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Idyll Home Opiniões 

210
•
TrustScore: 5 em 5

4,8

Loja de móveis
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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Easy to find what I was looking for. Easy to order. Amazingly fast delivery, considering the size of the garden trellis I ordered. Love the trellis. Really elegant design that fits the space we ne... Ver mais

Classificada 5 em 5 estrelas

Idyll Home is great for exclusive items you won't find anywhere else. I am a very satisfied repeat customer. Idyll Home offered me a personal service and it was so nice to deal with one real person... Ver mais

Classificada 5 em 5 estrelas

Claire was incredibly helpful in organising the delivery of our bamboo modular sofa. The sofa looks great in the garden. The low profile and open bamboo design makes it blend in with the plants rather... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

First order - I wanted these confetti lights last year and couldn’t find them. So this year I looked again - still in short supply but Idyll Home had them and at a slightly lower price than elsewhere... Ver mais

Informações sobre a empresa

  1. Loja de móveis
  2. Decoração e Design de Interiores
  3. Loja de móveis de jardim
  4. Loja de Iluminação
  5. Loja de mobília ao ar livre
  6. Loja de tapetes

Escrito pela empresa

Idyll Home provide beautiful and interesting home accessories and furnishings. Whether it be a luxurious throw or cushion, handmade crockery, unique furniture or stunning lighting, we still get excited to find new and stylish home accessories that help create your own Idyll Home. We have curated a beautiful selection of modern home furnishings from simple, pared-down Scandi-style furniture to glamorous Moroccan lighting. We source from Danish brands such as Tine K Home and House Doctor, as well as the Dutch brand HKLIVING. We love the combination of modern and vintage home accessories that these European brands offer. We love to discover new handmade items from UK companies too.

Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

210 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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4,8

Todas as opiniões

(210)

48 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Terrible customer service; AVOID

Terrible customer service - avoid at all costs as it will waste so much of your time chasing constantly for an update. The way they treat their customers is not lawful.
We had to contact multiple times about status of delivery as absolutely no updates we’re given except when chased and finally was delivered late by two weeks, and a further day when I had to wait in for delivery that didn’t arrive, with no apology, and then £2k of furniture delivered on a wooden pallet at side of road with pallet not even taken away. Terms and conditions are not lawful as the unusual delivery terms are not highlighted to customers which they have to be - simply stating “see our standard T&Cs” is not enough to be compliant when heavy furniture gets left by side of a road on a day which you didn’t agree to be delivery day.

The owner of the service did not apologise and it took several attempts for them to finally accept to take away the pallet (which couldn’t be used for other purposes as it was broken and had nails sticking out of it). Hermes refused to pick up the pallet as it’s effectively 10 kilos of rubbish so we still have the pallet littering our front garden.

30 de março de 2022
logótipo da Idyll Home

Resposta da Idyll Home

Hi Alla, we are sorry your expectations were not met on this occasion. I can see from our email correspondence that we did explain there would be a delay with the delivery, and this was further delayed due a mistake with Palletways and we apologise for their mistake. We do state it clearly on our delivery section that large furniture is often delivered on a pallet and the couriers do not always remove these, but we have arranged to have this removed for you.
Our customer service is regarded as excellent according to the reviews on Trustpilot and so this is clearly not the norm. We understand you have asked for a refund for £100 so that you can rent a car and take the pallet to the tip, whilst I am not sure this is within our responsibilities as a retailer we are looking into this for you.

Classificada 1 em 5 estrelas

i diddn't know that I had to pay some…

i diddn't know that I had to pay some more taxes and it was not written on the website nor in my account so I''l send you back and waiting for money back thks

11 de dezembro de 2021
logótipo da Idyll Home

Resposta da Idyll Home

Hi Lucia, unfortunately taxes are payable now on orders to Europe from the UK since Brexit, we do show this on the website but I understand it is not always that easy to know these things. We will of course refund you when the order is returned to us.
Idyll Home

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