i p s Opiniões 304

Merchant processing is offline for weeks now. the only message Ovri send us that there is a problem with their bank and they will inform us when it is solved. But no further information and complete silence from the Ovri support crew. I asked if our account is suspended due the the products we sell, but no that is / was not the problem. We hope we still get our account back, but I fear for the worst.
The worst part is, that if you want to have an account You need to send in a lot of information. they want to know everything, but when you need information about this current matter THEY GIVE NO ANSWERS, why?

Plus aucune transaction n'est acceptée depuis un mois et demi. Ils ne nous ont pas tenu au courant à l'avance, ni lorsque c'est arrivé. Ils ont mis un mois à répondre à mes messages pour répondre par "oui le prestataire ne fonctionne plus ça devrait bientot etre réglé". Bientôt réglé, un mois après, sans prévenir et sans donner de nouvelles ? N'importe quel prestataire de paiement sera mieux que Ovri / Moneytigo. A fuir !

Ne souscrivez pas l’argent stocké s’est volatilisé et AUCUNE réponse ou explications de leurs part UNE HONTE

Cela fait plus d'un mois qu'ovri ne réponds plus aux messages, je pense qu'ils sont en train de cesser l'activité ou que la transaction avec moneytigo a merdé quelque part.

Ne fonctionnent plus depuis 1 mois et zero service apres vente , injoignable par tous les moyens possible !!

The service stopped working in Mid January.
We have had no notification of why. Nobody responds to the messaging service in the app. When a payment is attempted it says that payments can not be accepted until February 9th...
February 9th has come and gone... The message is still the same, the service is for museum tickets... So what is the issue? The lack of communication is totally unacceptable. They are totally uncontactable!

Your response is very weak.
How does selling tickets for a museum amount to this response... Really lame! I don't recommend your services!

They cut the service and nobody answer you.

Ovri is not working anymore. Every time a client tries to make a purchase appears this message:
Autorización declinada !
Payment unavailable until 09 February 2023

There's no response from Ovri's team.
Bad experience

Funds held hostage and complete lack of communication.

Done a payout on january 4th and have been waiting for it since. January 27th, I suddenly find the credit card payment gateway is'nt working anymore and that it got blocked. Sent them countless e-mails, websites through their communication software but no responses.

Wrote a previous review and turned out they had done all of this because they needed me to send over a few invoices. No communication about funds being held hostage because of this, or payment system getting frozen. Only reason I found out was because of leaving a previous review.

Go back to the present, i've uploaded everything correctly as they asked well over 2 weeks ago. Sent them countless e-mails to reinstate my account/pay out me frozen funds but no responses anymore whatsoever. The only method of getting a response from this company seems to be through Trustpilot, all other sources are being completely ignored.

Conclusion: funds still held hostage, can't use payment gateway and no communication whatsoever, sent 7 e-mails by now and opened multiple support chats without responses in my account.

EDIT 23/02 for reaction of Ovri:

I have already provided everything on the 23th of January, you are just not responding or opening anything. I have sent over 10 e-mails so far with everything, and have opened multiple chats though your in-site messaging tools.

You do not respond to any single one of them, I have provided everything a long time ago. You are simply holding my funds hostage now without communication and it appears to me that i'm getting scammed for my balance.

Idem message précédent. Tous les paiements échouent et aucune réponse via le support. Une Cata...

Nos dejó de funcionar sin previo aviso hace dos semanas, sin ningún aviso y ninguna explicación.

Nos hemos intentado poner en contacto con ellos muchas veces a través del soporte técnico interno que supuestamente es 24/7 y por correos electrónicos, SIN RECIBIR NINGUNA RESPUESTA.

Hasta el momento funcionaba bien, pero ahora nos han dejado colgados con las operaciones sin resolver.

Lo dejamos por aquí, a ver si así contestan.

Card payments stopped working without notice more than 2 weeks ago. Appalling customer service, nobody seems to care, no updates on if/when service will be reinstated. Loosing business as not able to accept card payments any longer.

A fuir, des messages envoyés depuis plus d’une semaine et le support ne répond pas. Toutes les paiements échouent et ça ne semble pas leur poser problème. Une catastrophe !

In the beginning, I wrote a negative review as there was a lack of communication. Our funds disappeared and the service stopped working overall. However I took the negative review down - and here is the reason why:

We were approached in a professional way and were explained the root of the problem. Our funds have been sent to our corporate account. Definitely there is a problem that the service is not working, but we were promised that it will be resolved, At the end of the day Moneytigo - OVRI is a much cheaper alternative to other payment solutions. For us, the main thing is that our funds were not misplaced and were returned to us safely. I understand that it is a small company and they have their hardships. I hope they find partners within the financial sphere and resume their business activity.

Desde el dia 13/01/2023 no podemos operar desde nuestro TPV virtual. Rechaza todas las tarjetas. Nunca hemos tenido problema, pero desde ese día no funciona. No responden en el chat del servicio técnico ni contestan email. Muy mal servicio de soporte técnico.
RESPUESTA:
I understand that they have to adapt to the new regulations, but that does not exclude that they cannot answer in the technical service chat or notify the change in regulations in advance, since from the beginning they have always been sold as support for companies that sell CBD products.
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If we remove all CBD products from our website, can we continue to operate?
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Please, put more resources in the technical support chat. Thanks

Excelent. Hope we can resume service very soon. Kind regards,

I have used the service for about 1 year without any particular problems, except for the absent customer assistance. Suddenly, they could no longer handle my type of trade and stopped the service without warning me, I only got my money back after a negative review on this site, because customer support is absent.

We went to a website for a $95.23 purchase and the transaction was DECLINED even though there is more than enough to cover it however we said the hell with it and paid with the merchants bitcoin checkout (which was not tied to MoneyTigo and done deal until I noticed MoneyTigo was holding $95.23 as of this post 5 days later they are still holding my funds. Many form contacts have gone unanswered and no phone number. company said they could do nothing about it and I said yes you can and I will be posting reviews about it. I posted screenshots on our other website 420 growers . net for medical MJ users. My advise is stay AWAY from any company that uses them if unsure ask because holding funds for regular joe may need funds for necessities and not be available because of them holding money. Think about this folks how can they hold money when a transaction is declined the longer they hold money from many many people they draw interest before you can g et it back which is illigal.

Update on rebuttal I proved my case with screenshots after these remarks I will not entertain anymore comments.

I contacted the merchant they said wasn't anything they could do because you actually put the hold on you pretty much admitted everything I said in the complaint I wrote them on
01/16/2022 17:44:20
The sale was made right at
01/15/2022 04:48:29
I contacted my bank on Jan 15, 2022 8:55 pm They said nothing they could do until it cleared because by this time I'm disputing they said "I see that the $95.23 payment on 1/14/22 at 9:01 pm CST is still pending. We can't dispute a transaction until it’s complete. You can contact Moneytigo.com to try and cancel the charge before it completes."

I sent multble form request no response you make it real convinent using forms so it doesn't show up on the sent folder in our email host. you also make it real inconvenient to call with no number to call. My money wasn't released until the 31st you see that check mark all the screenshot on my conversations put you holding my funds on a DECLINED sale.

Further more you sent trustpilot a request I had the wrong company, I checked and screen shot the Moneytigo logo off the merchants website, I screenshot this one here and the ones on your website and you in face held my money until I went far enough up the food Chain finally put in a request I sent every screensot I had plus the 3 I just got off all 3 sites plus your own statements here in your rebuttal and I didn't leave Pevgrow off the hook either they are using you app so that's that, I'm not changing my review unlike the others below I proved my interaction with you and I will not be entertaining anymore comments.

Les produits sont de bonnes qualités, les vendeurs a l'écoute et de bon conseil.

Bonjour je reçu un SMS comme qoui mon colis est dans la centre de distribution pour plus d info suivre les instructions est ce que c'est de l'arnaque ? +33 6 46 47 58 97 le Fameux numéro