Mixed feelings on this company. Mostly negatives. Positive - very fast and affordable shipping to Australia from the UK. Negatives - The organic wide leg jeans are simply an awkward and... Ver mais
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Easy checkout process and highly communicative regarding the order. My only issue is I did not realize the import duties were not included in the price or additional shipping fee and I received an ema... Ver mais
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I did not have any problems ordering online. The products arrived within a reasonable amount of time. I was a bit skeptical about the tights because upon initial inspection I didn’t think they would... Ver mais
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I’ve gone for the Isabella Oliver subscription with six garments. The items I’d picked came within a couple of days and I’m delighted with the quality of the clothes and the fabric. It’s making me fee... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Isabella Oliver is a London-based maternity brand, with a focus on environmental, ethical and sustainable style, that you can wear throughout your pregnancy and beyond. Our collections are defined by phenomenal eco-friendly fabrics that fit, flatter and grow as your body does. Our clothes are designed for you, designed for good. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.
Informações de contacto
LABS Atrium, The Stables Market, Chalk Farm Road, NW1 8AH, London, Reino Unido
- 0344 844 0448
- theteam@isabellaoliver.com
- www.isabellaoliver.com
3,7
Aceitável
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The courier evri has not delivered the…
The courier evri has not delivered the product.
8 de agosto de 2024
Resposta da Isabella Oliver
Thank you for the review and we are very sorry that you haven't received your parcel yet. We have emailed you separately to discuss this further. Wishing you all the best Damar.
Excellent quality clothes and delivery
Ordered a few sale items which arrived quickly and lovingly wrapped in tissue paper in a pretty box. Classic smart styles in the best quality fabrics.
1 de agosto de 2024
Resposta da Isabella Oliver
Thank you for the great feedback we really appreciate it. All the best Damar.
Quick delivery and the dress looks OK
Quick delivery (I paid extra for next day).
Bought for my daughter-in-law who said she likes the dress. Somewhat dispiriting to see that we have not moved much beyond the designs of 33 years ago when I was last pregnant. However this dress seems to offer something to go to work in and to go out in the evening in, both smart and comfortable. It would help to show a pic of someone with a small bump too, as the period of a huge bulge is quite short.
16 de julho de 2024
Resposta da Isabella Oliver
Hi.
Thank you ever so much for your fantastic 5 star review. We really do appreciate you taking the time to review us and leaving such positive feedback.
Many thanks, The Team @ Isabella Oliver
Easy to navigate Web site
Easy to navigate Web site, fast delivery, arrived beautifully packaged and fabulous products, excellent quality.
19 de junho de 2024
Resposta da Isabella Oliver
Thank you for the lovely 5 star review. We are delighted that you're more than happy with the quality of our garments and the overall service you received. Warmest regards, Mani
Great service and quality product
Great service and quality product. Recipient loved her shirt
9 de junho de 2024
Resposta da Isabella Oliver
Hello Frances
Thank you for your kind feedback and five star review. We are delighted the recipient is enjoying her gift from you.
With best wishes, Suzanne
US Buyers Beware
The fit was way off on both pairs of jeans that I ordered, and I got the recommended size. Not good business to make buyer pay the exorbitant return shipping cost from the US ($65 minimum) when there is obviously a fit issue with this style.
30 de maio de 2024
Resposta da Isabella Oliver
Thank you for the review and feedback. We sincerely apologise for the high return costs from overseas, it is however stated on our website that the return costs from outside of the UK are at the customers expense. We have full access to garment measurement charts and are always more than happy to provide extra fitting information. Please do not hesitate to get in touch with us directly should you require any further assistance. Warmest regards, Mani
Wonderful clothing, super fast shipping!
I have enjoyed purchasing a number of items from Isabella Oliver during my pregnancy and postpartum (nursing friendly clothing)! The clothing has been beautiful and comfortable. Also super fast shipping!
11 de maio de 2024
Resposta da Isabella Oliver
Hi.
Thank you ever so much for your fantastic 5 star review. We really do appreciate you taking the time to review us and leaving such positive feedback.
Many thanks, The Team @ Baukjen
Resposta da Isabella Oliver
Hello Customer
We are sorry to hear that - we will contact you privately to assist further.
With best wishes, Suzanne
do not expect return or exchange outside UK
the item I bought was way too big but when I went to exchange, shipping cost just as much as the item itself! When a site says they offer returns I expect that means a reasonable return policy that actually enables me to get the refund or exchange the item for a reasonable price! Would not order again from outside the UK
15 de abril de 2024
Resposta da Isabella Oliver
Hello Roxanne
Thank you for your feedback and we are sincerely sorry we are unable to cover the cost of returns outside of the UK - we do confirm this information on our returns/exchanges page under the For non-UK customers section - https://isabellaoliver.com/pages/returns-exchanges so are really sorry you missed that information. In addition, if you need any sizing advice prior to placing an order, we are always happy to help if you message us at theteam@isabellaoliver.com
With best regards, Suzanne
I am still waiting to receive my order
9 de abril de 2024
Resposta da Isabella Oliver
Thank you for the review and sincere apologies for the delay in receiving your order, we have emailed you separately with an update on your parcel. Wishing you all the best Damar.
All around perfect
Amazing - just the dress I wanted in terms of style and comfort. The price point was great and the shipping was ridiculously fast. With my last pregnancy I was much smaller but this time I’m in maternity clothes at only 15 weeks. This dress is for a bachelorette dinner at 18 weeks.
8 de abril de 2024
Resposta da Isabella Oliver
Thank you for such a lovely 5 star review. We are absolutely delighted that you're more than happy with the style and quality of our garments and the efficiency of our shipping. All the best and warmest regards, Mani
Very happy
Very impressed with how fast my order arrived. Clothing is made of high quality material. I got confused with the sizing, so I may need to return for a different size.
18 de março de 2024
Resposta da Isabella Oliver
Thank you for such a lovely 5 star review. We are absolutely delighted that you're more than happy with the quality of our garments and the overall service you received. Hopefully changing the size helps. Warmest regards, Mani
Delivery much faster than stated
18 de fevereiro de 2024
Resposta da Isabella Oliver
Thank you for the lovely 5 star review. We are absolutely delighted that you're happy with the overall quality of service you received from us. Warmest regards, Mani
Order wasn't received
I ordered one week ago, pay extra for a faster delivery, and after a week, I haven't received anything.
13 de fevereiro de 2024
Resposta da Isabella Oliver
Thank you for the review. We are so sorry that you have not received your order yet, we can confirm that we have replied to your email in regards to the courier delay with your order and have refunded you your postage cost in full. Please do of course let us know if there's anything else we can do to assist. Kind regards, Mani
They held up when I needed them to work
I did not have any problems ordering online. The products arrived within a reasonable amount of time. I was a bit skeptical about the tights because upon initial inspection I didn’t think they would fit. But when it came time to test them out I was surprised how well they stretched. They didn’t get loose which came be irritating if you feel your stockings are falling down, but these held up for 16-18 hours of mostly sitting.
15 de dezembro de 2023
Resposta da Isabella Oliver
Thank you for yet another wonderful 5 star review. We are absolutely delighted that you're more than happy with the quality of the tights and that they wore well for 16-18 hours. Warmest regards, Mani
Resposta da Isabella Oliver
Thank you for the lovely feedback we really appreciate it. All the best Damar.
Great customer service but
Great customer service, quick delivery etc. but unfortunately what I ordered was not as described (colour and fit both different) and had to be returned.
28 de janeiro de 2024
Resposta da Isabella Oliver
Thank you for the review and feedback. We are delighted to hear that you were happy with the speedy delivery and the standard of customer service you received. However, we sincerely apologise for the garment not being as described, we will forward this feedback onto the correct department. Warmest regards, Mani
Reliable and good communication all the…
Reliable and good communication all the way
19 de janeiro de 2024
Resposta da Isabella Oliver
Thank you for the lovely feedback we really appreciate it. All the best Damar.
Lovely quality and fit
Lovely quality and fit, exactly what I was looking for. Great customer service, even when my parcel was lost, they sent me a replacement within days, a company I will be buying more from.
1 de janeiro de 2024
Resposta da Isabella Oliver
Hello Amber
Thank you for taking the time to review us and for your kind feedback. We are so pleased you finally received what you had ordered and it worked for you. Thank you also for complimenting our customer service.
With best wishes, Suzanne
Excellent and speedy.
Excellent and speedy. Everything was as stated. Thank you.
My grand daughter is delighted with the quality and originality this gift.
2 de janeiro de 2024
Resposta da Isabella Oliver
Hello Janet
Thank you so much for your kind five star review. We are equally delighted your grand-daughter is enjoying her gift.
With best wishes and congratulations for your impending great grand-child, Suzanne
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