InternetTY Ltd Opiniões 191

Resposta da InternetTY Ltd

Há 3 dias

Good evening,

We’re very concerned to read this, as the experience you’ve described is not representative of how the service performs.

We have reviewed our recent support interactions and have been unable to locate any contact or fault report matching this issue. If you are experiencing speeds of 50Mbps on a 900Mbps service, this is not normal behaviour and would require investigation — however, this has not been raised with us through our support channels.

For clarity, speeds achieved over WiFi are dependent on the device and environment, but a result as low as this would typically indicate a device, WiFi, or internal network issue rather than the broadband service itself.

We have already attempted to make contact via Trustpilot to obtain your details so we can investigate properly. If you are a customer, we would strongly encourage you to contact us directly so this can be resolved — this is not something that can be diagnosed or fixed via a review.

We are ready to assist and will prioritise this as soon as we are able to identify your account.

Kind Regards

Sarah White

Resposta da InternetTY Ltd

Há 5 dias

Thank you so much for taking the time to leave such a fantastic review!

We’re absolutely delighted to hear how positive your experience was with Dave. He’s a real asset to the team, and it’s great to know he made the installation process feel relaxed, straightforward, and thorough from start to finish. Taking the time to ensure everything is set up properly and clearly explained is exactly the level of service we aim to deliver.

We’ll be sure to pass your kind words on to him—it will mean a lot.

If you ever need anything at all, please don’t hesitate to get in touch. Thanks again for your recommendation!

Resposta da InternetTY Ltd

3/04/2026

Thank you very much for your kind words and for taking the time to leave us a review!

We’re really pleased to hear that you’re happy with your new broadband service and that both our Customer Services team and engineers have made a positive impression. Providing a smooth experience from start to finish is exactly what we aim for, so it’s great to know that’s been reflected in your journey with us.

If there’s ever anything we can do to turn that 4-star experience into a 5-star one, please don’t hesitate to let us know — we’re always here to help.

Thanks again for choosing InternetTY!

Resposta da InternetTY Ltd

30/03/2026

Thank you so much for sharing your experience — we really appreciate you taking the time to leave such a detailed review.

We’re sorry to hear about the difficulties you had previously, especially around speeds and the cancellation process — that sounds incredibly frustrating. We’re so pleased that since switching to InternetTY, you’ve seen the difference in both performance and value, which is exactly what we aim to deliver.

It’s also great to hear that our team could step in and help resolve the billing issue for you. We know how stressful situations like that can be, so we’re always here to support our customers when it matters most.

Your recommendation means a lot to us, and we’re delighted you’re enjoying the service and support from our local team.

Thanks again for choosing InternetTY!

Resposta da InternetTY Ltd

27/03/2026

Thanks so much for the fantastic review—we really appreciate you taking the time to share your experience!

It’s great to hear that the team was able to walk you through your renewal options clearly and without any pressure. We always aim to keep things straightforward and make sure you feel confident you’re getting the right deal.

We’re also really pleased that the service has been consistently reliable for you—that’s exactly what we strive for.

Thanks again for choosing InternetTY and for your recommendation—it genuinely means a lot!

Resposta da InternetTY Ltd

25/03/2026

Thank you for such an incredible review — we really appreciate you taking the time to share your experience.

It’s fantastic to hear everything was up and running so quickly and that the support met your expectations, especially given your professional background. I’ll make sure Brady sees your feedback — he’ll be absolutely chuffed with that.

We’re here whenever you need us, and thanks again for the kind words!

Resposta da InternetTY Ltd

25/03/2026

Thank you so much for the fantastic review — it really means a lot to us.

We’re delighted to hear you’ve had such a positive experience, both with the service and the support. I’ll be sure to pass your kind words on to Brady — he’ll really appreciate the kind words

If there’s ever anything you need, we’re always here to help. Thanks again for the recommendation!

Resposta da InternetTY Ltd

Actualizada a 19/03/2026

We’re really sorry to read this — we can completely understand how frustrating that experience must have been, especially when you rely on the service for both work and TV.

We’ve tried to locate your account based on this review but haven’t been able to confidently match your details, so we haven’t been able to review your specific connection just yet. We’d really like to change that and go through everything with you properly, so please do drop us an email at team@internetty.uk with your details.

In terms of the outages you’ve mentioned, we do want to provide some context. If you are connected via OFNL, a number of the recent incidents (including the one referenced) were related to the wider network infrastructure rather than something specific to our platform. In those cases, the impact would unfortunately be the same regardless of the provider using that network. That said, we absolutely recognise that from your point of view, it’s our service you’re using — so the experience is what matters most.

We do always aim to keep our status page updated as quickly as possible and provide clear communication throughout incidents. We appreciate your comments around delays in updates and getting through to us — that’s not the level of service we aim to provide, and we’ll be taking that feedback on board.

Regarding call wait times and the website issues during the outage, these are likely linked to high demand at the time, but again, we understand how frustrating that is when you’re trying to get answers.

We’d really welcome the opportunity to review your service in full, talk through each of the incidents you’ve experienced, and provide clear explanations around what’s happened — as well as discuss anything we can do to improve things for you moving forward.

Thanks for taking the time to leave your feedback — even when it’s critical, it’s genuinely valuable to us.

Kind Regards
InternetTY Team

Resposta da InternetTY Ltd

19/03/2026

Thanks for taking the time to leave such a detailed review — we really do appreciate it, and we’re glad to hear you’ve been generally impressed with both the service and the way we’ve handled things when issues have cropped up. Transparency is something we place a lot of value on, so it’s great to see that’s come across.

We also want to acknowledge your comments around pricing and loyalty. We completely understand how that can leave a sour taste, and that’s certainly never our intention.

We have tried to give you a call and also reached out via email to talk this through, but haven’t managed to catch you just yet. The reason we wanted to speak is because there’s a bit more context behind how our pricing is structured.

In short, while some of our newer packages may appear cheaper on the surface, they’re built differently to older plans — for example, separating out router costs and working on shorter-term pricing, which can change after the initial contract period. In many cases, the total cost over time is actually very similar (or sometimes higher), and your current agreement benefits from fixed pricing for the full term, regardless of any future changes.

When it comes to upgrades, the options available are tied to the original contract structure rather than newer promotional pricing, which is why there can be a difference compared to what new customers see today.

That said, we do genuinely value your custom and feedback like this is important to us. If you’re open to it, we’d really like to talk it through properly and make sure everything is as clear and fair as possible — so please feel free to come back to us or reply to the email we’ve sent.

Thanks again for your honest feedback and for the 4-star review — it really does mean a lot.

Kind Regards
InternetTY Team

Resposta da InternetTY Ltd

4/03/2026

Thank you so much for the lovely review — it really means a lot.

We’re delighted to hear that both Jamie and Brady were able to support you through getting your mum’s broadband and home line set up in her new home. Patience and clear communication are so important during a move, so it’s great to know that came through.

We truly appreciate the recommendation — and thank you for choosing InternetTY!

Resposta da InternetTY Ltd

23/02/2026

Thank you for the fantastic review!

We’re really pleased to hear your installation was smooth and that the house move was completely frictionless — being able to plug in and go with zero interruption is exactly what we aim for. It’s also great to know the service has been fast and reliable.

Thanks again for the recommendation and for choosing InternetTY!

Resposta da InternetTY Ltd

23/02/2026

Thank you so much for the fantastic feedback and for being with us for 3–4 years! That kind of loyalty means a huge amount to us as a local provider.

We’re really pleased to hear our quick, responsive support continues to deliver the level of service you expect. Long-term customers like you are exactly why we do what we do.

Thanks again for the kind words and for supporting InternetTY!

Resposta da InternetTY Ltd

13/02/2026

Thank you for the fantastic review, Paul — we really appreciate it!

We’re delighted to hear the installation was quick and helpful, and that you’re enjoying superb speeds. That’s exactly the experience we aim to deliver.

Thanks again for the recommendation and for choosing InternetTY!

Resposta da InternetTY Ltd

6/02/2026

Thank you for the great review and for your patience during the setup process.

We appreciate that the initial connection took a little longer than expected, but we’re really pleased to hear everything was installed smoothly and that our engineer was able to come straight back out to get the booster sorted — and replaced — so quickly. Making sure you’re fully up and running is always our priority.

Thanks again for the recommendation, and welcome to InternetTY!

Resposta da InternetTY Ltd

3/02/2026

Thank you for such a great review and for being with InternetTY for the past few years — that really means a lot to us.

We know how critical a stable connection is when you work remotely, so it’s fantastic to hear that the reliability and speeds have been a big step up compared to your previous providers. We also appreciate your understanding when wider, third-party network equipment has an impact — thankfully those occasions are few and far between.

We’re genuinely sorry we won’t be able to support you at your new address, but we’re very grateful for your loyalty and kind words. We wish you all the best with the move, and hopefully our paths cross again in the future.

Kind Regards

InternetTY Team

Resposta da InternetTY Ltd

29/01/2026

Thank you for sharing your experience and for choosing InternetTY — we really appreciate it.

We know moving from Openreach to an OFNL network can feel like a big decision, so it’s great to hear that seven months on, you’re happy with the choice you made. We’re glad the value of the package, accessibility of our support team, and advance notice around maintenance or outages have been helpful.

Thanks again for your feedback, and if you ever need anything, we’re always here to help.

Resposta da InternetTY Ltd

29/01/2026

Thank you very much for taking the time to leave such a thoughtful and detailed review — we really do appreciate it.

We’re delighted to hear that our support process, response times, and overall approach stood out from the start, and that our team were able to guide you through the initial setup with clarity and patience. It’s especially great to know that everything is now running fast, stable, and reliably.

We also understand the added considerations that come with new-build properties and OFNL restrictions, particularly when specific requirements like IPv6 and smart home compatibility are involved. We’re glad your research led you to InternetTY and that we could support your needs from day one.

Thank you again for the recommendation — especially as someone who values reviews when making informed decisions themselves. Feedback like this means a great deal to the whole team.

Resposta da InternetTY Ltd

28/01/2026

Thank you so much for taking the time to leave such a detailed 5-star review — it genuinely means a lot to us.

We’re really pleased to hear you’re getting the full speeds you signed up for and that the value for money stood out straight away. Keeping pricing fair and transparent (with no yearly price hikes) is something we’re very passionate about, so it’s great to see that recognised.

It’s also lovely to hear your feedback on the installation, support responses, and our maintenance updates. We believe customers should know exactly what’s happening on the network, rather than being left in the dark with generic messages.

Thanks again for choosing InternetTY — we’re glad to have you with us, and we’re here if you ever need anything.

Kind Regards

InternetTY Team

Resposta da InternetTY Ltd

28/01/2026

Thanks for the great feedback! We’re really glad we could get your ticket resolved quickly. Fast, effective support is exactly what we aim for at InternetTY. If you ever need anything else, you know where we are!

Resposta da InternetTY Ltd

28/01/2026

Thank you for such a fantastic review — we really appreciate you taking the time to share your experience.

We’re delighted to hear that the Wi-Fi Wide installation met your requirements and that the project ran smoothly from initial planning through to calibration and handover. Supporting you through the funding application and ensuring clear, friendly communication throughout (especially over a busy Christmas period) is exactly the level of service we aim to deliver.

It’s great to see the results speaking for themselves too — achieving over 800 Mbps without any ground works is a brilliant outcome.

Thank you again for the recommendation and for choosing InternetTY. We’re always here if you need us.