jewellerybox.co.uk Opiniões 

2095
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordered a 9ct gold personalised name necklace from Jewellerybox. The website was really easy to use and make my preferences. The order was despatched really quickly. Arrived very well packaged. And ar... Ver mais

Classificada 5 em 5 estrelas

Great website, very easy to use and lots of lovely jewellery to choose from. After advice from customer service I bought a beautiful silver ring, sizing was perfect, it's very comfy, quality is great... Ver mais

Classificada 5 em 5 estrelas

Great company very pleased with the service. Great items and prices the delivery was so quick as I have ordered multiple things some wasnt right style very easy to return or exchange. When I email... Ver mais

Classificada 5 em 5 estrelas

I absolutely love my new wedding band. Although there were a few issues getting the sizing just right, I can’t praise this company enough for how they handled everything. The staff were incredibly und... Ver mais

Informações sobre a empresa

  1. Ourivesaria

Escrito pela empresa

We like to keep things clean, simple and fun by offering fashionable essentials for anyone's jewellery collection, with a price tag that won’t make you blush. We want to break down the barriers between fine jewellery and fashion jewellery and prove that you can fill your cupboards with fantastic gold and silver pieces for the same price as high street costume jewellery. We are constantly adding to our range to keep you updated on the best new styles together with some absolute staples. If you have any questions or suggestions we would love to hear from you. You’ll find our UK customer service team polite, helpful and knowledgeable. You won’t get held in a queue or put on hold, and you can order as easily on the phone as you can on our site.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(2095)

70 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Overpriced, Poor Quality, and Terrible Customer Service

The standard reply from Jewellerbox - laughable, I have seen numerous of them it is as disappointing as the product itself.
It's clear from other reviews that this is a pattern — the same apologetic wording, the same dismissal of valid concerns, and no real accountability. Claiming to offer "high-quality pieces at fair prices" simply doesn’t hold up when what’s delivered is cheaply made and overpriced.

Yes, the ring was personalised — but that doesn’t exempt you from your legal obligation under UK consumer law to provide goods of acceptable quality. The engraving was substandard, the ring did not match the described weight, and your so-called goodwill gesture (10% refund or a 20% voucher) was frankly insulting given I paid €525.

Your refusal to acknowledge the core issue — poor value and misleading presentation — speaks volumes. Empty apologies won’t fix that.

18 de junho de 2025
Opinião espontânea
logótipo da jewellerybox.co.uk

Resposta da jewellerybox.co.uk

Hi Morag,

We're very sorry to hear that you're unhappy with your experience.

We always aim to provide high-quality pieces at fair prices, and we regret that the ring did not meet your expectations. As the item you ordered was a personalised engraved piece, it is exempt from return under our standard policy. However, we do take all feedback seriously and offered a goodwill gesture as a sign of our commitment to customer service.

We understand your disappointment and are sorry that we were unable to offer a solution that you were happy with.

Classificada 5 em 5 estrelas

Nice variety of jewellery

I liked the fact that that had a variety of nose rings in sterling silver. The service was fast and efficient and the nose rings were well presented and packaged. I will definitely buy from them again.

22 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I love the silver earrings I bought…

I love the silver earrings I bought from the Jewellery Box. They have fishhook backs and are silver drops and are much admired by my friends
I love them. They are a perfect drop.i would have no hesitation in ordering from this company again.

2 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Sent and delivered quickly

Sent and delivered quickly, the andralok earrings I bought are not only gorgeous but good quality, I have bought several pairs on separate occasions and will be buying more. Definitely recommend.

1 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Fake jewellery do not get scammed …

Don’t usually write reviews but I don’t want other people to be scammed. I bought a 9ct ring that was not real . Completely fake. Inside looks like it’s sprayed on you can see what the actual material it is on the inside of the ring it looks cheap and like costume jewellery, I contacted several times after first receiving the fake ring and had no response about a refund but they give speedy responses when you leave a bad review, not ok!! I stopped chasing after a while ! But Do not get scammed as I have done £185 wasted

24 de maio de 2025
Opinião espontânea
logótipo da jewellerybox.co.uk

Resposta da jewellerybox.co.uk

Thank you for your review and sorry for your experience. We have investigated this and reached out. Unfortunately we are unable to find any details of an order placed. We are an Assay Assured retailer which means all our jewellery where weight relevant carries the legally-required independent hallmark verifying the precious metal content of our products. Please do get in touch with your order information and we will of course be more than happy to help.

Classificada 5 em 5 estrelas

Emerald necklace

Prompt service, delighted with my necklace, this is my second purchase from jewellery box, I purchased extender chains in sterling silver and in gold find them extremely useful, will probably buy something else soon, great quality and prices

5 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

A Happy, Returning Customer

I have purchased from jewellerybox before and I’ve never had an issue. The customer service advisors are always extremely knowledgeable and very helpful. They are quick to answer questions and if there’s ever a problem with my order, they are happy to exchange or a refund it. I love that their delivery is so quick as well. I recommended them to my friends before and will continue recommending and using them in future.

10 de abril de 2025
Opinião espontânea

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