Jati Opiniões 

This is the second time we have used this company.
I ordered folding dining chairs that were in stock and was amazed that they were delivered the next day.
Superb quality chairs at a very reasonable price.
Recommended!

The customer service department have been fantastic. I needed to alter my order and this was done with efficiency and kindness. I’m very impressed.

Great service from beginning to end. Very pleased with the quality of our Lutyens bench. Customer service was really good and delivery first class from a helpful and courteous driver. Bench really well protected from any damage during transit. Would thoroughly recommend.

We bought 2 teak reclining loungers with side table earlier in the year to replace 2 that we'd had for 10 years and had got a lot of use out of (we passed these on to friends, so they're still being used). Anyhow, the new ones were a bit sticky to adjust and we struggled to get the side table out and after about a month to make sure they'd properly dried out, we contacted Leanne at Cyan to explain our concerns. The team there has been really professional and helpful, and they were picked up and "tweaked" by their joinery team and then delivered back to us, all without fuss and now work like a dream. I highly recommend this company and their well made and good value furniture. Thanks again!

Fantastic stylish solid teak table from Indonesia from cyan teak furniture company.
Great small showroom to see before buy and Sarah there could not have been more helpful. I took my chairs to check they fitted underneath and chose one with a middle pedestal. I had bespoke size in the end but hardly cost any difference. Great value and would not hesitate to recommend. (They even deliver your table with their own drivers and assemble legs in your garden for you). So stylish in my garden.

This is the second Kennington 2 seater Teak Garden Bench we have purchased from JATI. The first one purchased was in February 2023 and has, despite being left out uncovered, coped really well transforming into a great silver colour.
Excellent value for money. Cheaper ones are out there but the quality and workmanship are way off JATI products.
The fact we returned speaks volumes. Delivery was as planned with a polite and driver.
The two Kennington benches will be spending decades with ourselves and families.

I purchased a Wimbledon banana bench via Amazon and was very pleased with it. It was very well wrapped but I really would have liked to have seen it when it arrived, the delivery driver was on his own so could only leave it on my front garden.
I am 70 years old and had to help move it to the back garden.
I opened the bench and I loved it was very well made.
While I was looking for a backless bench I came across a teak coffee table and thought it would be nice to get one so I checked to see if there was one available to match my bench, I was pleased that there was and I ordered it straight away.
This is where the 4 star comes in the table is nice but very patchy and is getting worse the top looks like it has been treated or painted with something and this area looks missed it has no colour at all.
I did contact Jati and they said it was normal but I’m really not happy with it, the area which is worse has a very different feel to it.
I was advised to buy some teak care protector and was told it would be best to get a twin pack which I have done.
I really don’t think I shouldn’t have to start using products on furniture that is only a few weeks old plus paying another £45 for the pleasure of it.
Overall I am very disappointed the table doesn’t look as good as the bench, I almost don’t want to use I could have got one half the price in the banana shape also teak, but decided to get the match.
There is no doubt that this furniture are very well constructed but in my case wish I had not purchased the coffee table

Absolutely first class service from this company, in particular Kiera who answered my numerous queries really quickly. The reclining chair is superb quality. Highly recommend this company.

Sunloungers with screws that break off in the heat! I had given these loungers 5 star as they look good and are easy to make but the screw heads just fell off in the heat of our UK summer. Their customer service was very clear that screws are 'consumable items' that need to be managed in varying weather conditions - 'They need to be adjusted when the weather changes'. What utter nonsense!

I had to plead with them for a refund which initially they would not give as they said it was outside the initial 2 month return window. When I asked the customer service agent what her name was and her role in the company, I was accused of harassment and she put the phone down on me. I was only trying to get some sense out of how I could get a refund.
It took alot of my time to ensure I did get a refund.

Other companies have realised the issue with these brass screws and have replaced them with steel screws that dont 'sheer off' in the heat.
The sunbeds themselves are fine but I would not buy from a company that has such a dreadful customer service team with products not fit for purpose.

I ordered a bench from jati via amazon. It arrived yesterday. So very happy with it. Its so well made ,I've been looking for a while and seen much dearer ones that arnt made as well. The whole experience was so easy. The company kept me updated with regards to delivery. And it arrived exactly when it was meant to. I would definitely recommend this company.

I am delighted with the lovely memorial bench I ordered in memory of my husband. The quality of the wood and carved inscription are perfect. The customer service I received from a charming lady was outstanding and the delivery was excellent.

Contacted your company on monday, spoke to a very helpful lady and she checked delivery for my post code.
The garden bench arrived just after 8 o'clock on Wednesday. I was prewarned about early delivery, no probs.
Bench very well constructed, looks great and just coated with reak oil. Looks even better which i didn't think possible. Considering purchasing another for my rear garden. Everything looking great.
John in Devon

I received excellent service and delivery. The memorial bench is of excellent quality and I am very pleased. Thank you.

The quality and finish of the 2 seater teak bench is first class.
I have had teak benches before but this one is the best.

My order was received very efficiently, telephone answered promptly & the personal service & delivery was great. I would recommend this company without hesitation.

We ordered a two-seater, hardwood garden bench from Jati via Amazon.
The bench is absolutely superb, it is so solid and sturdy and looks magnificent.
Now we did have a few issues but I have to say that as well as a superb product, the customer service from Jati is exceptional. They are totally dedicated to customer satisfaction and will not stop until they have achieved it. A level of service that is quite remarkable.
Many thanks again to the team at Jati.

Whilst the actual Gateleg Garden Table delivered was fine, the delivery was a very poor experience. The van arrived very early and came down the shared access drive, even though I had previously informed Jati it was a tight driveway and not to come down in in a big van. The driver them quickly dropped the item and then attempted to turn the Box Van around, colliding with a concrete post and panel wall breaking these, then when they realized, hastily reversed out of the driveway (nearly colliding again), and then left the scene without attempting to report the damage they had caused, which is more than the cost of the table!

My attempts to try and get any engagement with the management at Jati over this collision since has been just met with stonewalling, they obviously don't care and have no intention of trying to resolve the damage caused amicably. Very, very poor!

Jati answer to my review is simply nonsense. My neighbour saw your van hit the post and wall, I heard it from the back garden and then observed the van quickly and erratically reverse up the driveway, and leave the scene. You have been told all this previously!

Although at that point I did not realise the amount of damage caused, otherwise I'd have stopped them. From other posts it is obviously that the your delivery drivers don't care one bit about taking care when dropping off items, and your companies Management doesn't care about resolving issues or taking responsibility for damage caused. I think that even a 1 star is more than you deserve in the light of your response, and my advise to others is - Don't use this Company there more trouble than there worth!

This whole company was surprising. We were looking for some garden chairs a little narrower than standard. They responded immediately with a solution. In fact all emails and queries were answered same day and very pleasantly. The chairs were well priced and so we ordered. They have just arrived fully assembled and to a high quality more than meeting our expectations. Well done Jati - a great service from start to finish

Great customer service and advice before the sale. The table we ordered was delivered on time with notification of when this would be and the person delivering assembled and finished the very well built table in it's final place with no disruption and very quickly and professionally. Would highly recommend.

Good Product Supported by Great Customer Service
We purchased a Jati table pre-covid and have been delighted with the quality of the construction and its durability.
Having completed a garden makeover last year, we were able to order another table to match the original from Jati. Our experience from enquiry to purchase to delivery has been first class, an experience beating the majority of transactional bot driven excuses for customer service. Plus the table looks great, just what we wanted.