My power diverter broke down after 18 months and despite claiming warranty for weeks they've now told me they creased trading on 13/1/26. Why they didn't tell me this when I first raised the issue ins... Ver mais
Immersun
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Leia as opiniões dos outros
I've am a great fan of the Immersun solar diverter, I've recently replaced my old unit after it diverted 10000 KwH of power over 10/11 years. Faultless performance so ordered a new one without hesi... Ver mais
I inherited an Immersun (with little info from the previous owner) when I moved into a new home 18months ago. Everything worked smoothly until a recent incident. Once I’d established contact (my web b... Ver mais
A empresa respondeu
We had an Immersun fitted recently. It appears to work well, so I've no complaints about its basic functionality. But there's a serious caveat. If you want to make use of the Immersun app to... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Immersun is a leading provider of energy-saving solutions for homeowners. Our mission is to help individuals and families reduce their carbon footprint and save money on their electricity bills. We are committed to providing our customers with quality products and service that are easy to use and reliable. Our flagship product, the Immersun device, is a smart energy controller that optimises the use of solar thermal energy in domestic hot water systems. By diverting surplus solar energy to heat the hot water cylinder, the Immersun device reduces the need to use electricity or gas to heat the water, resulting in significant energy savings. In addition to the Immersun device, we also offer a range of other energy-saving products, including EV chargers. Our team of experts is always available to help customers find the perfect solution for their needs. We pride ourselves on providing excellent customer service, and we are dedicated to helping our customers save energy and money. With Immersun, you can feel good about doing your part to reduce your carbon footprint and save money on your electricity bills.
Informações de contacto
Reino Unido
- www.immersun.co.uk
Excellent piece of kit for the price
Excellent piece of kit for the price. Easily installed and RSS cards work a treat for guests coming to stay.
Customer service was quick and responsive.
15 de novembro de 2023
Opinião espontânea
Resposta da Immersun
Glad to hear our kit is hitting all the right notes, especially for your guests! Quick service is our speciality. Happy charging! 🌟🔌
Best,
The Immersun Team
great customer service and ec charger…
great customer service and ec charger working better than any others ive bought
14 de novembro de 2023
Opinião espontânea
Resposta da Immersun
Fantastic to hear you're enjoying both our customer service and the EV charger! Outshining the rest - that's what we aim for. ⚡🚗
Cheers,
The Immersun Team 🌟🛠️
Poor instruction book made clear
My 9 year old Immersun instruction book was not very clear on how to activate a timed boost or how to use more than one timer. The service team were very helpful and sorted this out for me.
Hopefully the newer instruction book will have been edited to make it easier to understand by the customer
15 de novembro de 2023
Opinião espontânea
Resposta da Immersun
Thanks for your feedback! It's great to hear our team could help clear things up.
Best,
The Immersun Team 🌟🔧
Customer " service " is a misnomer
Like many recent reviews , I had an old version of the diverter , which lost it's display and was talked into buying the latest " improved " unit. On arrival this would not install , with an error saying could not find the immersion heaters . The old unit , which had been fixed , was replaced , and worked perfectly. I returned the new version to Immersun , which was tested , and returned to me " having no fault " It was fitted again , with exactly the same result . The old unit was refitted , and worked perfectly. Immersun would not accept responsibility saying the fault lay in the system outside the unit. Despite being asked numerous times how the old unit could work and the new one didn't , they chose not to answer . After 4 attempts installing the new unit by 4 different electricians and having the immersion heaters circuits tested as OK , I returned the unit for a refund. It was sent back to me with a message saying that as I had had it for nearly a year no refund was available and " discussion was closed" . I took the matter to the Small Claims court and my money was refunded by immersun at the abitration process . Form your own opinion about their products and customer service , but last time I checked reviews , 12% were 1 star with scathing comments about product and service. PS .. the old unit is still working , I have hard wired it to the remote sensor in the garage , removing the wifi bridge .
26 de setembro de 2023
Opinião espontânea
Resposta da Immersun
Dear Mr. Preston,
Your recent review on Trustpilot regarding your experience with Immersun has come to our attention. It is our duty to clarify the situation and address your concerns publicly.
Firstly, we acknowledge your dissatisfaction with the product you purchased and the subsequent service interactions. However, it is important to present the full context of the matter for the benefit of our customers and the public.
Your original purchase of the upgraded Immersun controller was made in good faith, based on its advanced features over the older model. Upon encountering installation issues, our team took your concerns seriously, as evidenced by the multiple communications and the return of the unit for testing – which, as per our rigorous quality control processes, was found to be without fault.
The gap in communication from your end between August 2022 and May 2023 is noteworthy. This suggests that the unit may have been functioning correctly during this period, or at the very least, did not present issues significant enough to warrant immediate action from your side.
Despite this, when you expressed continued dissatisfaction, as a goodwill gesture and in an effort to close the matter peacefully, we provided a full refund for a product nearly a year outside its warranty period. This decision was not an admission of fault but an attempt to maintain customer satisfaction and end what had become an increasingly challenging situation for our team.
As a small UK manufacturing company with a dedicated and intimate team, we strive to maintain a positive work environment and healthy relationships with our customers. It is regrettable that your review, posted after the resolution of your case, paints a different picture and potentially misleads others.
We want to reassure our customers and the public that Immersun is committed to high-quality products and customer service. We take all feedback seriously but must also stress that legal action and public defamation are not standard nor effective means of resolving customer service issues.
Your continued focus on this matter, despite a full refund and resolution, is perplexing. While we respect your right to share your opinion, we must also protect our business and employees from undue stress and reputational harm. We urge you to consider the impact of your actions and to move forward as we have done.
In conclusion, we hope this response clarifies the situation for others reading your review. Immersun has acted in good faith throughout this process, and we maintain our commitment to providing quality products and service. We ask that you refrain from further public disparagement and allow our team to continue their work in a positive environment.
Excellent service
Excellent service, took time to research manuals for obsolete products and emailed them to me!!
2 de novembro de 2023
Opinião espontânea
Resposta da Immersun
Delighted to have been of help, especially with the classics! Our service team loves a good treasure hunt for manuals. Enjoy your Immersun journey! 📚✨
Best,
The Immersun Team 🌟🛠️
Our first Immersun blew after about 3…
Our first Immersun blew after about 3 years which we bought with the solar panels. I enquired about repairing it but was talked into the ‘improved’ version from Immersun, direct from the manufacturer. This one has lasted just over 3 years and has blown up. Immersun offered yet another ‘improved’ unit for £450 or a repair for approx £200. I am trying to repair it myself being an electronics engineer but the SMD’s are tricky to work on. I will not buy another one of these ever again. There are far cheaper devices on the market, some with a 10 year warranty which I will buy should my repair fail. My advice is shop around for a cheaper device with a longer warranty.
9 de outubro de 2023
Opinião espontânea
Resposta da Immersun
Dear Ashley,
Thank you for taking the time to share your experience with Immersun products. We are genuinely sorry to hear about the issues you’ve encountered with our units.
We understand your frustration with the lifespan of the products you've purchased. It's disappointing to hear that the units did not meet your expectations or our own standards for durability. At Immersun, we continuously work to improve our products, and feedback like yours is crucial in this process.
Regarding your decision to seek alternative products, we respect your choice as a consumer to explore options that best suit your needs. We believe in the value and quality of our products, but we also understand that each customer's situation is unique.
As an electronics engineer, your attempt to repair the unit is commendable, though we must caution that self-repairs can be challenging and may affect any remaining warranty or support options.
We wish you success in your repair efforts and in your future endeavours. Should you need any assistance or decide to reconsider our products in the future, our team is always here to help.
Best wishes,
Customer Service Team, Immersun
Worked great for a few years then blew
Worked great for a few years then blew. Burnt out a part and blew the fuse. What I spent on the unit I’ve about broke even on free hot water.
4 de outubro de 2023
Opinião espontânea
Resposta da Immersun
Dear Drew,
Thank you for sharing your experience with our product. We are glad to hear that the unit worked well for you initially, but are concerned to learn about the issues you encountered later.
It's unfortunate that the unit experienced a failure after several years of service. We always aim for our products to deliver long-term value, and it seems in this instance, it fell short of both your expectations and ours.
Regarding your cost analysis, we're pleased to know that the unit helped you break even on free hot water, though we understand that the eventual failure of the product might overshadow this benefit.
We appreciate your feedback and hope that we can be of service to you in the future, should you choose to give our products another chance.
Best regards,
Customer Service Team, Immersun
Excellent support: knowledgeable, patient & helpful
In 2015 upgraded our domestic CH/HW system including the install of a twin coil unvented hot water tank. The intention was then to install solar PV and additionally solar thermal HW – green and energy security.
Some challenges re fitting roof solar thermal panels and opted to take advantage of otherwise `wasted` energy exported to grid to install Immersun diverter. This device has worked really well for the 8 years:-
• The diverter was a substantial cost saving over the solar thermal panels.
• For several months a year we heat our hot water at nil cost and helps for the remainder of the year. This makes me smile!
• With the subsequent installation of a smart meter it has been reassuring to monitor how responsive, particularly on partially cloudy days, the unit is to availability of spare electricity.
Having performed without missing a beat as promised for 8 years the main unit (have a wireless sensor) then failed to work correctly. The original contractor attended twice but failed to resolve.
Advice, guidance and support over the phone resolved issue and I was impressed with the service (Anish). I could not have asked for more.
17 de agosto de 2023
Opinião espontânea
Resposta da Immersun
It's always a pleasure to hear such glowing feedback, especially about the long-term performance and cost savings of our Immersun diverter. Smiles all around for those nil-cost hot water months! 😊
A big shoutout to Anish for delivering top-notch support. We're here to keep things running smoothly, so you can keep enjoying that smart, green energy.
Here's to many more years of efficient energy use and making the most of those sunny (and partly cloudy) days!
Best,
The Immersun Team ☀️💧🌟
Dont buy Immersun solar converter
I believe this product is useless. it is difficult to install, the support is lacking, it is impossible to discover the savings made, if any, the cost of the unit will never be recovered. We have had it uninstalled as there is more benefit from FIT payment than Immersun.
16 de agosto de 2023
Opinião espontânea
Resposta da Immersun
Dear Mike,
We're sorry to hear about your dissatisfaction with the Immersun solar converter. It's concerning to us that your experience with our product and support did not meet your expectations.
Ease of installation and clear, helpful support are key priorities for us, and we regret that you found the process challenging. We continuously work to improve our installation guides and customer support to assist our users more effectively.
Regarding the cost-effectiveness and savings potential of our product, we understand that the financial benefits can vary based on individual circumstances and energy usage patterns. It’s unfortunate that in your case, the product did not provide the expected return on investment. We appreciate your candid feedback as it helps us in refining our products and services.
We respect your decision to explore other options that better suit your needs, such as the FIT payments. Please know that our team is always available should you have any further questions or need assistance in the future.
Thank you for giving Immersun a try, and we wish you all the best in your future energy-saving endeavours.
Warm regards,
Customer Service Team, Immersun
Avoid this company at all cost
Avoid this company at all cost. I have tried three different units. One failed to power on straight out the box. Immersun sent a replacement within a week to be fair. Unfortunately within a couple of months this unit burnt out. The replacement has again caught fire this morning. Three units within a year the original cost £500. Avoid !!!
17 de julho de 2023
Opinião espontânea
Resposta da Immersun
Dear Customer,
We are truly concerned to read about your experience with multiple units from our company. The safety and reliability of our products are of utmost importance to us, and it appears that your experience has been far from our standards.
We appreciate your acknowledgement of our attempt to provide a timely replacement.
We understand your decision to advise others to avoid our company based on your experience. Please rest assured that your situation is not common and we are committed to resolving it to the best of our ability.
Once again, we apologise for the distress and inconvenience caused.
Sincerely,
Customer Service Team, Immersun
Immensely frustrated …
Immensely frustrated with the poor customer service. I have had an outstanding question on their ticket system since February (and it’s now June) and keep getting the response that there are ‘no updates as yet from the developer’. All I’m seeking is a definition of the web reporting categories which don’t currently appear to make sense. Surely a developer doesn’t need to take 4 months to respond?? The only avenue to complain is with the email ticket system through which I keep getting the same answer……A good product let down by very poor service.
Thank you for replying to me even though it is several more months after my review. However, despite the apology, you still haven’t been able to answer the basic question. This leaves me having spent several hundred pounds on equipment to read my usage but without any guidance on how to interpret your definitions….so overall my investment is virtually useless. Very hard to recommend the product or customer service on this basis
13 de junho de 2023
Opinião espontânea
Resposta da Immersun
Dear James,
Thank you for taking the time to provide feedback on your experience with our customer service. We're genuinely sorry to hear about your frustration, particularly regarding the prolonged response time to your query.
It is concerning to us that your request for information about the web reporting categories has not been addressed in a timely and satisfactory manner. A delay of four months is indeed not typical of our service standards, and we understand how this can be both confusing and frustrating.
We are committed to improving our response times and the effectiveness of our customer support. Your feedback is a crucial part of this process, and we assure you that we will take the necessary steps to prevent such delays in the future.
Please accept our apologies for the inconvenience this has caused.
We appreciate your patience and hope to regain your confidence in our service.
Warm regards,
Customer Service Team, Immersun
I highly recommend Immersun
As a homeowner, I was looking for a way to reduce my carbon footprint and save money on my electricity bills. Immersun's team helped me find the perfect solution, and I am extremely happy with the results. Their products are easy to use, reliable, and have helped me save a significant amount of money. I highly recommend Immersun to anyone looking to save energy and money.
3 de janeiro de 2023
Resposta da Immersun
Brilliant to hear that you're reaping the rewards of going green with Immersun! Saving the planet while saving on bills is what we love to see. Thanks for the high recommendation and for being a part of the energy-saving journey. 🌍💡💚
Best,
The Immersun Team 🌟
Failed after 18 months.
Failed after 18 months due to an internal flash over. On inspection it looked like a poorly trimmed component lead had been the source of long term arcing, which eventually led to a flash over.
Immersun were not supportive and they offered a no guarantee repair attempt for £180, but I reckoned that the damage was too bad and that this would be a waste of money.
I bought a Myenergi Eddi for less than £400 and it comes with wireless connectivity built in. It’s running well.
Sorry Immersun, you need to look carefully at your reliability and your specific responses. You could have used my failed device as a valuable learning experience.
22 de fevereiro de 2023
Opinião espontânea
Resposta da Immersun
Dear William,
We are sincerely sorry to hear about the failure of your Immersun unit after 18 months. Understanding and learning from our customers' experiences are crucial for us, and we regret that your unit experienced an internal flashover.
We take such feedback seriously, as it helps us to continuously improve our products.
We regret that our offered solution did not meet your expectations. Our intention is always to provide effective and reasonable options for repair or replacement, but we understand your decision to seek an alternative.
Your suggestion to use the failed device as a learning opportunity is valuable. We assure you that we will review and learn from this incident to enhance our products and services.
We appreciate your feedback and are sorry to see you go as a customer. We wish you all the best with your new device and hope that you might consider Immersun again in the future under improved circumstances.
Best regards,
Customer Service Team, Immersun
Very patient and fixed me quick
Very patient and fixed me quickdoes I did not say this, I said does not work and not much help. It still does not work!!
24 de abril de 2023
Opinião espontânea
Resposta da Immersun
Speedy and patient - that's our motto! Glad we could get you up and running in no time. Thanks for the shout-out! ⚡🚀
Cheers,
The Immersun Team 🌟
Fast response to my query and clear advice you cant ask for more.
fast response to my query and good clear advice, you cant ask for more.
17 de abril de 2023
Opinião espontânea
Resposta da Immersun
Thanks for the fantastic feedback. 😊💡
Best regards,
The Immersun Team 🌟
The diverter that never worked
Sadly bought a Solar diverter and from installation of failed. It was returned and Repaired!! However again after installing it did not work saying the immersion heater was faulty. It was returned again with the response of no fault found. I replaced the immersion heater twice and new cabling but it still failed
I now have a never functioned diverter that has cost me in excess of £400 the Immersun have washed their hands of.
I have now bought a MyEnergy Eddi and it worked perfectly on the same install.
12 de abril de 2023
Opinião espontânea
Resposta da Immersun
Dear Reviewer,
Thank you for taking the time to share your experience with our solar diverter. We are truly sorry to hear that the product did not meet your expectations and that you faced ongoing issues with its functionality.
We have attempted to look into your case further to provide a more personalised response and support. However, we have not been able to verify your purchase details or match them to any existing customer records, as we haven’t received the requested order confirmation or other verifying information.
At Immersun, we are committed to addressing all customer concerns and providing effective solutions. Without the necessary information, it becomes challenging for us to investigate specific cases thoroughly and offer the appropriate assistance.
We understand your frustration and the decision to switch to an alternative product. We are continuously working to improve our products and services, and feedback like yours is invaluable in this process.
Once again, we apologise for any inconvenience you have experienced, and we wish you success with your new setup.
Best regards,
Customer Service Team, Immersun
The new app is not working with many…
The new app is not working with many problems. If you want to control remotely and or see current or historic data it’s impossible. If you just want a diverter then it works from the front panel. I would not buy this manufacture again because of the badly working app.
11 de abril de 2023
Opinião espontânea
Resposta da Immersun
Dear John,
Thank you for your feedback regarding our new app. We're sorry to hear that you're experiencing difficulties with its functionality.
We are actively working to address the issues within the app to improve remote control and data visibility features. Your specific feedback is very valuable as it helps us identify and prioritise the most critical areas for improvement.
In the meantime, we're glad to know that the diverter itself is functioning correctly via the front panel, but we understand that the app's performance is a significant aspect of the overall user experience.
We apologise for the inconvenience this has caused and hope to resolve these issues promptly.
Sincerely,
Customer Service Team, Immersun
Just three years old failed Brocken…down my immersun
Just three years old failed Brocken internal wire burnt out second immersun has failed unhelpful
Staff will not bye again.
Waste of money they have no fitting
Service
21 de março de 2023
Opinião espontânea
Resposta da Immersun
Dear Customer,
Thank you for sharing your concerns about your Immersun unit.
We have taken your feedback regarding our customer service seriously and are keen to address any shortcomings in our support. However, upon reviewing our records, we've been unable to locate any details corresponding to your case. We've previously requested additional information, such as order confirmation, to help us identify and resolve your issue effectively. Unfortunately, we have not received this necessary information.
Without these details, it becomes challenging for us to investigate your specific case and offer the appropriate assistance.
Kind regards,
Customer Service Team, Immersun
Excellent friendly service
Excellent friendly service, very knowledgeable and patient.
20 de março de 2023
Opinião espontânea
Resposta da Immersun
Thank you for your kind words! 😊 We're thrilled to hear that you found our service excellent, friendly, and knowledgeable. We take pride in providing top-notch support to our valued customers. 🤝
Warm regards,
The Immersun Team 🌞
Quick, accurate and relevant tech support
Wow! When my Immersun came up with a funny message, I thought it was the end. However, I tried the Immersun tech support and they have been brilliant (this means patient and using words of less than 1 syllable!). They managed to talk (easy notes) me through all necessary procedures. So happy that my unit is working again - thanks so much to Immersun tech support.
18 de março de 2023
Opinião espontânea
Resposta da Immersun
Thank you for the kind words! We're here to make your experience as smooth as possible, and it's great to hear that our team delivered excellent and friendly service. 😄🤝
Warm regards,
The Immersun Team 🌟
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