Attended the Harlow store on this occasion, but have visited the chelmsford store previously. Great shops where you can see everything, the harlow store in particular has pretty much everything in sto... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I use ITS because I always get what I’m going there for, quality products at a competitive price, can’t go wrong 👍 I Always check on line that the relevant store I’m going to has the items I want, b... Ver mais
A empresa respondeu
The representative, Jaden, was very knowledgeable, patient as I had no idea what I needed. Found the right tool for the job, sent out and delivery was less than 24hrs. Will be back to them and a big... Ver mais
A empresa respondeu
I have an old Bosch 240V jigsaw which is on it last legs, so I had been contemplating replacing it with a Bosch professional 18V model. The discount offered this week was fantastic, so I ordered a n... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de ferramentas
- Concessionário de máquinas para construção
- Loja self-service
- Loja de hobbies
- Loja de ferragens
- Loja de utensílios para carpintaria
Escrito pela empresa
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Escrito pela empresa
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Informações de contacto
DC One Edinburgh Way, CM20 2BN, Harlow, Essex, Reino Unido
- 0208 532 5000
4,7
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The young man who served us was very…
The young man who served us was very helpful and considerate and carried order to the car.
2 de junho de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Resposta da ITS - Harlow
Good afternoon Ian,
Thank you so much for your star 5* review!
So happy to hear that you are happy with the delivery and the products 🙂
Can’t wait to welcome you back again soon!
Ordering went well that was not the…
Ordering went well that was not the issue delivery was appalling it was a day late then to make it worse they didn't send an invoce attachment out either like most etailer /retailer stores do as standard very poor standards need improving.
29 de maio de 2026
Resposta da ITS - Harlow
Hi, Simon
Thank you for taking the time to leave us a review.
I’m sorry to hear that the delivery arrived later than expected, and I apologise for any inconvenience caused.
Regarding the invoice, these are generated after dispatch and are not included inside the parcel. A copy should be sent by email once the order has invoiced, however I’m sorry if this was not received as expected.
I have now sent a copy of the invoice to the email address on the account for your records.
We appreciate your feedback and will pass your comments on for review.
Lauren
Great shops, great service
Attended the Harlow store on this occasion, but have visited the chelmsford store previously. Great shops where you can see everything, the harlow store in particular has pretty much everything in stock that they sell on line. Think this is their main dispatch centre. Really helpful staff as well, and the prices are pretty good
14 de maio de 2026
Resposta da ITS - Harlow
Hi Paul,
Thank you so much for your wonderful feedback about our Harlow and Chelmsford stores. We're delighted to hear you had a great experience with our staff and found everything you needed in stock.
Your comments mean a lot to us and will be shared with the team.
If you need any assistance in the future, please let us know.
Jaden
Resposta da ITS - Harlow
Hi Chris,
Thank you so much for your positive feedback and for taking the time to let us know everything was perfect with your order.
If you need anything else, just let us know.
No longer the best bang for buck tool store
ITS used to be one of the greatest places to buy tools at the best prices. Now they are more often that not one of the most expensive places. The only good thing is that when in a tight spot, as I was, you can still go and get tools as they normally have high stock. But every time I have used them over the last couple of years they have always more expensive than online competition and more often than not, including this time, more expensive than competing high street stores
25 de maio de 2026
Resposta da ITS - Harlow
Hi Steven,
Thank you for sharing your feedback about our pricing and your recent experiences with ITS. I understand your concerns about our prices compared to other stores, and I appreciate you taking the time to let us know.
Your comments are important to us and I will make sure they are passed on to the relevant team for review. If there is anything specific I can help you with regarding your recent order or if you have any further suggestions, please let me know.
Thanks again for your feedback.
Great service
Great service and smooth order process. Fast delivery and good communication.
23 de maio de 2026
Resposta da ITS - Harlow
Thank you for taking the time to leave your 5-star review. We are pleased to hear you were happy with the service you have received on your recent order; we know that you want your order so we aim to get them to you ASAP. We look forward to hearing from you again soon. Amz 😊
Resposta da ITS - Harlow
Thank you for taking the time to leave your 5-star review, Steve. We are pleased to hear you were happy with your recent trip into store and was happy with the service that you received. We look forward to seeing you again soon. Amz 😀️
Exceptional selection of equipment at a…
Exceptional selection of equipment at a competitive price. Excellent selection of delivery options. Very responsive customer care.
22 de maio de 2026
Resposta da ITS - Harlow
Good morning Ivor,
Thank you so much for your star 5* review! We’re thrilled to hear that you had a great experience us.
We can’t wait to welcome you back again soon! 🙂
I use ITS because I always get what I’m…
I use ITS because I always get what I’m going there for, quality products at a competitive price, can’t go wrong 👍
I Always check on line that the relevant store I’m going to has the items I want, but the usually have multiples of most things in stock. Great stores.
16 de maio de 2026
Resposta da ITS - Harlow
Thank you for the 5-star review Andrew, Pleased you were happy with the service received in our stores and via the website. We look forward to hearing from you again soon 🙂 - Stefani
Easy to order fast response quick…
Easy to order fast response quick delivery a company that is on the ball that’s all I need thank you 👍
20 de maio de 2026
Resposta da ITS - Harlow
Thank you for the 5-star review Martin, So pleased to hear you were happy with the service received and also that the delivery arrived in good time for you. We look forward to hearing from you again soon 🙂 - Stefani
Great choices as always
Loads of Makita clothing now to choose from. Jack who served me was brilliant. Very patient helpful bloke.
16 de maio de 2026
Resposta da ITS - Harlow
Hi Adamski,
Thank you so much for your positive feedback and for sharing your experience with us. We're delighted to hear you enjoyed the range of Makita clothing and that Jack was able to help you so well.
If you need any further assistance or have any questions, just let us know.
Disappointed
Disappointed!
That’s not fair I ordered a click and collect as was in the area and have been following ITs for sometime.
When I arrived at the store busting for a wee ( let’s be honest most men of a certain age) to be told that they have no customer toilet. I explained that I would like to look round and likely to spen a few quid . To be told the nearest toilet was over the road at KFC . That was enough for me to pick up my order and go. Sad as it won’t make me want to rush back .
I don’t understand why builders merchants and trade shops don’t have at lest one toilet you can use in desperation. !!!
18 de maio de 2026
Opinião espontânea
Resposta da ITS - Harlow
Good Morning,
Thank you for your 1* review, I tried to call you today but I couldn't reach you.
we’re sorry to hear your visit was disappointing. We completely understand how frustrating that situation must have been, especially when you were already out and about and hoping to browse the store as well.
We appreciate this isn’t ideal, and we’re sorry it impacted your experience with us. We will pass these comments over to the relevant department to see if this is something we can change in the future.
We do genuinely value your support and were pleased to have your click & collect order ready for you. We hope you’ll give us another chance in the future. - Fenn
Resposta da ITS - Harlow
Thank you for taking the time to leave your 5-star review, pleased to hear you were happy with your recent trip to the store, we look forward to seeing from you again soon. Amz 😀️
Just fantastic service from people who…
Just fantastic service from people who treat you like family and always offer great advice on tool and equipment purchase - Oh and generally the best price too!
12 de maio de 2026
Resposta da ITS - Harlow
Hi Mel,
Thank you so much for your fantastic review and for sharing your experience with our Harlow team.
We're delighted to hear you felt treated like family and appreciated the advice and prices. Your feedback means a lot to us, and we look forward to welcoming you again soon!
Very friendly and plentiful staff
Very friendly and plentiful staff. One colleague was only too ready to help as this was my first time in the store. The layout of the store was very impressive, rather than having to look through a catalogue or online, the products were there to look at in real time. I will certainly return.
8 de maio de 2026
Resposta da ITS - Harlow
Hi Mike,
Thank you so much for your wonderful feedback about your visit to our Harlow store. I'm delighted to hear that our team made your first experience a positive one and that you enjoyed being able to see the products in person.
If you ever need any help or have any questions in the future, please don't hesitate to get in touch.
Thanks again for your kind words!
very friendly helpfull staff in the…
very friendly helpfull staff in the harlow branch
5 de maio de 2026
Resposta da ITS - Harlow
Thank you for your review - i am so pleased the Harlow staff were friendly and helpful!
See you next time! - Fenn
Resposta da ITS - Harlow
Good Afternoon Gordon,
Thank you for the 5-Star review, so pleased to hear that you are happy with the service and fast delivery you have received.
We look forward to hearing from you again soon 🙂 - Georgia
Always happy to help wouldn't buy of…
Always happy to help wouldn't buy of anyone else. After care support above and beyond 100%
28 de abril de 2026
Resposta da ITS - Harlow
Good Afternoon,
Thank you for the 5⭐️ review. I am glad to hear we are your chosen tool shop
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Chloe
Resposta da ITS - Harlow
Good Afternoon,
Thank you for the 5⭐️ review. I am glad to hear the staff in our Harlow store were helpful
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Chloe
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