I'm delighted with the dresses I've had from Izabel, they are beautiful quality. The cut of the dresses is very flattering for normal women, I recieve lots of compliments when I wear them. The cust... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I have dealt with this company Izabel London for a few years now abd I vefy pleased with the service I have received. The quality of the items are very good the price range is very affordable.I... Ver mais
A empresa respondeu
The dress I bought took a long time to arrive from China. And infuriantly it bears absolutely no relation to the original picture. I wrote to IL immediately I unpacked the parcel, asking for a return... Ver mais
A empresa respondeu
Absolutely love the wide selection of clothes I have purchased from Izabel London. Especially the wonderfull maxi dresses and the tops. Sizes are true and quality is exceptional. I very rarely return... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Izabel London, the home of affordable, effortless fashion for all women. We're a British brand founded to bring effortless affordable fashion to women everywhere. We believe that clothing should make you feel good which is why our collections feature versatile clothing designed to be worn again and again.
Informações de contacto
12-14 Chase Road, London, NW10 6EZ, London, Reino Unido
- info@izabel.com
- www.izabel.com
4,4
Excelente
836 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Izabel London
Hi Mrs Gough,
Thank you so much for your 5-star review!
We’re delighted to hear that your items arrived quickly and that you love them.
Your feedback means a lot to us and we really appreciate your support and look forward to serving you again soon.
Kind Regards,
Izabel London Team
Your size charts appear to be way out
Your size charts appear to be way out !
I should have sent the first x 3 jumpers back but missed the return date! Re ordered size lower x 3 and still far too big. Did return and refund was quick !
22 de setembro de 2025
Resposta da Izabel London
Dear Deborah,
Thank you for your honest feedback. We’re sorry to hear that the sizing didn’t quite meet your expectations and appreciate you sharing your experience.
If you ever need any assistance with sizing or recommendations, please don’t hesitate to reach out to our personally at info@izabel.com.
Thank you again for your support.
Kind Regards,
Izabel London Team
Denim dress
I ordered a denim dress it didn't fit or suit me.
Sent it back. No refund no one answering my e-mails.
I would really like my money back.
27 de agosto de 2025
Opinião espontânea
Resposta da Izabel London
Hi Loraine,
Thank you for bringing this to our attention and we are sorry to hear about your experience.
We’ve checked our records and unfortunately, we haven’t received any emails from you at our customer service address.
To help us resolve this matter as quickly as possible, we would like to kindly request reaching out to us again at info@izabel.com, including your order details.
Once we receive your email, we will investigate your return and refund as a priority.
Thank you for your patience, and we look forward to assisting you further.
Kind regards,
Izabel London Team
Great first time purchase
I was very impressed with the quality of the clothes and the quick delivery service. This was my first purchase and I am so happy I checked the Izabel London website. The clothes fit perfectly and look amazing. I have already recommended Izabel to friends.
19 de setembro de 2025
Opinião espontânea
Resposta da Izabel London
Hi Ms S Khan,
Thank you for the amazing review. We are glad to hear that you are happy with your products and our services.
Your support is truly appreciated, and we can’t wait to bring you more style you’ll adore.
Kind Regards,
Izabel London Team
Good, affordable and stylish British clothing with good customer service.
I have always liked the clothing Izabel has on offer but recently when I ordered a couple of items, unfortunately, one was wrongly sized so I had to ask for a replacement. My request was very quickly and efficiently dealt with and I was soon in receipt of the right one. Happy customer!
11 de setembro de 2025
Opinião espontânea
Resposta da Izabel London
Hi Vivien,
Thank you for the lovely review.
We are so pleased to hear that our team was able to quickly resolve the issue and get the right item to you.
Your support is truly appreciated, and we can’t wait to welcome you back.
Kind Regards,
Izabel London Team
really good comfortable styles to suit…
really good comfortable styles to suit all ages thank you
22 de agosto de 2025
Resposta da Izabel London
Hi Gerry,
Thank you for your wonderful review.
We are glad to hear you're enjoying our comfortable styles and it's customers like you that keep us inspired.
Kind Regards,
Izabel London Team
LOTS OF CHOICE OF CLOTHING…
I love all the styles and ranges of clothing's available Quick delivery and really easy returns. Clothes are all of good quality and good prices. I have so many dresses and I am always getting compliments!
22 de agosto de 2025
Resposta da Izabel London
Hi Tara,
Thank you for your lovely feedback.
We are delighted to hear that you're happy with our products. Your support means a lot to us, and we are grateful to have you as our valuable customer.
We look forward to your future orders with us.
Kind regards,
Izabel London Team.
I bought one of Izabel London tunic…
I bought one of Izabel London tunic dresses in Mablethorpe last year. I loved the loose fit and that it didn't really need ironing! Material was perfect for hot flashes (it didn't cling to the body), cramps (it didn't restrict movements to relieve it) etc., it dried quickly and pattern masked my uneven and uncomfortable (post surgery) body. I was very happy when I found Izabel shop online. I bought more tunic dresses!, for my mum and my sister (as they loved my tunic dress), and a few new ones for myself. There was lots of choices ( of dresses and fabric patterns), having a closer look, shopping, ordering and paying (I used paypal checkout) was very easy. My order came promptly, well packaged in a lovely bag. Thank you very much Izabel London!
2 de setembro de 2025
Opinião espontânea
Resposta da Izabel London
Hi Asta,
Thank you for your lovely feedback.
We are delighted to hear that you’re loving your new pieces. Your support is truly appreciated, and we can’t wait to bring you more stylish finds.
Thank you for being an Izabel Shopper.
Best Wishes,
Izabel London Team
Customer Service Spot On
Ordered a dress which unfortunately didn't fit. I tried to download returns label but was having problems. Contacted customer services and got a reply very quickly with a returns label.
Fantastic customer service
4 de agosto de 2025
Opinião espontânea
Resposta da Izabel London
Hi Neil,
Thank you for your lovely feedback.
We are glad to hear that you are happy with our customer care team.
Thank you for being an Izabel Shopper and we look forward to your future orders with us.
Kind regards,
Izabel London Care Team
Izabel Of London Fantastic quality & Style Clothing For Women.
Izabel Of London Fantastic quality of all their clothes. I particularly like their dresses so feminine , midi maxi, and the colours I love colour, for hot weather they flow elegantly. I have bought other items of their clothing as well and I love it. The orders come fast I have had no problems at all ,and what a lovely idea they come in a very colourful bag.
22 de julho de 2025
Resposta da Izabel London
Hi Pauline,
Thank you for your lovely feedback.
We are so glad to hear you are happy with our products. Your support means a lot to us, and we are grateful to have you as our valuable customer.
Thanks for choosing our brand and we can’t wait to welcome you back for more stylish finds.
Kind regards,
Izabel Team
Smart looking skirt
Prompt delivery, well packed. Good quality and value for money.
23 de junho de 2025
Resposta da Izabel London
Hi Janine Moon,
Thank you for taking the time to leave such a wonderful review.
It makes us happy to know that you’re satisfied with your purchase and we look forward to your future orders with us.
Kind Regards,
Izabel London Care Team
Very efficient and quick service
Very efficient and quick service. The dresses weren’t suitable but the return process was easy and my refund was again very quick and I even received a money off voucher for a future order.
23 de junho de 2025
Resposta da Izabel London
Hi Margaret,
Thank you for your lovely feedback.
We are glad to hear you are happy with our customer care team. Your support means a lot to us, and we are grateful to have you as our valuable customer.
Best Regards,
Izabel London Care Team
Easy ordering, but
Easy ordering, but I found the sizing guide baffling. Have returned tlhe top as the material felt scratchy round the neck.
22 de maio de 2025
Resposta da Izabel London
Hi Chris,
Thank you for your feedback!
We're sorry to hear the sizing guide was confusing and that the top didn’t meet your expectations.
We appreciate you giving it a try and hope to offer a better experience next time.
Kind Regards,
Izabel Care Team
Resposta da Izabel London
Hi Julie,
Thank you for the 5-star review!
We are so happy to hear that you love your new purchases. Your support is truly appreciated, and we can’t wait to bring you more style you’ll adore.
Kind Regards,
Izabel London Care Team
Not good experience at all as experience
Not good experience at all. I ordered via Matalan, the quality very bad and over priced, I requested refund, however they sent me QR code of delivery and did sent it back, but it is not showing it is received and lost my money all together. I tried to contact them via Facebook, but nobody replied me. Bad costumer service.
I don’t recommend any one to buy from this company
18 de abril de 2025
Opinião espontânea
Resposta da Izabel London
Hello Zainab Natiq,
Thank you for sharing your feedback, and we are truly sorry to hear about your experience. We understand your frustration, and this is certainly not the standard we strive to provide.
To help resolve this matter, please contact our customer service team at info@izabel.com, and we will be happy to assist you with the return and refund process for your initial order.
Once again, we sincerely apologize for the trouble and appreciate the opportunity to make this right.
Kind regards,
Izabel London Care Team
Quick and easy
For someone who very rarely orders anything online, I found the website and placing an order really easy to do. My order arrived quickly and in a beautiful bag, and the return instructions were very straightforward.
22 de abril de 2025
Resposta da Izabel London
Hi Hazel,
Thank you for your lovely feedback.
We are so grateful for your kind words and 5-stars review. It’s customers like you that keep us inspired.
Thanks for choosing our brand and we can’t wait to welcome you back for more stylish finds.
Kind Regards,
Izabel London Care Team
As other reviews have said, difficulty with refund
Order not received and they are delaying the refund with repetitive email responses, making me wait for a Royal Mail investigation, etc. i had to open a PayPal refund claim as another reviewer said. If you didn’t pay with PayPal you can do a chargeback via your bank.
Edit: they now refused the refund and the reason they provided is that they cannot claim the balance back from RM! Absolutely unlawful. I’m in the process of a PayPal claim but if that fails I will claim a chargeback via my bank.
25 de abril de 2025
Opinião espontânea
Resposta da Izabel London
Hello SK,
Thank you for your feedback.
Please rest assured, we are closely monitoring your case and is currently under investigation with Royal Mail.
Due to the size of the order, we need to wait for their update before we can proceed with issuing a refund.
Your patience is greatly appreciated, and we will update you once we’ve received a confirmation email.
Should you have any questions, please reach out to our customer service team at info@izabel.com.
Kind Regards,
Izabel London Care Team.
Thank you for my dress
Thank you for my dress. It’s beautiful. Somehow the first order went missing but I finally got the second order within 2 days. Absolutely love it and the customer services was great.
24 de abril de 2025
Opinião espontânea
Resposta da Izabel London
Hey Meera,
Thank you for the lovely feedback.
We’re sorry to hear that your initial order went missing, but we're pleased to know that our customer service team was able to resolve it for you.
Your support means a lot to us, and we are grateful to have you as our valuable customer.
We look forward to your future orders with us.
Kind regards,
Izabel London Care Team.
OMG love the dress
OMG what a great company. Customer service outstanding, quick delivery and the dress is prefect, might need to do a bit more shopping 🛍️.
14 de abril de 2025
Opinião espontânea
Resposta da Izabel London
Hi Emma,
Thank you for your lovely feedback.
We are so glad to hear you’re loving your new pieces.
Your support means a lot to us, and we are grateful to have you as our valuable customer.
Thanks for choosing our brand and we can’t wait to welcome you back for more stylish finds.
Kind regards,
Izabel London Care Team
Wonderful Customer Servuce
Received my new customer discount (15%) after l had placed my first order so contacted customer service regarding same, they applied the discount the same day ! Prompt delivery of my order which l was delighted with - good quality & good prices. Will definitely shop here again !
10 de abril de 2025
Opinião espontânea
Resposta da Izabel London
Hi Jackie,
Thank you for your lovely feedback. We are so glad to hear you are happy with our services.
Your support means a lot to us, and we are grateful to have you as our valuable customer.
We look forward to your future orders with us.
Kind regards,
Izabel London Care Team.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.