IMO Car Wash - Whitehaven Opiniões 16

TrustScore: 3 em 5

3,1

Preston Road, CA28 9DL Whitehaven, GB


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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

when I pulled up, the worker was very abrupt, didn't speak much English and kept shouting at me about moving my car forward and when I did he would shout and say to far. it's extremely hard to know ho... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

The personnel was good, but I was disappointed that my rims were not sparkly clean after paying £20 for a wash. The car also has some unwashed spots. I was more disappointed because I reached out on... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Lavagem de carros

Escrito pela empresa

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Informações de contacto

  • Preston Road, CA28 9DL, Whitehaven, Reino Unido

3,1

Aceitável

TrustScore: 3 em 5

16 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 2 em 5 estrelas

Good personnel, Wash not perfect.

The personnel was good, but I was disappointed that my rims were not sparkly clean after paying £20 for a wash. The car also has some unwashed spots.
I was more disappointed because I reached out on Instagram with the complaints(with pictures) and I got no response.

19 de abril de 2026
logótipo da IMO Car Wash - Whitehaven

Resposta da IMO Car Wash - Whitehaven

Babatunde Mustapha,

We appreciate your feedback and regret that our wash did not meet expectations, especially regarding your rims. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Classificada 5 em 5 estrelas

Good service

12 de janeiro de 2026
logótipo da IMO Car Wash - Whitehaven

Resposta da IMO Car Wash - Whitehaven

Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash

Classificada 2 em 5 estrelas

Rude attendant

The car wash was fine. The member if staff was rude in front of my 10yo daughter.
Id pulled to one side at the entrance to the car wash plenty of room to get past and not causing an obstruction to load the app and pay. The attendant the appeared waving his hands frantically in my direction. When I pulled upto the stary of the wash, he rudely syarted to "tell me off " and didnt allow me to explain. When I asked him to stop. He continued to berate me, pointing to non existent signs. It was embarrassing and rude in front of my daughter and other customers.

13 de março de 2026
logótipo da IMO Car Wash - Whitehaven

Resposta da IMO Car Wash - Whitehaven

Graeme Thompson,

We appreciate you bringing this to our attention. We're sorry a staff member was rude to you in front of your daughter. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Classificada 2 em 5 estrelas

Still dirt on car

Still dirt on car. Paid £10 for wash. Had to wash again when I got home.

4 de março de 2026
logótipo da IMO Car Wash - Whitehaven

Resposta da IMO Car Wash - Whitehaven

Many Thanks for your review. Please contact us so that we can investigate further. Customer-Services@imo-carwash.co.uk

Classificada 2 em 5 estrelas

The washes themselves are ok

The washes themselves are ok, the staff (or one staff member in particular) on the other hand are rude and ignorant.

5 de fevereiro de 2026
logótipo da IMO Car Wash - Whitehaven

Resposta da IMO Car Wash - Whitehaven

customer,

We appreciate your feedback. We're sorry to hear that you experienced unfriendly service. We will address this to ensure a better experience in the future.

IMO Car Wash

Classificada 2 em 5 estrelas

Good car wash but extremely rude staff

The car wash was good but the experience wasn’t. One of the guys was extremely rude. Don’t understand how someone like him is employed. Wouldn’t be using it again.

24 de janeiro de 2026
logótipo da IMO Car Wash - Whitehaven

Resposta da IMO Car Wash - Whitehaven

KK,

We appreciate you bringing this to our attention. We're sorry to hear that you had a negative experience due to the behavior of one of our team members. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Classificada 2 em 5 estrelas

Very rude and impatient attendant at…

Very rude and impatient attendant at Whitehaven.

He was very annoyed because I used the QRCode. He should warn his customers that he does not want us to use this before we get to it. How else would we know.

10 de janeiro de 2026
logótipo da IMO Car Wash - Whitehaven

Resposta da IMO Car Wash - Whitehaven

customer,

We appreciate your feedback and regret that your experience was not satisfactory. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Classificada 1 em 5 estrelas

Miserable person who was the attendant

Miserable person who was the attendant. There was lots of parts of the car still dirty. The old owners years ago used to use the brush to do front & rear windows, then also do the Lower parts of the car which the machine can’t reach. I think the attendant needs some customer service training. I will never go back. The drive through at Lloyd Kia Lillyhall is way better and cheaper. Also has no Miserable attendants !!

10 de janeiro de 2026
logótipo da IMO Car Wash - Whitehaven

Resposta da IMO Car Wash - Whitehaven

Scott,

We appreciate you taking the time to share your experience. We're sorry to hear that the service and the cleanliness of the car wash did not meet your expectations. We'll address your concerns about the attendant's customer service and the quality of the wash with our team. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Classificada 3 em 5 estrelas

people skills, broken bar

when I pulled up, the worker was very abrupt, didn't speak much English and kept shouting at me about moving my car forward and when I did he would shout and say to far. it's extremely hard to know how far he wanted to me to go but I feel his people skills weren't amazing and it could've been rectified with a bit more people skills. also the end bar that goes up. had a massive rubber bit hanging off that was scraping all over my car until it fully lifted up.

4 de janeiro de 2026
logótipo da IMO Car Wash - Whitehaven

Resposta da IMO Car Wash - Whitehaven

Allanah boyle,

We appreciate you bringing this to our attention. We regret that your experience wasn't ideal due to communication difficulties and potential damage to your vehicle. We'll address the concerns about our team member's communication style and the equipment's condition to ensure better service in the future.

IMO Car Wash

Classificada 2 em 5 estrelas

The car body looks good

The car body looks good. But the wheels were still dirty. I could do a better job with a sponge and bucket of hot water. For 19 pound its a very disappointing job

27 de dezembro de 2025
Opinião espontânea
logótipo da IMO Car Wash - Whitehaven

Resposta da IMO Car Wash - Whitehaven

Please can you get in touch with us directly on the following email so we can gather more details?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Classificada 4 em 5 estrelas

Quick and efficient service

Quick and efficient service

28 de novembro de 2025
logótipo da IMO Car Wash - Whitehaven

Resposta da IMO Car Wash - Whitehaven

David ,

We appreciate your feedback and are glad our service was quick and efficient for you.

IMO Car Wash

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