Iwantoneofthose Opiniões 

Wife is STILL waiting for Christmas present to be delivered weeks after ordering. Order status saying 'pending' and no replies to emails. Starting to wonder if they have gone bust as taken the money but simply impossible to get an update from them. DO NOT USE! They reply below this review saying the relevant department is looking into the issue but that's a load of rubbish as they don't even know my order number!!!

Awful service. I ordered two items over a week ago with 2-3 day delivery time and yet they are still showing processing.
I have sent messages on the website and on social media but had no reply and no update to delivery. I needed the items prior to Christmas so don't want them now but cannot cancel my order.
Awful service, I would not recommend.

Terrible experience. Bought items a week ago with the delivery date to be the next day. 1 week later it still just says processing on the order. Have raised a ticket issue, have contacted via messenger, have contacted via Instagram. Radio silence.
It also states that payment will be taken 48 days from dispatch. Funny, my payment was taken instantly and items still not even processed. AVOID AT ALL COSTS

I ordered a present for Christmas. I heard nothing back and it had not arrived within a week. I then had an email saying that there were supply problems and it could therefore not be supplied. I understand this but they said that I could have a 30% discount on anything else I wanted to buy. I found something else and used the discount code given when checking out but it did not work and was not recognised. If you want to send them an email, you have to register otherwise they will not respond which I duly did but as of yet have heard absolutely nothing back from them. I really would not recommend this company - appalling customer service who are very difficult to contact.

Ordered an item on 05 Dec 25 but nothing has been dispatched 14 days later. Contacted the company 4 times (twice via messenger, once on Instagram, and once via their contact us page) with no response.

I ordered from this website on Sunday which stated the item would be on a 48 tracked delivery and that it should be delivered within 1-2 days and the order still shows as ‘processing’. I’ve tried to contact the company with absolutely no response back & looking at other people’s reviews they’ve experienced the same! I can’t even cancel the items due to the ‘free’ things you get which are just codes to get money off websites so I don’t even have that option. Don’t waste your money ordering from this absolute SCAM company!!! Happy to take your money but not deliver your items!!!

Nothing has arrived. No reply to query.

This is the second review im writing to complain about these thieves. Please look at all the reviews before purchasing from them. Customer service is non existent, they'll tell you your order was delivered when it clearly wasn't, then after two weeks of begging for a refund, they leave you short in the refund. Absolutely awful

Seems to be a trend of orders placed in plenty of time for Christmas but items not shipped. Placed my order on 6/12 and it still says “processing” and I am unable to cancel it. Customer service are extremely slow in responding. Under UK consumer law items should be shipped within the timeline stated or within a reasonable timeframe which is now not the case. Avoid using this company, Im going to do a charge back with my card provider which will ultimately be passed onto IWOOT but could do without the hassle… Avoid!

Avoid purchasing from here. 2 weeks since order date and no dispatch. They give you ‘free gifts’ which are codes for other websites that you have no choice but to take. This is so you cannot cancel your order as an item has been ‘dispatched’. waste of time customer service.

No dispatch or update for more than a week

I ordered a Christmas gift 10/12/25 and now it's the 18th it still hasn't been dispatched and noone answering the multiple messages I've sent. They advertise dispatch within 4 days.

Firstly, no disclosure that they are, in fact, owned by Zavvi- so when trying to order through a different company it turns out they are the same (both with the same inherent problems!).

No communicdtion, no follow up on ‘customer query’ and must important, no delivery.

Will never use either of these two again & would encourage you to do the same.

No reply order was ordered over a week ago won’t let cancel my order as needed for Christmas would not recommend

Easy to order. I am hoping the delivery stands the test!

Order placed on 5th December for Christmas presents. As of 18th December, the order has not been dispatched.

Customer service initially replied with a generic delay message, but after following up for clarification on whether the order will arrive in time for Christmas, I’ve received no response.

I completely understand high volumes at this time of year, but a lack of clear communication this close to Christmas is very disappointing, especially when customers need to know whether to make alternative arrangements.

I’m hoping this can still be resolved, but at the moment the experience has been stressful and frustrating.

Still waiting for order

I ordered a mug on 29th November as a christmas present and it still hasn't arrived on 17th December, I received two emails telling me they are looking into the delay but have not been told when I will receive it.

Ordered something well in advance for date needed, still hasn't been dispatched 9 days later!! Contacted help desk said I would have reply within 48hrs...still waiting!

Still waiting after 3 weeks with no real update and unable to cancel the order.
And if ‘Kay’ reads this - please don’t pass it to the ‘relevant team’ who will tell me you are busy. Please just either refund me or get me my package.