jewellerybox.co.uk Opiniões 

2095
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordered a 9ct gold personalised name necklace from Jewellerybox. The website was really easy to use and make my preferences. The order was despatched really quickly. Arrived very well packaged. And ar... Ver mais

Classificada 5 em 5 estrelas

Great website, very easy to use and lots of lovely jewellery to choose from. After advice from customer service I bought a beautiful silver ring, sizing was perfect, it's very comfy, quality is great... Ver mais

Classificada 5 em 5 estrelas

Great company very pleased with the service. Great items and prices the delivery was so quick as I have ordered multiple things some wasnt right style very easy to return or exchange. When I email... Ver mais

Classificada 5 em 5 estrelas

I absolutely love my new wedding band. Although there were a few issues getting the sizing just right, I can’t praise this company enough for how they handled everything. The staff were incredibly und... Ver mais

Informações sobre a empresa

  1. Ourivesaria

Escrito pela empresa

We like to keep things clean, simple and fun by offering fashionable essentials for anyone's jewellery collection, with a price tag that won’t make you blush. We want to break down the barriers between fine jewellery and fashion jewellery and prove that you can fill your cupboards with fantastic gold and silver pieces for the same price as high street costume jewellery. We are constantly adding to our range to keep you updated on the best new styles together with some absolute staples. If you have any questions or suggestions we would love to hear from you. You’ll find our UK customer service team polite, helpful and knowledgeable. You won’t get held in a queue or put on hold, and you can order as easily on the phone as you can on our site.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(2095)

70 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great company

Great company. Bought a ring for my son for Christmas but when it arrived I realised I had measured incorrectly. This wasn’t a problem for Jewellery Box. Customer service was superb. I returned the ring and they swapped it for a larger size and posted straight back out. The ring itself looks lovely and I’m sure my teen son will be made up with the gift. Will definitely be buying more for this company and recommending.

1 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Check your sizing.

Ordered some 16mm ear rings. Received 13.5mm,not a big difference to some people but they were what my partner wanted. I would have thought checking of dispatching items was standard nowadays.
#J127402

3 de novembro de 2025
Opinião espontânea
logótipo da jewellerybox.co.uk

Resposta da jewellerybox.co.uk

Hi Johnnie, we're so sorry to hear you received the wrong size hoops - this is definitely not what we'd expect to happen. Thankfully I can see that our friendly customer service team reached out earlier today to arrange a replacement for you. Please let us know if there's anything else we can assist with at all.

Warm regards,
Kate D
Jewellerybox

Classificada 5 em 5 estrelas

Highly recommend

I had a small issue which was resolved very quickly and professionally! Excellent customer service (thank you so much Kate D) and would highly recommend this company, they are great

31 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Gorgeous bracelet

Gorgeous bracelet, bought for a Sept birthday with sapphire stones, no tarnishing, even when worn in the shower, fast postage & great price

16 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect keepsake

I’m so glad I came across this website! I lost my grandad early this year and been searching for someone to create his fingerprint onto jewellery. I ordered two and they are incredible! Exactly the image I sent in, beautifully packaged and I can’t wait to give them to my mum & nanna at Christmas! Even got my husband to order me one 🫶🏼 would 1000% recommend

29 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fabulous company

Great company. Lovely jewellery at excellent prices. Have bought many items from them over the last few years and always been impressed.

13 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Nice pieces, good prices.

A good variety of options & very fair prices. I wasn’t completely happy with one of the items and the customer service team were quick to try & help/resolve the matter.
I will be using again for myself for gifting. Happy to recommend to friends also.

24 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Left a one star because I am unable to…

Left a one star because I am unable to leave zero stars. Ordered a necklace on 19/9/25 ordered and paid for had an email of confirmation paid for 24 hr delivery had an email approx 4 hours later say they could not find the item in their warehouse this was on the Friday And they would do a search on the Monday this is the first time using this company and the last.

19 de setembro de 2025
Opinião espontânea
logótipo da jewellerybox.co.uk

Resposta da jewellerybox.co.uk

Thank you for taking the time to leave a review. We strive to ensure that all customers have a positive experience and aim to provide excellent customer service while resolving any issues as quickly as possible, so we are truly sorry that you are left disappointed in this instance.

After reviewing your case, we can fully understand your frustration about the product ordered being out of stock. It is very rare that we cannot locate items that show as available online, so when this happens we treat it as a matter of urgency. We carried out a vast search of our warehouse but unfortunately were unable to find the item. As soon as we had agreed upon a resolution with you, the order was cancelled and refunded.

We apologise for the time passed between you placing the order and us informing you of the situation, we wanted to be sure it was not just misplaced before confirming the cancellation with you.

Classificada 5 em 5 estrelas

I bought a few items

I bought a few items, one of which broke, and customer services was excellent about issuing a refund. Thanks Santoshi!

30 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

beautifully crafted Saint Christopher…

beautifully crafted Saint Christopher ,nice silver chain (choice of lengths)complimented the pendant .Came with a pouch I paid extra for a presentation box (well worth it ). delivery service excellent . would recommend and use again

12 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I chose this fine silver chain so I…

I chose this fine silver chain so I could fit my pendant on it. It’s very fine and looks really gorgeous. It arrived with many kinks in it so initially I was worried but I carefully untwisted it and it hasn’t kinked since. Arrived swiftly too. Very happy.

5 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

9ct white gold personalised necklace

I wanted something special for my granddaughter upcoming 18th birthday.
Jewellerybox has created the most wonderful personalised necklace for her in white gold. Communication and step by step progress through chat was outstanding. Words cannot highlight the delight I feel dealing with this company. Thank you all who were involved in the making of this high quality gift which will be cherished forever

12 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great value and service

This is my go-to place for hoop earrings and necklaces for my early-20's daughter. The quality is good and delivery very fast. I recently has a query about whether a specific service was available and it was answered very quickly by email, and when I rang to clarify the response was also very quick and friendly, and helpful. Highly recommended.end

4 de setembro de 2025
Opinião espontânea

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