Very unimpressed by this company. Zero comms from them. I managed to establish on contacting them that, weeks after my order was placed, 2 of the 3 products were discontinued (they are still showing a... Ver mais
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Leia as opiniões dos outros
Aside from good and polite communication, this purchase has been painful from start to finish. I ordered a lamp I thought was absolutely beautiful, after looking everywhere to find the perfe... Ver mais
Delivery was okay except they claimed on website no extra taxes which there was- we had to pay an extra $800 to get them released in to the country. 3 lights were fine 3 were damaged obviously be... Ver mais
Very good website..when looking at the clocks the online chat came up and was very helpful answering questions about the size. Ordering was easy and delivery quick. Beautiful clock, good quality but u... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Supplier of Lighting & Furniture worldwide via Ecommerce means. As a small family owned business we take pride in doing everything we can to ensure that our customers are happy with the service we provide and the products that they purchase. With over 33 years of experience we are sure to have the items you need!
Informações de contacto
Reino Unido
- www.ideas4lighting.com
2,7
Mau
595 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good purchase
30 de maio de 2023
Opinião espontânea
Resposta da ideas4lighting.com
Hi Suresh,
Thank you very much for leaving us such a fantastic review. As a small family owned and operated business each of these reviews help us greatly and allow us to improve our operations!
If you ever wish to purchase from us in the future do not hesitate to contact us!
Regards
ideas4lighting
I have had an awful experience with…
I have had an awful experience with them and would not order from them again. I ordered 11 brass spotlights for the ceiling. When they arrived they looked shiny and gold and not satin brass like the picture. I asked to return them and was told they were sale items and I couldn't. When I explained that they didn't look the picture. They simply disputed it and repeated they were sale items. They also didn't send 5 of the bulbs I ordered and paid for. It took a lot of emails back and forwards to sort that.
When I complained, I was pretty much told that they didn't think they had done anything wrong.
Really poor customer service. You expect to be able to return/exchange most things bought online.
Would never use them again.
22 de maio de 2023
Opinião espontânea
Resposta da ideas4lighting.com
Hi Naseem,
I do apologise that you feel this way and allow me to go through your review to see if I can help in any way.
- In terms of the items being "gold" and not satin brass like the picture we had explained that minor variations in terms of what device you are viewing the item on. The term "satin" is also not mentioned anywhere . If you look at any comparison online between "gold" and "brass" the colours are very close together.
- We mention that sale items are not eligible for returns in multiple areas on our website and also during checkout when you are required to read the terms and conditions before proceeding to checkout, when you then have to click that you have read and agree to the terms.
- The issue in terms of some bulbs not being sent in the original package was resolved as soon as the issue was raised with us and we do apologise about that!
We understand that your experience may not have been ideal but please note that this is not a true representation of how we do business. We are a small family owned and operated business and try to do everything we can to try and resolve any issues raised to us. We would ask that you reconsider this review as it can have a very detrimental effect on our operations.
If you want to reach out to me directly on marketing@ideas4lighting.com so that we can discuss this further.
Regards
ideas4lighting
From the initial order to delivery
From the initial order to delivery, there was good honest communication at all times, no delays, my order was here when it was promised to me, great service, I will definitely recommend.
1 de junho de 2023
Opinião espontânea
Resposta da ideas4lighting.com
Hi Martin,
Thank you very much for leaving us such a fantastic review. As a small family owned and operated business each of these reviews help us greatly and allow us to improve our operations!
If you ever wish to purchase from us in the future do not hesitate to contact us!
Regards
ideas4lighting
Great Product and very efficient service
I was kept very well informed of the progress of my order, which arrived in a pretty short timeframe. Excellently packaged. Delighted with the two ceiling lights, which look really smart and sophisticated and have been much admired.
Many thanks
9 de junho de 2023
Opinião espontânea
Resposta da ideas4lighting.com
Hi Polly,
Thank you very much for leaving us such a fantastic review. As a small family owned and operated business each of these reviews help us greatly and allow us to improve our operations!
If you ever wish to purchase from us in the future do not hesitate to contact us!
Regards
ideas4lighting
Perfection
Item bought and delivered in record time. Items perfect in every way.
1 de junho de 2023
Opinião espontânea
Resposta da ideas4lighting.com
Hi June,
Thank you very much for leaving us such a fantastic review. As a small family owned and operated business each of these reviews help us greatly and allow us to improve our operations!
If you ever wish to purchase from us in the future do not hesitate to contact us!
Regards
ideas4lighting
Goods not received
Ordered 7 months ago - order confirmation stated delivery expected within 3-4 weeks. Never heard anything more - no notice of delay, no customer service. I've contacted the helpdesk numerous times and the answer is always some variation of "it will be here soon", but inevitably the given time frame comes and goes with zero communication until I follow up again. Note that the item has been displayed as "in stock" the entire time, and it now sold for $100 less than I paid. The company has also declined to participate when the ACCC tried to mediate on my behalf, which leads me to believe that this company is deliberately using false and misleading sales tactics.
Steer well clear. These guys are no better than scam artists.
5 de junho de 2023
Opinião espontânea
Great site straight forward and too the…
Great site straight forward and too the point proper pic’s of what you’re buying not like other sites plus very fast shipping
2 de junho de 2023
Opinião espontânea
Resposta da ideas4lighting.com
Hi ,
Thank you very much for leaving us such a fantastic review. As a small family owned and operated business each of these reviews help us greatly and allow us to improve our operations!
If you ever wish to purchase from us in the future do not hesitate to contact us!
Regards
ideas4lighting
Excellent Customer Services
Friendly use website and fast delivery.
28 de abril de 2023
Opinião espontânea
Resposta da ideas4lighting.com
Hi Omar,
Thank you very much for leaving us such a fantastic review. As a small family owned and operated business each of these reviews help us greatly and allow us to improve our operations!
If you ever wish to purchase from us in the future do not hesitate to contact us!
Regards
ideas4lighting
Professional
Honest, reliable prompt professional communications at all times.
30 de maio de 2023
Opinião espontânea
Resposta da ideas4lighting.com
Hi Amanda,
Thank you very much for leaving us such a fantastic review. As a small family owned and operated business each of these reviews help us greatly and allow us to improve our operations!
If you ever wish to purchase from us in the future do not hesitate to contact us!
Regards
ideas4lighting
delivered as promised
This item was priced better than anywhere else. It was delivered as promised.
24 de fevereiro de 2023
Opinião espontânea
Resposta da ideas4lighting.com
Hi Paulette,
Thank you very much for leaving us such a fantastic review. As a small family owned and operated business each of these reviews help us greatly and allow us to improve our operations!
If you ever wish to purchase from us in the future do not hesitate to contact us!
Regards
ideas4lighting
AVOID AVOID AVOID
AVOID AVOID AVOID
Purchased an item in September. The company claim the item was dispatched in March but it never arrived. Barely any communication and appalling customer service trying to resolve.
The complaints procedure is made deliberately difficult and by their own 'rules' we provided emails to show we had raised the issue within their stated timeframes.
They have stopped communicating with us and are refusing to offer a refund or replacement. We have tried to pursue a refund by other means but their locations means this isn't possible.
Feels like a professional scam at times
1 de maio de 2023
Opinião espontânea
Resposta da ideas4lighting.com
Hi Mick,
Thank you very much for leaving us such a fantastic review. As a small family owned and operated business each of these reviews help us greatly and allow us to improve our operations!
If you ever wish to purchase from us in the future do not hesitate to contact us!
Regards
ideas4lighting
Fast dispatch of items which were well…
Fast dispatch of items which were well packed, good price and excellent communication. Highly recommended
22 de março de 2023
Opinião espontânea
Resposta da ideas4lighting.com
Hi Todd,
Thank you very much for leaving us such a fantastic review. As a small family owned and operated business each of these reviews help us greatly and allow us to improve our operations!
If you ever wish to purchase from us in the future do not hesitate to contact us!
Regards
ideas4lighting
Easy to deal with,
Easy to deal with, responsive to queries and helpful when I made a mistake.
14 de abril de 2023
Opinião espontânea
Resposta da ideas4lighting.com
Hi Declan,
Thank you very much for taking your time to leave us such a fantastic review! We hope to see you again in the future
Regards
ideas4lighting
Brass light fitting…
I ordered a brass fitting for my new understairs toilet. They had exactly what I needed. Looked great. Delighted with it. Good price and delivered in very good time.
3 de abril de 2023
Opinião espontânea
Resposta da ideas4lighting.com
Hi Catherine,
Thank you very much for taking your time to leave us such a fantastic review! We hope to see you again in the future
Regards
ideas4lighting
very happy with my purchase
very happy with my purchase, fast delivery. Will be buying again
24 de março de 2023
Opinião espontânea
Resposta da ideas4lighting.com
Hi,
Thank you very much for taking your time to leave us such a fantastic review! We hope to see you again in the future
Regards
ideas4lighting
Resposta da ideas4lighting.com
Hi,
Thank you very much for taking your time to leave us such a fantastic review! We hope to see you again in the future
Regards
ideas4lighting
Very fast delivery and high quality…
Very fast delivery and high quality products
25 de abril de 2023
Opinião espontânea
Resposta da ideas4lighting.com
Hi,
Thank you very much for taking your time to leave us such a fantastic review! We hope to see you again in the future
Regards
ideas4lighting
Great experience overall
Great experience overall
* nice and easy to navigate website
* easy ordering process
* fast delivery
* good quality of goods
I will certainly use again when needed.
26 de fevereiro de 2023
Opinião espontânea
Resposta da ideas4lighting.com
Hi,
Thank you very much for taking your time to leave us such a fantastic review! We hope to see you again in the future
Regards
ideas4lighting
Will use this company again
ideas4lighting had the bulbs I required at a better price than my local DIY Superstore. Ordering was simple and delivery was quick. I was kept informed at each stage of the process. Excellent system and excellent service. Highly recommended.
26 de abril de 2023
Opinião espontânea
Resposta da ideas4lighting.com
Hi,
Thank you very much for taking your time to leave us such a fantastic review! We hope to see you again in the future
Regards
ideas4lighting
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