JD Lighting - Commercial Opiniões 6

we received our order of two table lamps however both were damaged during shipping from Australia to NZ. We sent photos of damage to JD. They subsequently sent a return authorisation and advised to drop off at our local Woolworth Store. However Woolworths NZ is a pick up depot not a drop off depot. JD then advised they would contact the supplier Telbix and see if they could send us replacement parts for the damaged parts. The last correspondence was 6 November and now it's 2 December. Last emails have gone unanswered

You took my online order, but didn’t advise me that the fan was not in stock. No communication whatever until I chased it up. When it did arrive it sat in the warehouse for days until, after my 3rd phone call it was picked up by the courier.

Great product great service A++++++++++++++++seller

Delivered on time and works as per description from seller. Would use again and recommend.

My order was paid for then processed 5 days later, still waiting on the product to arrive, I order the matching smoke detector from another supplier on the same day, it arrived within the 5 days it’s taken JD to process my order, poor service!