JanSport Opiniões 

Yet again being ignored by Jansport customer service. After I bought an expensive school bag that broke after a few weeks.
They have a picture of the damage and the receipt but no reply. CUSTOMER SERVICE- NOT FIT FOR PURPOSE.

Delivery date went way beyond the expected date and when I did receive my order there was another individuals contact details slip included instead of mine. Weeks later I am still trying to get a resolution as to where my details were sent.customer service is so slow and when they do respond its only to address maybe one issue and not all of them. Avoid from ordering if possible

I would give no stars if it were possible. Nothing about my interaction with Jansport direct had anything to commend it.
Find a UK stockist and try there given that this brand is popular amongst secondary school students.
Do not use the Jansport website. Its a money collecting front.
Placed my grand daughters order. Nothing happened other than they took my money.
Emailed multiple times to ask about progress. Nothing but a bot generated response telling me not to email again.
Rang customer services. It's a recorded message telling you they are too busy to take a call before cutting you off.
Today an email did arrive saying the order was cancelled.
By a country mile the worst experience I have ever had trying to buy something from a web site.
Be warned. Your order will be taken and nothing will happen.

I placed my order on 30 August 2026 and as of today there is still no sign of my backpack.

JanSport Europe says orders are generally processed within one working day. That did not happen. A GLS tracking number was created on 3 September, but GLS still shows that the parcel has not been handed over to them.

In other words, JanSport created a label and sent me tracking details, but the backpack itself was not actually shipped.

I have contacted customer service repeatedly. Communication has been nonexistent, and when I try to call, I get “no agents available.”

This is one of the worst online shopping experiences I have had with a major brand. Ten days after ordering, I still have no backpack, no actual shipment, no meaningful explanation and no reliable customer service.

The most frustrating part is receiving a tracking number that gives the impression that something has been shipped when the courier itself confirms it has not even received the parcel.

If you are ordering from JanSport Europe because you expect the service and reliability of a well-known international brand, think twice. Absolutely appalling fulfilment and customer service. I would not order from JanSport Europe again.

Shockingly bad. I have waited 3 weeks for a backpack and my order has just been cancelled without explanation. Avoid this company!

⚠️Over charged, have emailed twice with no reply. Non existant customer service. Avoid ⚠️

I ordered a JanSport backpack on 1 August and was told it would arrive within 2–4 days. After 19 days, I still had nothing.

I contacted customer service and was repeatedly told that the backpack had been dispatched and was with DPD. However, when I contacted DPD myself, they confirmed they had not received the package.

What makes this even more frustrating is that the backpack was showing as sold out on the JanSport website during this time, despite customer service telling me that my order had been dispatched. It’s extremely difficult to understand how an item can supposedly be on its way when the delivery company says they never received it, while the product is also unavailable to purchase.

To make matters worse, customer service then failed to respond to my emails for 10 days, leaving me completely in the dark about where my order was.

Overall, a very poor experience: misleading information, a missed delivery promise, no communication for 10 days, and no clear explanation as to what happened to my order. I would expect much better from a well-known brand like JanSport

Very disappointed with JanSport’s customer service and the way my order has been handled.

I placed an order at the end of July, but it remained stuck on “Order preparing”. The tracking information showed no movement, and after contacting JanSport several times, I received no response.

Eventually, a customer service representative contacted me and confirmed that my parcel had been lost in transit. I immediately confirmed that I wanted a full refund.

Since then, I have sent three follow-up emails and received no response whatsoever.

This is extremely frustrating and unacceptable. If a company loses a customer’s parcel, the least they can do is communicate properly and process the refund promptly.

Unfortunately, based on this experience, I will not order from JanSport again and cannot recommend their online customer service. Very poor communication and customer support.

Like other reviewers, have paid for a school bag that stated delivery in 2-4 days....that was Aug 1st, it's now the 12th and no sign. Have a consignment number linked to a site with nowhere to enter it. No response to email. Avoid at all costs. Thought this was a legit company but seems to be total fraud and theft of people's money for nothing.

Paid for a Schoolbag which they NEVER posted. 2-4 delivery days they said. A week later nothing. No tracking no . Nothing. Contacted the company gir an email with a fake delivery number that connected to a site I have never heard of . Needless to say it didn't work. Contacted them again. 36 hours later I received an email saying the courier list the package & do I want a replacement ir a refund. That was two days & three emails ago. Zero Response. So. Daylight Theft. Literally. Avoid . AVOID

Leider bin ich mit der Qualität der Tasche nicht zufrieden. Schon nach kurzer Nutzung haben sich die Nähte und Fäden deutlich abgenutzt.

Ordered a backpack for our new foster daughter. Was promised by August 7th, but they shipped it via FedEx and it's somewhere in the country. FedEx said it's still in California or maybe with a random 3rd party shipper or maybe usps. Called Jansport they said awe shucks after I had to yell. We will overnight you a new $80 backpack. We overnight actually means 2-4 days because their warehouse is closed on the weekends and maybe it'll be here tomorrow or maybe it'll be here Wednesday. Maybe just maybe, so now I get to explain to her she got screwed just like she has her whole life.

Purchased bag on 7th July through their UK website. Ripped on first use. Was charitable, and contacted for a replacement within 30 days rather than send back. No replies to my emails, messages on website and no one on the end of the phone. Please respond to me and replace my rucksack. Order number GBP-49093

Well once again whenever I find a company that I discover sucks, I am never alone in this decision. I have literally never had a bad review for a company that has great reviews. Whenever I think a company sucks, I look them up and sure enough they have the worst ratings as well. JanSport is no different and I learned that they received 1 star out of 5, no surprise there! For 50 years I had heard that they have a lifetime guarantee on their backpacks, and I learned this month it’s a complete scam! I contacted the crooks weeks ago and described the issue with the backpack, sent pictures, sent tag pictures with X over tags, as they instructed me to do, etc, nothing but a waste of time! After all that they informed me, I would be receiving $36 credit online. Instead of just mailing me a replacement backpack or fixing my pack, they are sending me credit, which is not even enough to purchase a new pack. They never explained how this occurred, nothing, so why would I want to purchase another defective unit made by your incompetent company anyway?!! In any case, the credit is not even enough to purchase a replacement unit. I was informed I would receive it in 48 hours. It never came. I complained, and I was then advised it would arrive in 2-3 days. Its been 2-3 weeks. They have a lousy product, lousy customer service, they care nothing about losing a customer and they are just an all-around terrible business. I recommend avoiding this company and never buying anything with the name JanSport!

Expérience très inquiétante.
Commande de deux maillots passée le 23 juin pour 49,37 €, mais débit réel de 54,25 € sous le nom d’une autre société, STARDRESSSHOP.
Après plusieurs semaines et de nombreuses réponses contradictoires, Johnsport m’a annoncé qu’un des articles vendus était finalement indisponible. J’ai demandé l’annulation totale, qui a été acceptée.
Le vendeur annonçait d’abord un remboursement sous 7 à 14 jours. Je reçois maintenant un message d’une troisième plateforme indiquant un remboursement dans un délai pouvant aller jusqu’à 60 jours, et uniquement pour le montant de la facture, inférieur au montant réellement débité.
Site vendeur, société encaissant le paiement et plateforme de remboursement portent donc des noms différents. Aucun article reçu, informations contradictoires et montant prélevé supérieur à la facture.
J’ai contesté l’opération auprès de ma banque. Je déconseille fortement ce site.

The bag is of unreasonably poor quality.
The strap split and torn in 3 months.
For the price point, I would expect more than that!!
Avoid!

Such a disaster. They don't live up to what used to be Jansport, an icon of trade and quality, which I have been using for over 50 years and I buy them directly from the USA. I am now in the uK and ordered via a UK website. They don't answer phones, they don't return calls/messages. They don't reply to emails and/or contact via the website. They sent me a product that is not up to standard. They shipped it form Germany to the UK. No return label and the return address is the NL. Their website requires shipping and customs papers which also were not included. I am stuck with a product that I don't want and I cannot return, as if this is done deliberately to an extent it can be described as scam. It also appears that my case is not unique as the majority of reviews are also negative. What a crap of a business. Avoid.
Update: jansport misleading UK website, is a trap
jansport headquarter were happy to receive feedback but they will not reciprocate with a solution. DOUBLE AVOID JANSPORT. Spare your money and frustrations and support credible businesses who value honesty and your customs. Share wide, as i shall do the same
Update: still no reply from Jansport Europe and no resolution
Update 2 an idiot called Aysha Afzal replied and failed to attach all the required papers, which were mentioned in the email to include customs papers which only Jansport have

PLEASE RUN WITH YOUR LIVES AND DONT COME NEAR JANSPORT

For a week I have been trying to deal with the matter of a complaint about a backpack that came dirty, and if they were getting a response to whether he wanted a return or a new backpack. I've already written 3 emails, which I choose but no responses. Customer service should work efficiently and quickly

As a customer, JanSport does not live up to their Warrantee of lifetime replacement. I, Darin Perk... have tried on three occasions to get a bag replaced or even credit for a likeminded one. The last time I contacted them and warned them of a complaint, and they didn't even try to contact me for a resolution. I would not or no longer purchase their Bags until they live up to their warrantee standards.

JanSport sells poor quality backpacks under the disguise of lifetime warranty, but the lifetime warranty is actually just another poor quality backpack. So, it pretends lifetime warranty is a good quality product when in fact it’s just a lemon.