Delivery keep getting delayed. Food arrives cold. Driver being rude and unprofessional.
3. Many restaurants on the platform lack in quality
poorly packaged food, fake image that doesnt represent final quality of food ordered.

I have tried to sign up as a delivery partner for this company.
After passing all the regulatory requirements and training provided by them now two months gone, but still they are not letting me to go online.
I have emailed to them several times, sent messages to their Australian base as well and chat live with them several times with saved screenshots showing them how many times I tried to sort this out.
But still no response really disappointed and unprofessional service standards.
I went to their app and seen the reviews and realised they are not transparent and fair with everyone

Hungry Panda, more like starving Panda .. SCAM.. 骗局 .. 詐欺

Worst app ever. Beware of fraud.
I placed an order a month ago and the restaurant never received it. Later I found out the app had been charging me a $9.99 monthly membership fee.
Customer service promised a refund, but I was charged again the next day. I’m done dealing with them and will dispute the charges with my bank.

Promised to refund my order due to not being delivered waiting one month now no money received Would not order ever again

I am so sick of these terrible bike riders in the city of Sydney. They drive so badly on the road, causing problems for car drivers. They also drive fast on the footpath barely giving way to pedestrians. Do not use this company!

The worst food delivery ever, and the delivery people were very aggressive, driving on footpaths, and wanted to fight everyone.
motorcycle number plate. 2Y3DQ.
Be careful with this delivery guy very aggressive.

THANK YOU so much to the TWO Food Panda delivery drivers who arrived at my family's home address in one car for the flawlessly fast and friendly home delivery of the absolute delivery Springvale Gold Leaf restaurant food to us, my patents, sister and I are so grateful to them for that and for bringing our food to us perfectly in tact and piping hot! When they arrived, each driver took one bag full of takeaway food our and each handed it to me so carefully and courteously to me.

According to the receipts attached to the food, the order number was #6451 1118 and the order was paid for and placed at 7:14pm, arriving in such a timely fashion. Both delivery drivers were so nice and friendly.

My parents, sister and I can't thank these two absolutely amazing Hungry Panda delivery drivers enough for doing an absolutely incredible job delivering our food which was actually to celebrate my parents 45th wedding anniversary on 10/08/2025. These two delivery drivers deserve every reward and acknowledgement from Hungry Panda and all their customers, my family and I included. We are so grateful and honoured to them for the major part they played in making my parents 45th wedding anniversary celebration a tremendous success! Thank you so much to them and thank you so much for letting them know all I said, it's all deeply appreciated!

App, doesnt work,

Une expérience très mauvaise. Le commerçant ne cessait de retarder la commande, et le système affichait constamment un changement de livreur, repoussant sans cesse l’heure estimée de préparation et de livraison. J’ai contacté le service client pour signaler mon incompréhension, et on m’a répondu qu’un livreur venait d’être envoyé sur place pour vérifier la situation. En tant que client, cela signifie clairement : 'Très bien, j’attends que le service client me fasse un retour après la vérification.' Mais à la place, le service client n’a rien communiqué et a tout simplement fermé la fenêtre de discussion. Alors qu’ils savaient que le problème n’était pas résolu et que j’attendais un retour, ils ont fermé unilatéralement le canal de communication. Ce n’est absolument pas professionnel pour un service client. Par la suite, on m’a également dit qu’il n’existait aucun canal permettant de transmettre un retour directement au responsable du service. Il n’y a aucun moyen de déposer une réclamation.

很糟糕的体验。商家一直不出餐，系统显示不断更换配送员，不停延迟预计出餐时间和送达时间。我联系客服反馈疑惑，客服说刚安排骑手上门查看怎么回事，这时候作为客户理解的意思肯定是“好，那等他到了，我等待客服反馈给我怎么回事”。结果客服什么都不反馈，把我对话框直接给关闭了。明知问题没有解决，客户在等反馈，这时候直接擅自把客户与客服沟通的渠道关掉，枉为客服。后续也被告知没有任何意见反馈渠道可以直接反映给部门负责人，想要提交complaints都没有途径。

A terrible experience. The vendor kept delaying the order, and the system kept showing changes in the delivery person, constantly pushing back the estimated preparation and delivery time. I contacted customer service to express my concerns, and they said they had just assigned a rider to check what was going on. As a customer, that clearly means, 'Okay, I’ll wait for the feedback after the rider checks.' But instead, customer service gave no follow-up and simply closed the chat window. They knew the issue wasn’t resolved and that I was waiting for a response, yet they unilaterally shut down communication. That’s completely unprofessional for customer service. Later, I was also told that there was no channel to escalate feedback directly to the department head—there was no way to file a complaint at all.

Orders take an hour to deliver at any time of day no matter the distance so when your food arrives it is guaranteed already cold or barely warm. This may be because delivery drivers or taking an excess of orders at once.

0 of I could. Drivers accept too many jobs at a time so you end up getting cold spoilt food. Waited over an hour from food being ready for collection for the driver to driver everywhere else but here. Customer service is useless

Twice I ordered and my order got cancelled . Not sure when will I receive my refund or will I even receive it . Scam !!! Worried as they have my card details now

We didnot know that Hungry Panda Australia charges $490 for initial set up cost for restaurant. Above 25%-30% order value 😥. What a suprised