Had my trusty dewalt fencing stapler finally break late on a saturday night in the middle of a big and urgent job, no-one else could do anything till tuesday but ITS had 2 in stock and click and colle... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I received my order as usual in a lot faster time than I expected but unfortunately when I opened it I realized I had made a mistake and ordered one item wrong. I rang to find out what I could do the... Ver mais
A empresa respondeu
Great 👍 charger faulty and needed a new battery, ordered it at 8pm and was ready to collect 7am next morning. Can’t asked better than that
A empresa respondeu
Unbelievable selection of power tools - in the Luton branch at least - that you can actually get your hands on easily. I bought no less than three circular online only to send them back as I didn’t li... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de ferramentas
- Concessionário de máquinas para construção
- Loja self-service
- Loja de hobbies
- Loja de ferragens
- Loja de utensílios para carpintaria
Escrito pela empresa
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Escrito pela empresa
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Informações de contacto
Bilton Way 53, LU1 1UU, Luton, England, Reino Unido
- 02085325000
4,6
Excelente
41 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great prices and stock availability
Great prices and stock availability. Good staff in there happy to help with what you need
30 de maio de 2026
Resposta da ITS - Luton
Hi John,
Thank you so much for your positive feedback about our prices, stock availability, and staff. We're glad to hear you had a great experience with us.
If you need any assistance in the future, please let us know.
Resposta da ITS - Luton
Hi Jason,
Thank you so much for your kind feedback about our prices and staff. We really appreciate you taking the time to share your experience with us.
If you need any help with your order TC71077047 or have any questions, just let us know.
Great 👍 charger faulty and needed a new…
Great 👍 charger faulty and needed a new battery, ordered it at 8pm and was ready to collect 7am next morning. Can’t asked better than that
29 de maio de 2026
Resposta da ITS - Luton
Good afternoon, thanks for taking the time to leave us a 5* review. I'm delighted to hear you managed to get your new battery quickly and the issue was resolved. We look forward to hearing from you again soon! 😎️ - Laura
Talking to real people
Talking to a representative on the phone, able to answer all questions.
Excellent service, item delivered when expected.
Thank you.
26 de maio de 2026
Resposta da ITS - Luton
Good afternoon, thanks for taking the time to leave us a 5* review. I'm glad to hear you enjoyed shopping with us, and found our friendly team helpful! We look forward to hearing from you again soon 😎️ - Laura
The range of Milwaukee tools available…
The range of Milwaukee tools available in store mean you can feel the weight and size of the tool to ensure it is suitable. Good service knowledgeable staff.
18 de maio de 2026
Resposta da ITS - Luton
Thank you for your review with us i am so pleased to see that the store was hekpful! If you need anything else please come back and see us! - Fenn
I received my order as usual in a lot…
I received my order as usual in a lot faster time than I expected but unfortunately when I opened it I realized I had made a mistake and ordered one item wrong. I rang to find out what I could do the adviser told me it's not a problem i then asked if I could exchange it at there new LUTON store and was told yes no problem. I then went to the store and again helpful staff had it exchanged in no time without any complications. An excellent service throughout. It also definitely worth looking at one of there shops lots to look at and helpful staff.
12 de maio de 2026
Resposta da ITS - Luton
Thank you for the 5-star review Ian, So pleased to hear you were happy with the service received and also that the delivery arrived in good time for you. We look forward to hearing from you again soon 🙂 - Stefani
Resposta da ITS - Luton
Hi,
Thank you so much for your kind feedback and 5-star review. We're delighted to hear you found our staff helpful and received good service.
If you have any questions about your order or need further assistance, please let us know.
Richard
There is not much to say as it's…
There is not much to say as it's obvious five star and especially for me mainly anything I ever want from tools I found it in stock where you go to Screwfix or toolstations you never get anything the same day rarely you managed to find it's always next day delivering next day delivery the other part that makes me give five star to ITS is stuff who are always welcoming costumers with smiles and they ask once if you need help if you reply no just looking they leave you alone and they say if you need anything let us know and we are happy to help not like some stores they come behind you making you uncomfortable so you don't take your time to see what you need as it's so uncomfortable normally i leave and never go back to the same store so for me i wish they would be close to where i leave
4 de maio de 2026
Resposta da ITS - Luton
Hi Maximo,
Thank you so much for your wonderful feedback and for sharing your experience with us. We're delighted to hear that you found everything you needed and that our team made you feel welcome. Your kind words mean a lot to us.
If you ever need anything else, please let us know.
Thanks again for choosing ITS!
Lauren
Resposta da ITS - Luton
Good afternoon Gavin,
Thank you for taking the time to leave us some feedback along with an amazing 5* rating! 🙂
So pleased that you were happy with the store, the staff and the prices!
We very much look forward to seeing you shopping with us again soon.
Found exactly what I was looking for…
Found exactly what I was looking for great shop
29 de abril de 2026
Resposta da ITS - Luton
Thank you for the 5-star review Donald, Pleased you were happy with the service received. We look forward to hearing from you again soon 🙂 - Stefani
Resposta da ITS - Luton
Hi,
Thank you for the 5 Star review.
We are happy you enjoyed the visit to one of our stores.
Don't hesitate to come back when you need anything else.
Richard.
Very efficient & competitive price
21 de abril de 2026
Resposta da ITS - Luton
Thank you for the 5-star review Stephen, Pleased you were happy with the service received and with our competitive prices. We look forward to hearing from you again soon 🙂 - Stefani
When no-one else could help ITS did.
Had my trusty dewalt fencing stapler finally break late on a saturday night in the middle of a big and urgent job, no-one else could do anything till tuesday but ITS had 2 in stock and click and collect ready 1000 on sunday meaning we could get finished. That alone gets 5 stars for me but cherry on top they were the cheapest too.
19 de abril de 2026
Resposta da ITS - Luton
Hi Anthony,
Thank you for the glowing review, we can't ask for a better description of what we try and achieve here.
Don't hesitate to get in touch when you need new tooling, we strive to have the same great experience with every order.
Richard.
Resposta da ITS - Luton
Hi Stephen,
Thank you for the review.
We are happy you enjoyed shopping with us, no doubt it will be the same next time.
Richard.
I just purchased the new Milwaukee XL…
I just purchased the new Milwaukee XL Packout box with handle which I’m very pleased with , another packout box to my collection
18 de abril de 2026
Resposta da ITS - Luton
Hi Niall,
Thank you for the 5 Star review.
As you probably already know we keep lots of Milwaukee Packout items, so don't hesitate to get in touch when you need some more.
Richard.
Grate stuff good price.
13 de abril de 2026
Resposta da ITS - Luton
Good Afternoon,
Thank you for the 5⭐️ review. I am glad to hear you are happy with our offers
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Chloe
Resposta da ITS - Luton
Thank you for your 5-star review, pleased to hear you were happy with your recent order and visit to our new store in Luton. We look forward to hearing from you again soon. - Colin.
Resposta da ITS - Luton
Hi Linas,
Thank you for the 5 Star review, we are so happy you enjoyed the experience shopping with us.
Don't hesitate to come back again.
Richard Collinson
I normally go to harlow branch but in a…
I normally go to harlow branch but in a push tried luton branch. Not very helpful wont be back
22 de março de 2026
Resposta da ITS - Luton
Thank you for taking the time to leave your review John, I am so sorry to hear that your trip to the Luton store did not live up to expectations, please do give us a call on 0208 532 5000 if there is anything we can assist with, and we will do our best at help. We look forward to hearing from you again soon 🙂 - Stefani
Absolutely over the moon
Absolutely over the moon.
Great place and very very well done.
6 de abril de 2026
Resposta da ITS - Luton
Hi there, Dawid
Thank you for your 5-star review, pleased to hear you were happy with your recent order and we look forward to hearing from you again soon
Lauren
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.